TMCnet.com RSS Service: outsourced call center

LiveOps and Keniks Announce Partnership

Mon, 01 Feb 2010 14:22:07 GMT

...the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls. LiveOps On-Demand Contact Center Platform brings the value of cloud computing to the contact center by ...

inContact Announces Key Wins to Finish 2009

Wed, 13 Jan 2010 15:32:03 GMT

...included companies in the telecommunications, health and human service, insurance, hospitality, and high-tech industries as well as three new outsource call center providers and a new Fortune 500 company. The organizations range in size from those employing fewer than 25 ...

Customer Service Agents in High Demand for Upcoming Decade

Wed, 13 Jan 2010 15:07:03 GMT

...should translate to even greater growth opportunities for U.S. contact centers like Ryla Inc., a leading domestic provider of outsourced call center and customer contact solutions. In fact, Ryla greatly benefitted from this growth trend during the last year, more ...

Vialinx Deploys Five9 On-Demand Blended Call Center Software

Fri, 18 Dec 2009 06:10:25 GMT

...Up Media via COMTEX) -- Five9 Inc., a developer of on-demand call center software, announced that Vialinx, a provider of outsourced call center solutions, has standardized on Five9 to power their call centers. "We needed an inbound and outbound on-demand ...

Vialinx Switches to Five9 On-Demand Blended Call Center Software and Increases Sales Productivity by 30%

Tue, 15 Dec 2009 14:00:03 GMT

...Calif. --(Business Wire)-- Five9 Inc., the leader in on-demand call center software, announced today that Vialinx, a provider of outsourced call center solutions based in San José, Costa Rica, has standardized on Five9 to power their call centers. "We needed ...

Call Center Outsourcing + Outbound IVR = Reduced Collections Costs

Tue, 08 Dec 2009 21:48:53 GMT

...a hosted IVR system here in the U.S. and have calls automatically transfer over to live agents in an outsourced call center in another country – where labor is cheap -- in the event a customer needs live agent assistance or the ...

Ifbyphone's Virtual Call Center Software Saves DiabetesAmerica Over $240,000 Per Year

Tue, 08 Dec 2009 13:11:01 GMT

...Per Year CHICAGO, Dec 08, 2009 /PRNewswire via COMTEX/ -- By leveraging Ifbyphone's Virtual Call Center software and bringing its outsourced call center in-house, DiabetesAmerica has saved over 50% while also integrating interactive voice response (IVR) technology to increase patient ...

New Vice President brings wealth of experience to VOXDATA

Thu, 03 Dec 2009 15:40:21 GMT

...324th out of Quebec's top 500 companies according to Les Affaires and Commerce magazines. VOXDATA was also named best outsourced call center in ContactCenterWorld.com's Members' Choice Awards. SOURCE: VOXDATA Rosalie Bergeron, Consultant, HKDP Communications and public affairs, (418 ...

LiveOps Selects MetricStream for Financial Controls Management

Wed, 02 Dec 2009 14:02:17 GMT

...in the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, on-demand workforces for outsourcing call center calls. LiveOps will deploy MetricStream GRC Platform to streamline the company’s ongoing review of its financial controls ...

Syntel and Janeeva Partner for Outsourcing Relationship Management Solutions

Tue, 01 Dec 2009 13:32:30 GMT

...provider relationship. Sold in a subscription-based "Software as a Service" model, Janeeva Assurance(TM) enables executives and managers of outsourced call center, application development, and back office operations to track SLA's, KPI's, and other key metrics across single ...

Mark Wilson of Ryla to be Featured on National Business Radio Program

Wed, 25 Nov 2009 13:01:03 GMT

...Ryla to be Featured on National Business Radio Program KENNESAW, Ga. --(Business Wire)-- Ryla Inc., a leading domestic provider of outsourced call center and customer contact solutions, announced today that its CEO Mark Wilson will be a featured guest on The ...

