TMCnet.com RSS Service: virtual call center

Ifbyphone and WiderFunnel Achieve a 42% Lift in Phone Call Conversions for Saint Jude Retreats

Tue, 09 Feb 2010 14:21:55 GMT

...tracking-screencast . For more information about Ifbyphone's Cloud Telephony applications, including Call Tracking Software, Call Tracking Numbers, IVR and Virtual Call Center, visit www.ifbyphone.com. About Ifbyphone Ifbyphone provides businesses a suite of phone automation services to enhance customer ...

Five9 Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

Mon, 08 Feb 2010 20:59:02 GMT

...leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9's reliable, robust ...

Appia Sees Increased Adoption of Virtual Call Centers

Wed, 03 Feb 2010 19:18:00 GMT

...Appia Sees Increased Adoption of Virtual Call Centers TMCNet: Appia Sees Increased Adoption of Virtual Call Centers [February 03, 2010] Appia Sees Increased Adoption of Virtual ...

Phone Marketing Insider Debuts as New Industry Resource

Tue, 02 Feb 2010 14:22:01 GMT

...and blog categories covered by Phone Marketing Insider include: Call Tracking Cloud Services Cloud Telephony IVR Marketing Techniques Phone Apps Virtual Call Centers Voice Broadcasts VoIP Telephone Systems Companies interested in advertising on Phone Marketing Insider can do so through Google ...

LiveOps and Keniks Announce Partnership

Mon, 01 Feb 2010 14:22:07 GMT

...customers to achieve greater operational and cost efficiencies. LiveOps uses this same technology platform everyday to successfully run the largest virtual call center with over 20,000 independent agents. LiveOps provides enterprises with the on-demand call center platform and community ...

Working Solutions Prepares for Big Growth in 2010

Tue, 26 Jan 2010 08:32:22 GMT

...thinking companies that understand the value of aligning the contact center with the organization's objectives. A pioneer in the virtual call center industry, Working Solutions, along with affiliate companies WS Live and WS iNet, continues to be the industry leaders ...

Ifbyphone Acquires Cloudvox, Changes Face of Cloud Telephony

Wed, 20 Jan 2010 14:32:12 GMT

...acquisition were not disclosed. For more information about Ifbyphone's Cloud Telephony applications, including IVR, Voice Broadcasting, Call Tracking, and Virtual Call Center, visit www.ifbyphone.com. To learn about or use Cloudvox, visit www.cloudvox.com. About Ifbyphone Ifbyphone provides ...

Ifbyphone Acquires Cloudvox - Offers Flexible Cloud Telephony

Wed, 20 Jan 2010 14:11:57 GMT

...iPhone App Store?". Irv responded, "That's a very interesting evolution that we're evaluating." Some sample applications include click2call, virtual call center, call recording, Adhearsion/Ruby, and more. "By acquiring Cloudvox, we're sending a message to businesses of every ...

Internet Brands Selects Five9 to Drive Customer Service Excellence for Leading Online Auto Resources

Mon, 18 Jan 2010 14:00:03 GMT

...Wire)-- Five9 Inc., the leader in on-demand call center software, announced today that Internet Brands has selected the Five9 Virtual Call Center Suite for their Automotive Customer Care Department, which handles all aspects of customer care for their market-leading ...

WellPoint Exec Named Computerworld Premier 100 IT Leader

Mon, 18 Jan 2010 05:33:03 GMT

...team also plays a crucial role in executing a next generation desktop (NGD) contract with CMS. The core of CMS' virtual call center strategy, the NGD is designed to manage inquiries for 40 million Medicare beneficiaries. WellPoint stated that the NGD ...

WellPoint's National Government Services Subsidiary's Technology Director Named a Computerworld Premier 100 IT Leader

Tue, 12 Jan 2010 18:32:44 GMT

Free Magic Jack and Service With VoiceCRM.com

Thu, 07 Jan 2010 21:21:33 GMT

...Jack service with annual subscriptions to VoiceCRM.com. VoiceCRM.com and Magic Jack turn any broadband-enabled PC into a virtual call center workstation, together providing advanced customer relationship management (CRM) and sales force automation software with free calling and integrated ...

Educational Webinar Addressing "Building a Successful Remote Contact Center Agent Program" Being Held January 6, 2010

Tue, 05 Jan 2010 20:15:03 GMT

...center agents. In "Building a Successful Remote Contact Center Agent Program," Sally Hurley, President of VIPdesk the pioneer of the virtual call center model will review how VIPdesk successfully converted from a traditional centralized contact center model in 1997 to a ...

