TMCnet.com RSS Service - Inbound Call Center http://inbound-call-center.tmcnet.com http://inbound-call-center.tmcnet.com http://www.tmcnet.com/tmcnet/tmcimg/tmcnet3.gif http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/322985-glencoe-capitals-michigan-opportunities-fund-acquires-an-equity.htm http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/322985-glencoe-capitals-michigan-opportunities-fund-acquires-an-equity.htm Tue, 15 Jan 2013 16:10:12 GMT Glencoe Capital has said that its Michigan Opportunities Fund has closed the acquisition of an equity investment Arrow Energy Services, a national oil field services company. http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/321719-mdhi-begins-call-center-sales-operations.htm http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/321719-mdhi-begins-call-center-sales-operations.htm Mon, 07 Jan 2013 09:22:01 GMT Medical Alarm Concepts Holding, Inc., which develops and manufactures products and practical solutions within the framework of a vast growing marketplace, has moved into full sales production with an outbound/inbound call center company with many locations throughout the country. http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/320764-netapp-recognizes-datalink-its-performance-healthcare-industry.htm http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/320764-netapp-recognizes-datalink-its-performance-healthcare-industry.htm Wed, 26 Dec 2012 15:24:32 GMT NetApp has recognized Datalink, a provider of data center infrastructure and services, for its high performance in the healthcare industry. http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/320131-improving-customer-service-the-inbound-call-center.htm http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/320131-improving-customer-service-the-inbound-call-center.htm Tue, 18 Dec 2012 15:27:04 GMT Chances are, your inbound call center is one of the primary points of contact between your customer (or potential customers) and representatives of your business. For this reason, it is essential that companies focus on customer service issues in the call center. As we wind down 2012, it's a good idea to look forward to 2013, and as people are making New Year's resolutions to improve their bodies and minds, companies can resolve to improve their call centers with new customer service strategies. http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/319056-frost-sullivan-recognizes-amhs-as-fastest-growing-company.htm http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/319056-frost-sullivan-recognizes-amhs-as-fastest-growing-company.htm Mon, 10 Dec 2012 11:34:04 GMT Frost & Sullivan has recognized Acibadem Mobile Health Services (AMHS) as the fastest growing company in Europe and honored it with the 2012 Pan European Growth Leadership Award. http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/317131-1-800-we-answer-finalizes-purchase-medical-practice.htm http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/317131-1-800-we-answer-finalizes-purchase-medical-practice.htm Mon, 26 Nov 2012 10:27:37 GMT 1-800 We Answer has finalized the purchase of Los Angeles area healthcare answering service, Medical Practice Solutions, Inc. http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/316755-inbound-call-center-solutions-critical-profits-sustainability-into.htm http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/316755-inbound-call-center-solutions-critical-profits-sustainability-into.htm Tue, 20 Nov 2012 13:49:05 GMT For nations like India and others around the world, the outbound and inbound call center has become an integral part of customer service. The industry houses 850,000 employees in India alone with $16 billion in revenue generated from business process outsourcing (BPO) services exported just this year. http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/315593-franchise-business-leverages-ameridial-inbound-call-center-with.htm http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/315593-franchise-business-leverages-ameridial-inbound-call-center-with.htm Mon, 12 Nov 2012 13:40:32 GMT The inbound call center is often the first point of contact between a customer and a company offering products or services, extending the importance of the customer experience when interacting with the agent. When these services are outsourced, the value of that customer experience is generated by the outsourcing provider, a responsibility that shouldn't be taken lightly. For Ameridial, building the value of the brand through the customer experience is a primary focus. http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/314597-ameridials-inbound-call-center-helps-lawn-care-franchise.htm http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/314597-ameridials-inbound-call-center-helps-lawn-care-franchise.htm Mon, 05 Nov 2012 10:55:25 GMT Anyone who has worked in direct sales knows that the environment can be tough. Generating new business each year can be extremely challenging and requires an ironclad plan - especially in a down economy. Companies like Ameridial have helped many in the field thrive with its inbound call center and marketing support. http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/314234-ameridial-drives-cost-savings-with-inbound-call-center.htm http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/314234-ameridial-drives-cost-savings-with-inbound-call-center.htm Thu, 01 Nov 2012 11:06:58 GMT The inbound call center is often touted as an important piece of the customer service initiative for any sales organization. At the same time, this important division can also be responsible for considerable cost for the enterprise. With the right technology and strategy in place, however, the call center gains efficiency. http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/312884-convergys-hiring-its-contact-center-lubbock-texas.htm http://inbound-call-center.tmcnet.com/topics/inbound-call-center/articles/312884-convergys-hiring-its-contact-center-lubbock-texas.htm Mon, 22 Oct 2012 09:44:26 GMT Convergys is hiring for its contact center in Lubbock, Texas and recently invited candidates to attend a three-day long fair meant to fill the positions for this facility.