Securus Technologies, Inc. Announces Third Quarter 2009 Operating Results

Thu, 12 Nov 2009 23:00:33 GMT

...Texas goes live - yields higher level of customer service to Friends and Family of inmates. On track to move all outsourced call center activity to Dallas by end of year 2010; -- Secure Call Platform (SCP) Release 4.2 successfully developed and ...

LiveOps Customers Demonstrate Success of Contact Center in the Cloud at Dreamforce 2009

Thu, 12 Nov 2009 14:21:18 GMT

Drishti-Soft acquires BPO Asia (Malaysia) as a client in partnership with Microtel Technologies

Tue, 03 Nov 2009 09:21:23 GMT

...to repeat as well as continue their success in the entire APAC. About BPO Asia: BPO Asia is a leading outsourced call center in Malaysia with expertise in telemarketing and customer support services for local enterprises. About Microtel Technology ( News - Alert ...

Comverge Announces Appointments to its Board of Directors

Wed, 28 Oct 2009 11:21:06 GMT

...26, 2009. Mr. Jones is chief executive officer and president of StarTek, Inc. (NYSE: SRT), a $274 million provider of outsourced call center and customer support services for the communications industry. Since he joined StarTek in 2007, the organization has achieved ...

AnswerMine Launches Analytics-Based Solutions for Targeted Mortgage Restructuring and Portfolio Valuation

Fri, 23 Oct 2009 15:40:24 GMT

...manage and monitor the success of lenders' strategies. The service can be made available on a turn-key basis, including outsourced call center operations to proactively contact borrowers, execute a client's specific modification strategy and determine the optimum modification or ...

TigerTel Communications shareholders approve acquisition by 7212747 Canada (SwiftCo)

Wed, 21 Oct 2009 18:35:13 GMT

...and the management team of TigerTel. SwiftCo is a provider of call center services, while TigerTel is a provider of outsourced call center and contact management services, Both the companies are based in Canada. The transaction is expected to close on ...

EHC LifeBuilders Awarded 2009 LiveOps Corporate Grant

Wed, 21 Oct 2009 16:04:58 GMT

Ryla CEO, Mark Wilson, Featured Panelist at NMSDC Conference

Wed, 21 Oct 2009 15:00:05 GMT

...Wilson, Featured Panelist at NMSDC Conference KENNESAW, Ga. --(Business Wire)-- Ryla Inc. (www.ryla.com), a leading domestic provider of outsourced call center and customer contact solutions, today announced its CEO and founder, Mark Wilson, will speak at the National Minority ...

Avance Group Launches Home Agent Solutions Leveraging LiveOps' On-Demand Contact Center Platform

Tue, 20 Oct 2009 13:10:11 GMT

Ryla to Hire 1,500 Temporary Employees

Mon, 19 Oct 2009 14:09:35 GMT

...to Hire 1,500 Temporary Employees KENNESAW, Ga. --(Business Wire)-- Ryla Inc. (www.ryla.com), a leading domestic provider of outsourced call center and customer contact solutions, is providing an employment option for people looking for temporary work and income this ...

LiveOps Awarded Prestigious Alfred P. Sloan Award

Wed, 14 Oct 2009 13:10:02 GMT

Experts highlight IT security issues at IDC conference

Tue, 13 Oct 2009 18:06:13 GMT

...Recognizing Egypt's potential in IT, the government is pushing further infrastructural development to copy the Indian model of stimulating outsourcing, call centers, and IT content development. Already international players like IBM, Oracle and Microsoft have moved in. Exporting IT Arabization ...

The Next, New Job: The Rising Popularity of Customer Service Positions

Wed, 07 Oct 2009 15:52:28 GMT

...and experienced candidates are gaining in popularity at U.S. contact centers like Ryla Inc., a leading domestic provider of outsourced call center and customer contact solutions. "Because of the downturn and the need to build customer loyalty, U.S. contact ...