Vialinx Deploys Five9 On-Demand Blended Call Center Software

Fri, 18 Dec 2009 06:10:25 GMT

...solutions and market research services for internet retailers and business-to-business service providers in the United States and Canada. "Virtual call center software provides geographic independence and does not require huge upfront capital investment or lengthy implementation," said Mike Burkland ...

Vialinx Switches to Five9 On-Demand Blended Call Center Software and Increases Sales Productivity by 30%

Tue, 15 Dec 2009 14:00:03 GMT

...and market research services for major internet retailers and business-to-business service providers in the United States and Canada. "Virtual call center software provides geographic independence and does not require huge upfront capital investment or lengthy implementation," said Mike Burkland ...

LeadMaster Teams with VisiStat to Provide 'Caller ID' for Web Visitors

Tue, 15 Dec 2009 08:35:38 GMT

...and Outlook integration. LeadMaster Services include best practices in lead generation, appointment setting, CRM consulting, program management, website integration and virtual call center services. http://www.LeadMaster.com or 800-699-4164 # # # Read the full story at http://www.prweb.com ...

Veteran Call Center Software Executive Joins Five9 as Senior Vice President of Enterprise Sales

Mon, 14 Dec 2009 14:00:09 GMT

...leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9's reliable, robust ...

OnState Partnership with Yuuguu Provides Total Customer Collaboration For Virtual Workforces

Mon, 14 Dec 2009 13:40:31 GMT

...For Virtual Workforces Burlington, Mass., Dec 14, 2009 (PRWeb.com via COMTEX) -- OnState Communications, the leading provider of on-demand virtual call center and virtual PBX business communications systems, today announced the addition of the Yuuguu instant screen sharing service to ...

Ifbyphone's Virtual Call Center Software Saves DiabetesAmerica Over $240,000 Per Year

Tue, 08 Dec 2009 13:11:01 GMT

...Ifbyphone's Virtual Call Center Software Saves DiabetesAmerica Over $240,000 Per Year TMCNet: Ifbyphone's Virtual Call Center Software Saves DiabetesAmerica Over ...

Tradeshow Marketing Company Selects LiveOps for Inbound Call Center Services

Mon, 07 Dec 2009 13:10:43 GMT

...their upcoming direct response television (DRTV) campaign. LiveOps, based in Santa Clara, California, provides the industry's only full-service, virtual call center solution through a network of more than 20,000 independent at-home agents. The LiveOps independent agents will ...

Fortune 500 Financial Services Companies Increase Adoption of Virtual Call Center Model

Mon, 07 Dec 2009 13:05:52 GMT

...Fortune 500 Financial Services Companies Increase Adoption of Virtual Call Center Model TMCNet: Fortune 500 Financial Services Companies Increase Adoption of Virtual Call Center Model [December 07, 2009] Fortune ...

NTI Selects Five9's Market Leading On-Demand Call Center Software as Platform for Delivering Virtual Call Center Staffing Solutions for Work-at-Home Call Center Market

Thu, 03 Dec 2009 14:00:18 GMT

...NTI Selects Five9's Market Leading On-Demand Call Center Software as Platform for Delivering Virtual Call Center Staffing Solutions for Work-at-Home Call Center Market TMCNet: NTI Selects Five9's Market Leading On-Demand ...

Figi's Gifts in Good Taste(R) Selects Alpine Access Virtual Call Center

Tue, 01 Dec 2009 13:17:07 GMT

...Figi's Gifts in Good Taste(R) Selects Alpine Access Virtual Call Center TMCNet: Figi's Gifts in Good Taste(R) Selects Alpine Access Virtual Call Center [December 01, 2009] Figi ...

Five9 Partners With Bluewolf to Provide Cloud Integration Services for Call Centers

Tue, 17 Nov 2009 20:14:03 GMT

...leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9's reliable, robust ...

LiveOps Customers Demonstrate Success of Contact Center in the Cloud at Dreamforce 2009

Thu, 12 Nov 2009 14:21:18 GMT

EHC LifeBuilders Awarded 2009 LiveOps Corporate Grant

Wed, 21 Oct 2009 16:04:58 GMT

BRIEF: Virtual call center firm to hire in Ky.

Tue, 20 Oct 2009 16:35:00 GMT

...BRIEF: Virtual call center firm to hire in Ky. TMCNet: BRIEF: Virtual call center firm to hire in Ky. [October 20, 2009 ...

