TMCnet.com RSS Service: hosted call center

Vialinx Deploys Five9 On-Demand Blended Call Center Software

Fri, 18 Dec 2009 06:10:25 GMT

...an inbound and outbound on-demand call center platform," said Mike Stafford, Director of Operations for Vialinx. "After trying other hosted call center vendors we decided that Five9 had the best on demand call center technology, reliability and vision. After we ...

Vialinx Switches to Five9 On-Demand Blended Call Center Software and Increases Sales Productivity by 30%

Tue, 15 Dec 2009 14:00:03 GMT

...and outbound on-demand call center platform," said Mike Stafford, Director of Operations for Vialinx. "After trying other, less-expensive, hosted call center vendors we decided that Five9 had the best on demand call center technology, reliability and vision. After we ...

USAN Gets High Marks for Hosted Contact Center Offering

Thu, 10 Dec 2009 18:06:50 GMT

...quality management applications. About USAN Since 1989, USAN has been perfecting customer touch points by providing enterprises and carriers with hosted call center solutions that connect people with information more quickly and intuitively, increasing customer loyalty, and reducing operational costs. USAN ...

Broadcore Announces Broadcore Call Center

Wed, 09 Dec 2009 14:40:18 GMT

...customer contact centers with robust feature set, multi-location support, and advanced disaster recovery capabilities. According to the Yankee Group, hosted call centers save up to 45% of the total cost of ownership over premises-based solutions. "Broadcore Call Center significantly ...

Colorado Utility Improves Customer Service with Qwest Call Center Technology

Thu, 19 Nov 2009 15:01:03 GMT

...Utility Improves Customer Service with Qwest Call Center Technology COLORADO SPRINGS, Colo. --(Business Wire)-- Colorado Springs Utilities recently adopted a hosted call center solution from Qwest ( News - Alert ) (NYSE: Q) that allows the organization to improve how it delivers key services ...

LiveOps Customers Demonstrate Success of Contact Center in the Cloud at Dreamforce 2009

Thu, 12 Nov 2009 14:21:18 GMT

...of LiveOps. "Dreamforce is a fantastic opportunity for companies to learn about best practices of cloud computing in contact centers." "Hosted call centers are gaining acceptance with an increasing number of companies both large and small," said VFORCE CEO Jack Sands ...

BroadSoft Demonstrates Continued Innovation of BroadWorks at Connections 2009

Mon, 26 Oct 2009 14:23:37 GMT

...ACD routing policies, call treatments, and the Call Center Agent and Supervisor desktop clients. "Our customers and prospects are embracing Hosted Call Center solutions," said Scott Kinka, senior vice president for Network Services at EvolveIP, a managed service provider. "In addition ...

Nortel Raises the Bar in Carrier VoIP Softswitch Market at Supercomm 2009

Thu, 22 Oct 2009 19:15:21 GMT

...CVM release 14 software features allowing service providers to deliver a wide variety of new SIP business applications including a Hosted Call Center feature for SIP terminals/clients; SIP mobile UC clients for easier end-user migration to SIP; extension of ...

Nortel Raises the Bar in Carrier VoIP Softswitch Market at Supercomm 2009; Nortel CVAS Reduces Service Provider Cost of Ownership and Increases Revenue with New Hardware and Software Enhancements to Industry-Leading CS 2000 Carrier IP Softswitch

Thu, 22 Oct 2009 04:14:43 GMT

Nortel: Nortel Raises the Bar in Carrier VoIP Softswitch Market at Supercomm 2009

Wed, 21 Oct 2009 16:34:57 GMT

Nortel CVAS Strengthens Service Provider Business Offer with Carrier-Hosted Call Center Solutions That Provide More Efficient Customer Service Systems

Wed, 21 Oct 2009 15:35:26 GMT

...Nortel CVAS Strengthens Service Provider Business Offer with Carrier-Hosted Call Center Solutions That Provide More Efficient Customer Service Systems TMCNet: Nortel CVAS Strengthens Service Provider Business Offer with Carrier ...

Nortel Raises the Bar in Carrier VoIP Softswitch Market at Supercomm 2009

Wed, 21 Oct 2009 13:01:08 GMT

WorkForce Management Software Group: Community Version 3.5 Available for General Delivery

Mon, 05 Oct 2009 13:35:27 GMT

...Nortel®, Cisco®, Interactive Intelligence ( News - Alert ) ®, Siemens® and is also integrated tightly into Five9's® hosted, call center software on demand, solution. To learn more about Community or set up a live product review of this ...

TouchStar Hosted Announces Record Growth and Unveils New Brand - TelStar Hosted Solutions

Wed, 30 Sep 2009 07:49:00 GMT

...TouchStar Hosted experienced significant growth over the past two years. As a result of the continued increase in demand for hosted call center solutions, the hosted and on-premise divisions have been separated. TouchStar Software’s on-premise division has been ...

TelCentris Adds Social Media and PR Executive Erik Bratt to its Management Team to Help Drive Aggressive Growth Strategy

Tue, 29 Sep 2009 13:39:36 GMT

...systems for small and mid-sized businesses looking to upgrade to more affordable, next generation phone systems. TelCentris also offers hosted call center support services - a new industry trend that saves organizations tens of thousands of dollars. Wholesale carrier solutions - Through ...