Domestic Contact Center Provider Ryla Offers Job Tips

Tue, 06 Oct 2009 14:09:27 GMT

...resolve issues, sell additional services and provide support on various issues, according to Ryla Inc., a leading domestic provider of outsourced call center and customer contact solutions. With National Customer Service Week underway this week in the U.S. and in ...

Contact Center Agent Loyalty Can Be Improved According To Ryla

Mon, 05 Oct 2009 21:47:27 GMT

...is a strong way to build agent loyalty, according to Ryla Inc. (www.ryla.com), a leading domestic provider of outsourced call center and customer contact solutions. Ryla employs more than 2,000 agents in its Atlanta area and Saraland, AL ...

Masada Partners With Entrepreneur Robert H. J. Lee to Lead Green Energy Initiatives in China, Asia

Mon, 05 Oct 2009 03:39:21 GMT

...Trading and Transportation, Inc. Lee served as the chief executive officer of TeleWeb, Inc., which was one of the first outsourcing call centers in China. He is a former managing director of 2M Invest, a Danish venture capital firm. Lee founded ...

China In-Focus: Luk Named CEO Of Jingwei International

Thu, 01 Oct 2009 08:09:59 GMT

...China. At Compaq, from 1999 to 2001, he managed the start-up of an e-Commerce technology company focusing on outsourced call center, CRM solutions and system integration services. Shenzhen, China-based Jingwei International is a provider of data mining and ...

Jingwei International Appoints Rick Luk as Chief Executive Officer

Wed, 30 Sep 2009 19:09:32 GMT

...China. At Compaq, from 1999 to 2001, Rick managed the start-up of an e-Commerce technology company focusing on outsourced call center, CRM solutions and system integration services. While in Nortel, he held senior positions in North America and was ...

Multilingual Call Center Improves Internet Services Customer Service.

Mon, 28 Sep 2009 20:39:22 GMT

...Improves Internet Services Customer Service. Mount Vernon, Ohio, Sep 28, 2009 (PRWeb.com via COMTEX) -- Anyone who has called an outsourced call center understands the frustration of poor communication. According to a recent study by the CFI group, if a customer ...

LiveWork Announces API for Connecting Business Applications to On-Demand Workforces

Wed, 16 Sep 2009 13:17:23 GMT

'From the Classroom to the Boardroom' LiveOps Hosts BizWorld Event

Thu, 10 Sep 2009 16:47:24 GMT

...the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls. LiveOps On-Demand Contact Center platform brings the value of cloud computing to the contact center by ...

Euro VAT Refund, Inc. Offers New 2010 VAT Package Financial Services for U.S. Companies in Preparation of Changing European Rules

Thu, 10 Sep 2009 15:27:57 GMT

...Industries Most Benefited by 2010 VAT Package -- Computer Services -- Entertainment -- Shipping -- Event Management & Trade Shows -- Warranty Services -- IT Consulting -- Installation -- Outsourced Call Centers -- Maintenance -- Clinical Research in Life Sciences -- Equipment Rental -- Repair Services About Euro VAT Refund, Inc. Euro VAT Refund ...

Evolving Medical Information Call Centers through Performance Measurement and Process Improvement

Fri, 04 Sep 2009 10:20:43 GMT

...Place Figure 1.6: Percentage of Companies with Internally Run Call Centers (by Country) 29 Figure 1.7: Percentage of Outsourced Call Center Operations in US versus Ex-US 29 Figure 1.8: Level of Executive Level Leading Medical Information Department ...

Zagada Interviews Janeeva's CEO Vinay Gupta in Company's High-Level Global Sourcing Executive NearshoreJournal.com Blog Series

Fri, 28 Aug 2009 20:42:57 GMT

...relationship. Offered in a subscription-based "Software-as-a-Service" model, Janeeva Assurance(TM) software enables executives and managers of outsourced call center, application development, and back office operations to track SLA's, KPI's, and other key metrics across single ...