Avance Group Launches Home Agent Solutions Leveraging LiveOps' On-Demand Contact Center Platform

Tue, 20 Oct 2009 13:10:11 GMT

...achieve greater operational and cost efficiencies. LiveOps uses this same technology platform everyday to successfully run one of the largest virtual call centers in the U.S. with over 20,000 independent agents. LiveOps provides enterprises with the on-demand call ...

LiveOps Awarded Prestigious Alfred P. Sloan Award

Wed, 14 Oct 2009 13:10:02 GMT

Five9 Offers Cloud Computing Platform for Call Centers

Sat, 10 Oct 2009 17:10:06 GMT

...specific call center applications and integrated solutions," said Jim Dvorkin, CTO. "Five9 Cloud APIs provide an easy way to embed virtual call center capabilities into any application, opening up many opportunities for software vendors and services organizations to provide complete solutions ...

Five9 Releases Virtual Call Center Suite 7.3

Sat, 10 Oct 2009 17:10:06 GMT

...Five9 Releases Virtual Call Center Suite 7.3 TMCNet: Five9 Releases Virtual Call Center Suite 7.3 [October 10, 2009] Five9 Releases Virtual ...

Five9 Announces New Release of On-Demand Call Center Software Integrated with Leading On-Demand CRM Solutions

Mon, 05 Oct 2009 10:19:27 GMT

...Five9 Inc., the leader in on-demand call center software, announced General Availability (GA) of Release 7.3 of their Virtual Call Center Suite. The release provides native integrations with on-demand CRM leaders, Salesforce.com ( News - Alert ) , NetSuite, RightNow and ...

Five9 Announces Industry-First Cloud Computing Platform for Call Centers

Mon, 05 Oct 2009 10:04:27 GMT

SonicWALL Eases Secure Remote Access to Virtual Call Center

Tue, 29 Sep 2009 13:40:10 GMT

...SonicWALL Eases Secure Remote Access to Virtual Call Center TMCNet: SonicWALL Eases Secure Remote Access to Virtual Call Center [September 29, 2009] SonicWALL Eases Secure Remote Access ...

Learn the Secrets of Successfully Implementing a Virtual Customer Care Program during Upcoming Webinar

Wed, 23 Sep 2009 08:09:21 GMT

...Founder of the Telework Coalition and Sally Hurley, President of VIPdesk will review steps to guarantee success when implementing a virtual call center (http://www.vipdesk.com), including the following: Virtual customer care: in-house or outsource? Hiring, training, retaining, coaching ...

LiveWork Announces API for Connecting Business Applications to On-Demand Workforces

Wed, 16 Sep 2009 13:17:23 GMT

Info Security Products Guide Awards Cloud 10 Winner of the 2009 Best Deployment Scenario Awards

Wed, 16 Sep 2009 13:04:23 GMT

...security solutions that are helping set the bar higher for others in all areas of information security. The Cloud 10 virtual call center solution using RingCube vDesk on Intel ( News - Alert ) PCs was selected based on real world solution deployments that ...

Five9 Certifies its Next-Generation On-Demand Call Center Software Suite for Salesforce.com AppExchange

Tue, 15 Sep 2009 20:56:18 GMT

...on-demand call center software announced today that Salesforce.com ( News - Alert ) has certified the new version of the Five9 Virtual Call Center Suite for listing in their AppExchange. The award-winning Virtual Call Center Suite reliably provides a full range ...

'From the Classroom to the Boardroom' LiveOps Hosts BizWorld Event

Thu, 10 Sep 2009 16:47:24 GMT

...customers to achieve greater operational and cost efficiencies. LiveOps uses this same technology platform everyday to successfully run the largest virtual call center with over 20,000 independent agents. The company provides enterprises with the on-demand call center platform and ...

LeadMaster the Sales Lead Tracking, Sales Lead Management & CRM Solutions Company Announces QuickBooks Integration

Thu, 10 Sep 2009 15:39:01 GMT

...www.leadmaster.com/lead-management-software.html), lead tracking, contact management, sales force automation (SFA), customer relationship management (CRM) and virtual call center capabilities, this powerful web-based application helps companies pinpoint where leads are quickly converting into revenue in order ...