Ericsson in Poland selects CTI Group's SmartRecord call recording solution

Thu, 17 Sep 2009 17:39:40 GMT

...applications. According to CTI Group, SmartRecord IP v2.0 will enable the telco to record telephone conversations on its new hosted call center platform to help its customers meet regulatory, quality management and legal demands. The active recording technology designed and ...

Noble Systems Announces Acquisition of Assets from TouchStar

Tue, 08 Sep 2009 12:05:39 GMT

...from its headquarters in Denver and regional offices around the world. TouchStar's unified communications products include: call center software, hosted call center, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, recording, and call compliance management ...

InVox Empowers Companies of All Sizes to Enhance PBX Capabilities With Interactive Voice Recognition

Tue, 01 Sep 2009 19:05:12 GMT

...and manage their voice solutions. Offerings appeal to verticals such as telephone carriers, healthcare, marketing, real estate, non-profit, and hosted call centers with advanced ACD Routing capabilities, inbound and outbound call management, eCommerce companies and real-time web-based tracking ...

Aastra Recommends Virtual Contact Center for H1N1 ("Swine") Flu Preparedness

Tue, 25 Aug 2009 13:21:09 GMT

...call center environment ensuring that agents can serve customers even if the physical call center is inaccessible. By establishing a hosted call center service in advance, the call center remains functional even during disasters. CC:LifeLine is ready for traffic at ...

PanTerra Networks Inc. Adds Seasoned Communications Leader to Management Team

Tue, 14 Jul 2009 03:46:02 GMT

...IP service (VoIP) provider. Mr. Immethun was responsible for all sales of Packet8 branded Virtual Office Hosted PBX, Mixed Media Hosted Call Center, SIP trunk, and residential VoIP services. Dave grew revenue over 400% in two years, while delivering the first ...

Community 3.5 Workforce Management Makes Market Debut

Mon, 01 Jun 2009 13:12:57 GMT

...Avaya(R), Nortel(R), Cisco(R), Interactive Intelligence(R), Siemens(R) and is also integrated tightly into Five9's(R) hosted, call center software on demand, solution. To learn more about Community or set up a live product review of this ...

WorkForce Management Software Group (WFMSG) to Debut New Software Release at ICMI's Contact Center Management Conference and Expo

Thu, 14 May 2009 18:44:14 GMT

...Avaya(R), Nortel(R), Cisco(R), Interactive Intelligence(R), Siemens(R), and is also integrated tightly into Five9's(R) hosted call center software on demand solution. To learn more about Community or set up a live product review of this ...

WFMSG to Debut New Software Release at ICMI Event

Tue, 05 May 2009 20:09:22 GMT

...Avaya®, Nortel®, Cisco®, Interactive Intelligence®, Siemens® and is also integrated tightly into Five9's® hosted, call center software on demand, solution. To learn more about Community or set up a live product review of this ...

TouchStar Announces its Latest Innovation in Contact Center Technology - TouchStar 6.0.

Fri, 01 May 2009 07:23:04 GMT

...headquarters in Denver and regional offices around the world. TouchStar's unified communications products include: premise based call center software, hosted call center solutions, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging systems, advanced ACD and IVR systems, call ...

Infobird Pioneers SaaS, the Future of China's Software Industry

Thu, 05 Mar 2009 13:16:20 GMT

...vendor of call center systems and services, whose main business is to build call centers for enterprises or provide them hosted call center solutions. Infobird has developed hundreds of customers including Alibaba, eLong, The9, Digital China, Zhaopin and People's Insurance ...

Socialtext collaboration platform gains microblogging

Wed, 04 Mar 2009 03:32:49 GMT

...the Socialtext environment, limiting the broadcasting of posts within an organization's boundaries. MicroStrategy subsidiary Angel.com, which makes Web-hosted call-center applications, has been beta testing Signals, and finds the service to be a very good complement to the ...

Cypress Communications to Provide Hosted Unified Communications and Hosted Call Center for Leading Financial Organization

Wed, 25 Feb 2009 11:17:18 GMT

...Cypress Communications to Provide Hosted Unified Communications and Hosted Call Center for Leading Financial Organization TMCNet: Cypress Communications to Provide Hosted Unified Communications and Hosted Call Center for Leading ...

Beijing Infobird Awarded as a Red Herring Top 100 Global Company

Wed, 18 Feb 2009 01:29:46 GMT

...vendor of call center system and services, whose main business is to build call centers for enterprises or provide them hosted call center solutions. Infobird has worked with hundreds of customers including Alibaba, eLong, The9, Digital China, Zhaopin and People's ...

Do-It-Yourself Lead Generation: CallFire's DIY Lead Gen webinar teaches salespeople how to cost-effectively use Virtual Call Centers to contact thousands of businesses

Wed, 11 Feb 2009 19:44:40 GMT

...up call campaigns or virtual call centers through an on-demand, pay-as-you-go, api-driven platform. CallFire's Hosted Call Center API enables developers to integrate predictive dialing via web services. For more information on CallFire, please visit www ...

Telecom Carriers and VARs use CallFire to resell VoIP

Tue, 10 Feb 2009 18:19:42 GMT

VoIP Call Tracking Helps Advertisers and Publishers Track ROI

Tue, 27 Jan 2009 17:02:35 GMT

DIY Debt Collection and Settlement using VoIP

Tue, 20 Jan 2009 17:02:31 GMT

Study Reveals At-Home Loan Officers, MLM and Insurance Agents May Double in 2009

Thu, 08 Jan 2009 17:02:25 GMT