Mark Boehmer Appointed Senior Vice President of 360CRM

Wed, 26 Aug 2009 16:36:31 GMT

...assignments in value chain management and customer relationship management (CRM). Most recently, he spent several years of directing Verizon's outsourced call center suppliers (3,500 positions) in both Consumer and Business Sales and Customer Service channels. "We are very pleased ...

Mark Wilson to Speak at MED Week Conference

Mon, 24 Aug 2009 17:00:09 GMT

...to Speak at MED Week Conference KENNESAW, Ga. --(Business Wire)-- Ryla Inc. (www.ryla.com), a leading domestic provider of outsourced call center and customer contact solutions, today announced its CEO and founder, Mark Wilson, will be a panelist at the ...

Inc. Names Ryla One of Fastest-Growing Private Companies for Third Consecutive Year

Wed, 19 Aug 2009 03:18:28 GMT

...Third Consecutive Year Aug 18, 2009 (Close-Up Media via COMTEX) -- Inc. magazine has ranked Ryla, a domestic provider of outsourced call center and customer contact solutions, number 1,492 on its annual Inc. 5000 listing of the nation's fastest ...

Scicom Americas Selects Sipera Solution to Secure Distributed Call Centers For Fortune 500 and Other Large Enterprises

Tue, 18 Aug 2009 14:47:31 GMT

...threat mitigation, and security policy enforcement. -- Routing of calls to distributed call centers provides low-cost, highly flexible and efficient outsourced call center services. The added security assists Scicom clients with adhering to specialized security requirements, such as PCI DSS (credit ...

Inc. Names Ryla One of Fastest-Growing Private Companies for Third Consecutive Year

Thu, 13 Aug 2009 16:32:03 GMT

...Consecutive Year KENNESAW, Ga. --(Business Wire)-- Inc. magazine has ranked Ryla Inc. (www.ryla.com), a leading domestic provider of outsourced call center and customer contact solutions, number 1,492 on its annual Inc. 5000 listing of the nation's fastest ...

Growing Telesales Outsourcer Boosts Profits and Lower Costs Via CosmoCall Universe

Tue, 11 Aug 2009 16:47:12 GMT

...by both direct company employees as well as outsourced agents. As such, they have faced the common limitations of using outsourced call center operators: each outsourcer using their own equipment with their own unique routing rules, queuing patterns, administrative tools and ...

WhiteFence Adds Top Industry Talent to Management Team

Fri, 24 Jul 2009 07:17:03 GMT

...held a number of key positions in the Telco industry in Sales and Channel Management, Sales Operations, Customer Care Process, Outsource Call Center Management and Sales Compensation. Lonnie held positions as Vice President Business Development for One Touch Direct, Director of ...

THE INTERNATIONAL CUSTOMER MANAGEMENT INSTITUTE OPENS NOMINATIONS FOR THE 2009 SPIRIT OF SERVICE AWARD

Tue, 14 Jul 2009 19:42:37 GMT

...a badge of good service that can have far-reaching impact on the agent and the entire call center. For outsourcer call center InspiriTec Inc., home to 2008 Spirit of Service winner Irma Mitchell, that means increased agent morale and a ...

Internet Trust and Safety Expert Joins LiveOps as General Counsel

Tue, 14 Jul 2009 13:17:25 GMT

The International Customer Management Institute Opens Nominations for the 2009 Spirit of Service Award

Mon, 13 Jul 2009 18:08:44 GMT

Outsourced Call Center Provider Ryla to Offer Tips on Employee Financial Stability during National Webinar

Fri, 10 Jul 2009 15:12:50 GMT

...Outsourced Call Center Provider Ryla to Offer Tips on Employee Financial Stability during National Webinar TMCNet: Outsourced Call Center Provider Ryla ...