Ifbyphone's Voice Broadcasting Service Helps Dealer Product Services Slash Costs by 20 Percent and Add Value for Clients

Tue, 01 Sep 2009 12:47:35 GMT

...service to their customers." Telecom innovator Ifbyphone offers a suite of hosted phone applications, including Voice Broadcasting, IVR, Call Tracking, Virtual Call Center Software and more. To see the complete suite of Ifbyphone's services, please visit www.ifbyphone.com. About ...

Learn About Work-at-Home Customer Service and Inside Sales Opportunities with VIPdesk Connect During Upcoming Online Informational Session

Fri, 28 Aug 2009 07:18:09 GMT

...OpenHouse (at) vipdesk.com. About VIPdesk and VIPdesk Connect: VIPdesk and its wholly-owned subsidiary VIPdesk Connect specialize in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and ...

OnState Communications raises $5.5 million in funding

Tue, 25 Aug 2009 18:47:34 GMT

...funding Aug 25, 2009 (Datamonitor Financial Deals Tracker via COMTEX) -- OnState Communications, Inc., a US-based provider of web-based virtual call center software solutions, has raised $5.5 million of a planned $9.2 million funding round. Deal Value (US ...

Aastra Recommends Virtual Contact Center for H1N1 ("Swine") Flu Preparedness

Tue, 25 Aug 2009 13:21:09 GMT

...due to a disaster or flu epidemic. Aastra's CC:LifeLine™ (www.aastraondemand.com/solutions-cclifeline2.asp) provides a virtual call center environment ensuring that agents can serve customers even if the physical call center is inaccessible. By establishing a ...

OnState Communications Announces Summer '09 Release

Tue, 25 Aug 2009 12:47:32 GMT

...com), the leading provider of on-demand business presence (http://www.on-state.com/blog/?p=299)(TM) communications and virtual call center (http://www.on-state.com/call-center.html) solutions, announced today the release of its Summer '09 product ...

2 Weed Man Franchises Trim Costs Via Ifbyphone Voice Broadcasting

Sun, 23 Aug 2009 06:17:16 GMT

...in 70 years." Telecommunications provider Ifbyphone offers a suite of hosted phone applications, including Outbound IVR, Phone Call Tracking and Virtual Call Center Software. ((Comments on this story may be sent to newsdesk@closeupmedia.com)) [ Back To TMCnet.com's Homepage ] description ...

Ifbyphone's Voice Broadcasting Service Helps Two Franchise Businesses Save Almost $1,000 Per Month and Improve Customer Care

Tue, 18 Aug 2009 10:04:07 GMT

...economy in 70 years." Telecom innovator Ifbyphone offers a suite of hosted phone applications, including Outbound IVR, Phone Call Tracking, Virtual Call Center Software and more. To see the complete suite of Ifbyphone's services, please visit www.ifbyphone.com. About ...

Growing Telesales Outsourcer Boosts Profits and Lower Costs Via CosmoCall Universe

Tue, 11 Aug 2009 16:47:12 GMT

...contact center technology (http://www.cosmocom.com/productInfo/Product.htm?src=pr) from CosmoCom enables Media Communications to create a virtual call center that empower its managers to retain complete operational visibility and control of activity across all locations, including outsourcers ...

IntelePeer and Transera Team to Offer Virtual Contact Center Solutions With Global Reach

Tue, 04 Aug 2009 12:17:40 GMT

...TM) Open Communications Platform. The AppworX platform allows customers to accelerate implementations and minimizes the time needed to bring the virtual call center into production to generate value. The entire virtual contact center solution, provided through the Software as a Service ...

Internet Marketing Pioneer ClickFuel Selects Ifbyphone to Help Clients Dynamically Track Phone Calls From Online Ad Campaigns

Tue, 28 Jul 2009 20:17:57 GMT

...and sales efforts." Telecom innovator Ifbyphone offers a suite of hosted phone applications, including Call Tracking, IVR Software, Voice Broadcasting, Virtual Call Centers and more. To see the complete suite of Ifbyphone's services, please visit http://www.ifbyphone.com . About ...

Go Configure Ramps Up with Ifbyphone Services

Tue, 21 Jul 2009 04:17:22 GMT

...on." Telecom provider Ifbyphone offers a suite of hosted business productivity applications, including IVR, Voice Broadcast, Phone Call Tracking and Virtual Call Center. ((Comments on this story may be sent to newsdesk@closeupmedia.com)) [ Back To TMCnet.com's Homepage ] description: Go ...

LiveOps Named 'Diversity Partner of the Year' by Project HIRED

Mon, 20 Jul 2009 13:17:19 GMT

...customers to achieve greater operational and cost efficiencies. LiveOps uses this same technology platform everyday to successfully run the largest virtual call center with over 20,000 independent agents. In 2009, the company expanded its workforce in the cloud service with ...

Ifbyphone Customer Saves $70,000 in First Year While Improving Client Care

Tue, 14 Jul 2009 13:47:07 GMT

...lights on." Telecom innovator Ifbyphone offers a suite of hosted business productivity applications, including IVR, Voice Broadcast, Phone Call Tracking, Virtual Call Center and more. To see the complete suite of Ifbyphone's services, please visit http://www.ifbyphone.com . About ...

Internet Trust and Safety Expert Joins LiveOps as General Counsel

Tue, 14 Jul 2009 13:17:25 GMT

Angel.com Manages the Caller Registration System for Notify NYC

Tue, 14 Jul 2009 07:47:11 GMT

...Angel.com's on-demand voice technology is currently being used by more than 1,600 customers for phone surveys, virtual call centers, lead generation, CRM integration, among many others. Additional information on the pilot program is available on the Notify ...

Connector-Plus Combines CosmoCom Unified Communications Platform and Hosted Contact Center with Systems Integration Expertise

Tue, 07 Jul 2009 14:17:15 GMT

...40%. They are now working on a program enabling rural workers to work from their homes where, using CCU's virtual call center capabilities, they will only need an Internet connection and a PC to participate in the universal queuing and ...

LeadMaster Launches Round-Robin Lead Management Software

Tue, 07 Jul 2009 07:17:26 GMT

...throughout the sales cycle, from demand generation to lead closure. Combining contact management, sales force automation (SFA), lead tracking and virtual call center capabilities, this powerful web-based application helps companies pinpoint where leads are quickly converting into revenue in order ...

Ifbyphone Aims Call Distributor Service at SMBs

Sat, 04 Jul 2009 01:32:38 GMT

...COMTEX) -- Ifbyphone announced it has introduced Call Distributor, a service that enables small and mid-size businesses (SMBs) to create virtual call centers, complete with automated call handling that enables customers to instantly route inbound calls to any phone, anywhere. With ...

Virtual Call Center Company OnState Announces Support For Google Voice

Thu, 02 Jul 2009 07:32:26 GMT

...Virtual Call Center Company OnState Announces Support For Google Voice TMCNet: Virtual Call Center Company OnState Announces Support For Google Voice ...

Ifbyphone introduces virtual call center service

Tue, 30 Jun 2009 15:02:37 GMT

...Ifbyphone introduces virtual call center service TMCNet: Ifbyphone introduces virtual call center service [June 30, 2009] Ifbyphone introduces virtual call center service Jun ...

Ifbyphone Unveils Virtual Call Center Service

Mon, 29 Jun 2009 13:03:50 GMT

...Ifbyphone Unveils Virtual Call Center Service TMCNet: Ifbyphone Unveils Virtual Call Center Service [June 29, 2009] Ifbyphone Unveils Virtual Call Center Service CHICAGO ...

Virtual Call Centers Create More American Jobs for Seniors Suffering in Economic Downturn

Fri, 26 Jun 2009 18:18:22 GMT

...Virtual Call Centers Create More American Jobs for Seniors Suffering in Economic Downturn TMCNet: Virtual Call Centers Create More American Jobs ...

TMone Deploys Cloud Computing Solutions from Five9 and Salesforce.com

Thu, 25 Jun 2009 05:18:36 GMT

...demand call center software, announced that TMone, a provider of business process outsourcing for the front office, has deployed Five9 Virtual Call Center Suite integrated with on-demand CRM from Salesforce.com across all call center agents. TMone operates on behalf ...

Call Center Outsourcer TMone Achieves Unprecedented Growth by Leveraging Integrated Cloud Computing Solutions from Five9 and Salesforce.com

Mon, 22 Jun 2009 16:03:44 GMT

...center software announced today that TMone, a leading provider of business process outsourcing for the front office has deployed Five9 Virtual Call Center Suite integrated with on-demand CRM from Salesforce.com ( News - Alert ) across all call center agents to deliver ...

Top 10 Tips for Identifying Legitimate Work-at-Home Opportunities

Wed, 17 Jun 2009 07:50:13 GMT

...to save money on fuel costs due to a lack of commute," said Mary Naylor, CEO of VIPdesk. "Working with virtual call centers, doing direct sales, and medical transcription are three areas in which someone can successfully work from home, but ...