Ryla to Host Job Fair to Fill an Additional 600 Full-Time Jobs

Thu, 09 Jul 2009 14:45:55 GMT

...to more than double workforce Kennesaw, Ga. July 9, 2009 Ryla Inc. (www.ryla.com), a leading domestic provider of outsourced call center and customer contact solutions, today announced it is hiring an additional 600 full-time, permanent customer service and ...

Beryl Receives Entrepreneurs Foundation of North Texas North Star Recognition

Tue, 30 Jun 2009 17:32:28 GMT

...on June 11, The Entrepreneurs Foundation of North Texas (EFNT) recognized The Beryl Companies, the nation's leading provider of outsourced call center services to healthcare organizations, as the North Star 2009 Inductee. This award is given to local companies that ...

Ryla Inc. CEO Named Finalist for Ernst & Young Entrepreneur of the Year 2009 Award

Wed, 17 Jun 2009 13:03:45 GMT

...for Ernst & Young Entrepreneur of the Year 2009 Award KENNESAW, Ga. --(Business Wire)-- Ryla Inc., a leading domestic provider of outsourced call center and customer contact solutions, announced that its founder, chief executive officer and president, Mark Wilson, has been named ...

VOXDATA cements its position as the call center industry leader in North America

Wed, 03 Jun 2009 15:18:08 GMT

...by Customer Interaction Solutions-the American magazine published by Technology Marketing Corporation (TMC)-recognizing excellence in the work done by outsourced call centers. The company performed well in the "Interactive Inbound" category, climbing to 7th place for inbound calls. In the ...

INDONESIA'S PT TELKOM TO TAKE FULL CONTROL OF PT INFOMEDIA

Mon, 01 Jun 2009 05:19:07 GMT

...with 7,000 agents of contact centers in a number of large cities and controls 56% of the market for outsourcing call centers in the country. (ANTARA) [ Back To TMCnet.com's Homepage ] description: INDONESIA'S PT TELKOM TO TAKE FULL ...

Universal Delivery Solutions and NSG Group Partner to Implement Call Center System to Support UDS Product Launch

Thu, 28 May 2009 11:03:31 GMT

...businesses and communities worldwide, announced today the company has signed an exclusive agreement with the NSG Group to implement and outsource Call Center services and solutions for UDS. UDS and NSG Group are now geared up for the summer launch of ...

Vocalcom unveils new version of its Hermes.Net Contact Centre software

Thu, 21 May 2009 07:34:21 GMT

...Morocco (60% of market share),Tunisia, Algeria, India and Mauritius Island. Among Vocalcom’s ME happy customers are Telecom operators, outsourced call centers, government organizations, clinics, real estate and telemarketing companies. Converged Communication MENA (CCMENA) is proud to partner with Vocalcom ...

xtremepicks.com: XO Communications (OTCBB: XOHO) Xtreme picks of the day!

Wed, 13 May 2009 08:17:51 GMT

...publication for the contact center, CRM and teleservices industries, CIS' Annual Top 50 Inbound Services Rankings honor the best performing outsourced call center services across the globe. The rankings are compiled based on the total amount of billable teleservices minutes completed ...

Breaking Investors Alert for Tuesday: ADVE! May 12, 2009

Tue, 12 May 2009 14:27:57 GMT

Wall Street News Alert: Breaking Investors Alert for Tuesday: ADVE! May 12, 2009

Tue, 12 May 2009 14:18:23 GMT

XO Communications Named Top Inbound Teleservices Provider by TMC's Customer Interaction Solutions Magazine

Tue, 12 May 2009 12:18:13 GMT

ContactAtOnce! Announces Chat Rollover Feature and Managed Auto Dealer Chat Service

Tue, 05 May 2009 07:21:02 GMT

...feature, according to founder and executive vice president of products for ContactAtOnce!, Marc Hayes. "We have many dealers with existing outsourced call center and business development center (BDC) relationships. As a company, we welcome the opportunity to work with those providers ...