LeadMaster Launches Expanded Lead Nurturing Service

Fri, 12 Jun 2009 07:17:18 GMT

...throughout the sales cycle, from demand generation to lead closure. Combining contact management, sales force automation (SFA), marketing automation and virtual call center capabilities, this powerful web-based application helps companies pinpoint where leads are quickly converting into revenue in order ...

VIPdesk Presents Webinar on Recruiting, Managing and Training Remote Customer Service Agents

Fri, 29 May 2009 11:18:10 GMT

...key to managing a virtual team -- The team structure and culture to support home-based agents "The power of the virtual call center -- increased service levels and sales conversions and improved business continuity -- is in the people: the actual agents who ...

SPSS Inc. Transforming Market Research Organizations into Modern Survey Research Call Centers

Wed, 27 May 2009 13:03:32 GMT

...serve our customers and respondents." Increased Scale, Better Quality and Less Cost Market research agencies using PASW Data Collection leverage virtual call centers and easily scale resources up or down in real-time without disrupting operations. Organizations can increase or decrease ...

Five9 Virtual Call Center Suite Wins 2008 Communications Solutions Product of The Year Award

Wed, 27 May 2009 05:18:13 GMT

...Five9 Virtual Call Center Suite Wins 2008 Communications Solutions Product of The Year Award TMCNet: Five9 Virtual Call Center Suite Wins 2008 ...

Five9 Fuels Telesales and Telemarketing Organizations with Enhancements to its On-Demand Predictive Dialer

Thu, 21 May 2009 16:03:29 GMT

...PLEASANTON, Calif. --(Business Wire)-- Five9, the leader in on-demand call center software announced today the general availability of its Virtual Call Center Suite 7.2, its award-winning, market-leading Software-as-a-Service (SaaS) call center technology. The new ...

Five9 Receives 2008 Communications Solutions Product of the Year Award

Tue, 19 May 2009 16:25:28 GMT

...the Year Award PLEASANTON, Calif. --(Business Wire)-- Five9, Inc. announced today that Technology Marketing Corporation (TMC) has named the Five9 Virtual Call Center Suite as a recipient of a 2008 Communications Solutions Product of the Year Award. "Five9 is honored to ...

Communications Solutions 2008 Product of the Year Award Winners Announced

Tue, 19 May 2009 15:57:20 GMT

...com iTest 3.3 FaxCore Inc. http://www.faxcore.com FaxCore 2007 Bundles Five9, Inc. http://www.five9.com Five9 Virtual Call Center Suite Fonality http://www.fonality.com PBXtra Unified Agent FreedomVOICE http://www.freedomiq.com FreedomIQ Hosted VoIP PBX ...

VIPdesk CEO Mary Naylor to Present Workshop Addressing Virtual Customer Care on May 20 at CS Week Conference

Thu, 14 May 2009 11:17:58 GMT

...at the Gaylord National Resort and Convention Center, Washington, D.C. This workshop, titled "Telecommuting: Lessons Learned," will review why virtual call centers are an ideal customer care solution versus traditional brick-and-mortar contact centers, and how organizations no matter ...

Learn About Affiliating With VIPdesk as a Brand Ambassador During Upcoming Informational Session

Tue, 05 May 2009 18:50:58 GMT

...Session ALEXANDRIA, VA, May 05, 2009 (MARKET WIRE via COMTEX) -- VIPdesk (www.vipdesk.com), the award-winning pioneer of the virtual call center model, is currently recruiting for inbound sales/customer service representatives, better known as "Brand Ambassadors." In order to ...

Angel.com Announces Latest Release to Enhance Customer's Call Center Experience

Mon, 04 May 2009 07:21:01 GMT

...helps our customers maximize the productivity and efficiency of their business." Spring Forward includes a number of new features for Virtual Call Center (http://www.angel.com/solutions/virtual-call-center.jsp)customers, including enhanced visibility and access options for agent ...

WMAR, ZIGO, AACC, ICTG, PMACA and CACB Expected To Be Lower After Earnings Releases on Thursday

Thu, 30 Apr 2009 09:30:05 GMT

...use the company's products for non-boating purposes. The Direct Sales segment operates as an e-commerce Website and virtual call center, which provides customers with access to a range of products, product advisor tips and technical information, and product ...

BUYINS.NET: WMAR, ZIGO, AACC, ICTG, PMACA and CACB Expected To Be Lower After Earnings Releases on Thursday

Thu, 30 Apr 2009 09:20:52 GMT

Learn About Working With VIPdesk as a Home-Based Concierge During an Upcoming Informational Session

Tue, 28 Apr 2009 12:20:53 GMT

...online at https://vipdesk.ilinc.com/register/vjtsshk. For more information, email OpenHouse@vipdesk.com. About VIPdesk VIPdesk specializes in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and ...

LiveOps Announces the Availability of Its Spring 09 On-Demand Contact Center Platform

Tue, 21 Apr 2009 13:09:51 GMT

Ifbyphone Invigorates Small-To-Mid-Size Carrier Market With Cloud Telephony Services

Tue, 21 Apr 2009 07:39:14 GMT

...public.ifbyphone.com/services/click-to-call), Google Analytics(R) Integration (http://public.ifbyphone.com/services/google-analytics-call-tracking), Virtual Call Center (http://public.ifbyphone.com/services/virtual-receptionist) and more. To see the complete array of Ifbyphone's services ...

LiveOps Receives 2009 CRM Excellence Award From Customer Interaction Solutions Magazine

Thu, 16 Apr 2009 13:09:40 GMT

...as well as real-time visibility and control to instantly respond to changes in their business. Our experience operating a virtual call center of 20,000 independent home agents, ideally positions us to help companies capitalize on the growing trend of ...

Element's President Shares Latest Information on Call Center Technology at Broadband Summit 2009

Thu, 16 Apr 2009 07:39:15 GMT

...to offer clients the LiveOps' industry-leading technology platform, which is ideal for operating both brick-and-mortar facilities and virtual call centers staffed by home agents. In January 2008, Element, powered by CSG Systems, was named Preferred Billing and Customer ...

VIPdesk Webinar Shows How Virtual Customer Care Can Reduce Call Center Operations Costs and Increase Operational Efficiency

Thu, 09 Apr 2009 11:09:04 GMT

...com/register/srmskxw. For more information, email press@vipdesk.com or call 703-837-3507. About VIPdesk VIPdesk specializes in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and ...

Five9 Receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine

Tue, 07 Apr 2009 15:35:24 GMT

...Technology Marketing Corporation (TMC)'s, www.tmcnet.com, Customer Interaction Solutions® magazine (www.cismag.com) has named the Five9 Virtual Call Center Suite as a recipient of a 2009 CRM Excellence Award. Customer Interaction Solutions has been the premier publication ...

Seton Hall University Deploys Five9's On-Demand Call Center Software

Thu, 26 Mar 2009 05:43:43 GMT

...a provider of on-demand call center software, announced the results achieved by Seton Hall University by using the Five9 Virtual Call Center Suite to run their Sports Polling Center. Powered by Five9 on-demand call center software, the Seton Hall ...

Seton Hall University Leverages Five9's On-Demand Call Center Software to Provide Innovative Insights into Topical Sports Issues and Ethics

Mon, 23 Mar 2009 16:12:01 GMT

...in on-demand call center software, announced today the dramatic results achieved by Seton Hall University by using the Five9 Virtual Call Center Suite to run their Sports Polling Center. Powered by Five9 on-demand call center software, the Seton Hall ...

Five9 Uses SuiteCloud to Extend NetSuite Business Management System to Call Centers

Thu, 19 Mar 2009 15:47:00 GMT

...leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9's reliable, robust ...

Mobile Google Voice Mashup GeoGraffiti.com Handles Android and iPhone App Growth With CallFire Voice APIs

Tue, 17 Mar 2009 16:14:24 GMT

...www.CallFire.com/blog About CallFire CallFire provides highly-scalable and affordable Cloud Telephony solutions, including Voice API, Voice Broadcast, Virtual Call Center, Hosted IVR, Call Tracking, Phone API and VoiceXML services. For more information please visit www.callfire.com or ...

VIPdesk to Present Educational Session on Virtual Customer Care on March 24 at NCOF 2009

Tue, 17 Mar 2009 11:03:56 GMT

...ALEXANDRIA, VA, March 17 / MARKET WIRE/ -- Sandy Ward, Vice President of Sales with VIPdesk (www.vipdesk.com), the pioneer of virtual call center services, will present an educational session on virtual customer care, "Answering the Call for Virtual Customer Care," on ...

Learn How Companies Can Leverage a Virtual Call Center to Thrive in a Tough Economy via VIPdesk/Interactive Intelligence Webinar

Thu, 12 Mar 2009 11:03:43 GMT

...Learn How Companies Can Leverage a Virtual Call Center to Thrive in a Tough Economy via VIPdesk/Interactive Intelligence Webinar TMCNet: Learn How Companies Can Leverage a ...