Ryla Selects Mobile for Regional Expansion Project

Mon, 04 May 2009 22:00:54 GMT

...04, 2009] Ryla Selects Mobile for Regional Expansion Project Kennesaw, Ga.—May 4, 2009—Ryla Inc., a leading provider of outsourced call center and customer contact solutions to Fortune 500 companies, government agencies and nonprofits, announced it has selected the Mobile ...

inContact Signs Agreement with Large International Outsourced Contact Center

Thu, 30 Apr 2009 12:06:20 GMT

...With these agent optimization tools, we maximize slow call periods and help make agents better at what they do. Because outsourced call center agents typically work on multiple brands and accounts, the need for ongoing coaching and learning is particularly important ...

BRIEFING - ASIA TELECOMMUNICATIONS - APRIL 28, 2009

Tue, 28 Apr 2009 06:20:42 GMT

...in 2008. The ranking is used by the business process outsourcing (BPO) industry as a benchmark in determining the largest outsourced call center providers. SEOUL POLICE BUST LARGE 'VOICE PHISHING' RINGS SEOUL - Seoul police detained on Monday an ethnic Korean from ...

Barnes & Noble moves N.J. call center [The Record, Hackensack, N.J.]

Thu, 23 Apr 2009 14:45:22 GMT

...is breaking a pattern rather than following others. "The trend for many consumer businesses these days seems to be to outsource call-center operations," said Beverly Walker, vice president-customer care at Barnes & Noble. "That is something we made a conscious ...

LiveOps Announces the Availability of Its Spring 09 On-Demand Contact Center Platform

Tue, 21 Apr 2009 13:09:51 GMT

The Beryl Companies Hires Jim Stalder as New Chief Information Officer

Mon, 20 Apr 2009 17:09:00 GMT

...this role Stalder will leverage his knowledge of healthcare information technology to help Beryl, the nation's leading provider of outsourced call center services to healthcare organizations, continue its leadership position. Beryl continues to invest in new methods of customer contact ...

eTelecare Ranked as Sixth Largest Global Aggregate Inbound Teleservices Agency by Customer Interaction Solutions Magazine

Mon, 20 Apr 2009 15:03:58 GMT

...its eighth place ranking in 2008. The ranking is used by the industry as a benchmark for determining the largest outsourced call center providers. Now in its twenty-fourth year, Customer Interaction Solutions' Top 50 Teleservices Agencies Ranking recognizes the top ...

LiveOps Receives 2009 CRM Excellence Award From Customer Interaction Solutions Magazine

Thu, 16 Apr 2009 13:09:40 GMT

...the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls. LiveOps On-Demand Contact Center platform brings the value of cloud computing to the contact center by ...

The VOXDATA team is expanding!

Wed, 15 Apr 2009 18:39:00 GMT

...of call centers, Ms. McLeod will help boost VOXDATA's growth and reaffirm the company's role as a leading outsourced call center," declared Ms. Couture. Jennifer McLeod served as Vice President, Business Development at CEAD fm, a communications platform catering ...

The Beryl Companies Selects George Benson as Regional Vice President

Tue, 14 Apr 2009 12:39:33 GMT

...George Benson as Regional Vice President MADISON, Miss., April 14 /PRNewswire/ -- The Beryl Companies, the nation's leading provider of outsourced call center services to healthcare organizations, announced that George Benson has joined the company as regional vice president of sales ...

24-7 INtouch Named a 2009 Top 50 Teleservices Agency for Fourth Consecutive Year

Wed, 01 Apr 2009 15:01:58 GMT

...because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions ...

2009 Top 50 Inbound Teleservices Agencies Ranking Announced by Customer Interaction Solutions Magazine

Fri, 27 Mar 2009 17:01:34 GMT

...recognized as a Top 50 Teleservices Agencies demonstrated to the editors of Customer Interaction Solutions that they are the largest outsourced call center providers in the industry.” Companies listed in the Top 50 Teleservices Agencies Ranking have met the stringent criteria ...