GSI Commerce Appoints Ronald C. Williamson as Senior Vice President of Customer Care

Mon, 09 Mar 2009 12:22:16 GMT

...implemented up-sell and cross-sell programs that drove incremental revenue. Following Victoria's Secret, Williamson worked for LiveOps, a virtual call center company that deploys technology to coordinate the efforts of 20,000 work-from-home agents. Williamson's background ...

VIPdesk Simplifies Meeting PCI DSS Compliance with Solidcore

Thu, 05 Mar 2009 17:02:53 GMT

...the leader in protecting critical IT infrastructure from devices to the data center, today announced that VIPdesk, the pioneer of virtual call center services, has selected the Solidcore S3 Control PCI Pro™ edition to quickly and easily meet the file ...

VIPdesk Presents Live Webinar "Virtual Customer Care: Stimulus Package for Financial Services Companies"

Thu, 05 Mar 2009 12:16:06 GMT

...for Financial Services Companies" ALEXANDRIA, VA, Mar 05, 2009 (MARKET WIRE via COMTEX) -- VIPdesk (www.vipdesk.com), the pioneer of virtual call center services, will present a live Webinar, "Virtual Customer Care: Stimulus Package for Financial Services Companies", at 2:00 ...

VIPdesk Presents Live Webinar "Virtual Customer Care: Stimulus Package for Financial Services Companies"

Thu, 05 Mar 2009 12:04:18 GMT

...Services Companies" (Marketwire Via Acquire Media NewsEdge) ALEXANDRIA, VA, March 5 / MARKET WIRE/ -- VIPdesk (www.vipdesk.com), the pioneer of virtual call center services, will present a live Webinar, "Virtual Customer Care: Stimulus Package for Financial Services Companies", at 2:00 ...

DaveTheShoeGuy.com Uses CallFire to Send Voice Updates to Women Shoe Buyers, Increases Sales

Mon, 02 Mar 2009 22:16:52 GMT

...visit www.DaveTheShoeGuy.com. About CallFire CallFire provides highly-scalable and affordable Cloud Telephony solutions, including Voice API, Voice Broadcast, Virtual Call Center, Hosted IVR, Call Tracking, Voice API and VoiceXML services. [ Back To TMCnet.com's Homepage ] description: DaveTheShoeGuy.com ...

Five9 and Leads360 Bring Integrated On-Demand Predictive Dialer and Lead Management Solutions to Sales Professionals

Mon, 23 Feb 2009 17:02:49 GMT

...leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9's reliable, robust ...

ShoreTel Releases ShoreWare Contact Center 5 for Highly Available Sophisticated Call Center Capabilities That Make the Virtual Call Center a Reality

Thu, 19 Feb 2009 13:04:41 GMT

...ShoreTel Releases ShoreWare Contact Center 5 for Highly Available Sophisticated Call Center Capabilities That Make the Virtual Call Center a Reality TMCNet: ShoreTel Releases ShoreWare Contact Center 5 for Highly Available Sophisticated Call Center Capabilities That Make ...

LiveOps Announces 2008 Was a Record Year of Double-Digit Growth

Wed, 18 Feb 2009 01:38:15 GMT

...2008 Was a Record Year of Double-Digit Growth SANTA CLARA, Calif., Feb 17, 2009 /PRNewswire via COMTEX/ -- LiveOps, the virtual call center company, announced today that 2008 was another year of double-digit growth and the third consecutive year of ...

Do-It-Yourself Lead Generation: CallFire's DIY Lead Gen webinar teaches salespeople how to cost-effectively use Virtual Call Centers to contact thousands of businesses

Wed, 11 Feb 2009 19:44:40 GMT

...Do-It-Yourself Lead Generation: CallFire's DIY Lead Gen webinar teaches salespeople how to cost-effectively use Virtual Call Centers to contact thousands of businesses TMCNet: Do-It-Yourself Lead Generation: CallFire's DIY Lead Gen webinar teaches ...

Telecom Carriers and VARs use CallFire to resell VoIP

Tue, 10 Feb 2009 18:19:42 GMT

...s services. With the BYOC Reseller Program, existing VoIP Telecom providers can, in a matter of days, provide Voice Broadcast, Virtual Call Center, Hosted IVR, VoiceXML and other Voice API services. Reselling CallFire services are made possible by three distinct programs ...