DATAMONITOR: Teleperformance: contact center acquisition suggests outsourcing can thrive during recession

Thu, 26 Mar 2009 17:10:28 GMT

...and external customer satisfaction Commercial online content analysis Since joining Datamonitor, Peter has authored reports covering enterprise software market events, outsourced call centers in Canada, call centers in EMEA, North/South Africa and Eastern Europe, as well as voice applications investment ...

Tangram Customer Interaction Center Chooses Oki Solution

Thu, 19 Mar 2009 15:47:56 GMT

...Version (CTstage). Working with Kunshan City's government, Tangram is in the midst of building a 5,000-seat capacity outsourcing call center, the HuaQiao International Service Business Park, which will be one of the largest outsourcing call centers in China ...

Tangram Customer Interaction Center Chooses Oki IP Contact Center System

Thu, 19 Mar 2009 15:47:15 GMT

...Version (CTstage). Working with Kunshan City's government, Tangram is in the midst of building a 5,000-seat capacity outsourcing call center, the HuaQiao International Service Business Park, which the company said will be one of the largest outsourcing call ...

DATAMONITOR: El Salvador- Funes election win may not be bad omen outsourcing

Tue, 17 Mar 2009 17:59:35 GMT

...and feasibility -- Internal and external customer satisfaction -- Commercial online content analysis Peter has authored reports covering enterprise software market events, outsourced call centers in Canada, call centers in EMEA, North Africa and Eastern Europe, as well as voice applications investment. He ...

Tangram Customer Interaction Center Selects OKI's IP Contact Center System for One of China's Largest Call Centers

Tue, 17 Mar 2009 02:02:58 GMT

Millennium Teleservices, LLC Named #1 on the 2009 Top 50 Teleservices Agencies Ranking by Customer Interaction Solutions Magazine

Fri, 13 Mar 2009 15:42:57 GMT

...because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions ...

Millennium Teleservices #1 Outbound Teleservices Agency in the US

Thu, 12 Mar 2009 17:17:08 GMT

Bharat Book Bureau: Get Your Medical information Online using Medical Call Center

Wed, 04 Mar 2009 10:39:59 GMT

...of Contents: Chapter 1: Medical Information Structures, Headcounts and Budgets Percentage of companies with centralized structure Ratio of internal vs. outsourced call centers Percentage of outsourced call center operations in US vs ex-US Call center staffing Levels of education represented ...

DATAMONITOR: Does Obama 'buy American' plan signal problems for offshore outsourcing?

Fri, 06 Feb 2009 15:15:25 GMT

More Than Half of the Top 25 Call Centers Count on TARGUSinfo

Mon, 02 Feb 2009 17:02:04 GMT

...Than Half of the Top 25 Call Centers Count on TARGUSinfo VIENNA, Va., Feb. 2 /PRNewswire/ -- The nation's leading outsourced call centers are turning to TARGUSinfo, the leader in On-Demand Insight(SM), to enhance their customer acquisition efforts. TARGUSinfo ...

Can area call centers thrive amid U. S. financial crisis?

Sun, 25 Jan 2009 15:44:49 GMT

...force, Buffalo's low operating costs and telecommunication infrastructure also make the city an attractive option. While companies continue to outsource call-center tasks overseas, a customer backlash against the quality of service provided by off-shore agents has slowed the ...

Coupon woes are only part of digital TV concerns

Fri, 09 Jan 2009 19:27:42 GMT

...what could be an avalanche of requests for help. The FCC is investing roughly $10 million in in-house and outsourced call center operations and has said it expects to be able to handle 2.15 million calls during the week ...

Tampa Home Builder To Liquidate Company

Wed, 07 Jan 2009 06:24:41 GMT

...especially in the housing sector, said John Sykes, a longtime Tampa businessman and founder of Tampa's Sykes Enterprises, an outsource call center company. "You hate to see old-time Tampa businesses going away," Sykes said. "But times are changing. It ...