TMCnet.com RSS Service - Business Process Outsourcing http://business-process-outsourcing.tmcnet.com http://business-process-outsourcing.tmcnet.com http://www.tmcnet.com/tmcnet/tmcimg/tmcnet3.gif http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/339073-stonerivers-subsidiary-acquire-cscs-flood-bpo.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/339073-stonerivers-subsidiary-acquire-cscs-flood-bpo.htm Tue, 21 May 2013 18:39:32 GMT StoneRiver, a company that provides technology solutions and services to insurance carriers, agents and broker-dealers, recently announced that its subsidiary, National Flood Services, is all set to acquire the flood insurance business process outsourcing ("Flood BPO") unit of CSC. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/338792-alorica-recognized-with-mvp-quality-award-commitment-superior.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/338792-alorica-recognized-with-mvp-quality-award-commitment-superior.htm Mon, 20 May 2013 13:12:45 GMT Excellent customer service stories quickly go viral (See: Samsung's Galaxy S III cartoon dragon) and they are stories everyone loves to hear. Unfortunately, the same goes for negative customer experiences. The customer experience should be a top priority for businesses of all industries - creating a loyal customer base means providing superior quality and differentiation from your competition. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/338791-optum-healthedge-launch-business-process-outsourcing-services.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/338791-optum-healthedge-launch-business-process-outsourcing-services.htm Mon, 20 May 2013 13:12:27 GMT Optum unveiled a portfolio of technology-enabled business process outsourcing services that were designed to help healthcare payers enhance their core administrative operations, and adapt to market changes cost effectively. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/338677-business-process-outsourcing-week-review.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/338677-business-process-outsourcing-week-review.htm Sat, 18 May 2013 07:34:00 GMT Turning to a provider of business process outsourcing solutions benefits companies in many ways - it is a cost-effective solution, for one. It also enables company officials to focus on their core business needs by putting business processes, such as customer experience management, in the hands of experts. Here are the top stories in the business process outsourcing space this week. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/338482-tulsa-branch-alorica-adds-75-new-jobs.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/338482-tulsa-branch-alorica-adds-75-new-jobs.htm Thu, 16 May 2013 17:13:26 GMT Tulsa, OK- Call-center based company Alorica has just added 75 new jobs at its south Tulsa office in the Cityplex towers. This hiring cycle is to augment the 300 employees already working there. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/338006-accenture-signs-business-process-outsourcing-agreement-with-swedish.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/338006-accenture-signs-business-process-outsourcing-agreement-with-swedish.htm Tue, 14 May 2013 10:22:30 GMT Accenture, a global management consulting, technology services and outsourcing company recently entered into a business process outsourcing agreement with SSAB, a major Swedish steel manufacturer. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337931-bt-standard-life-w-outsourcing-partnership-the-year.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337931-bt-standard-life-w-outsourcing-partnership-the-year.htm Mon, 13 May 2013 19:01:29 GMT In just the first year of a five-year deal, BT and Standard Life recently won the 'Outsourcing Partnership of the Year' award. BT was contracted by Standard Life via a five-year outsourcing deal to manage its communications infrastructure and the agreement included the delivery and management of a BT Connect Local Area Network (LAN) and Wide Area Network (WAN). It also covered IP Telephony, contact centers, Contract Management, Service Management and the transition of the infrastructure to BT's IP Connect network. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337901-ann-michaels-associates-launch-two-new-services-equip.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337901-ann-michaels-associates-launch-two-new-services-equip.htm Mon, 13 May 2013 16:44:47 GMT Ann Michaels and Associates, a customer experience management firm, is planning to unveil the Customer Engagement Console and Mobile Feedback programs at the upcoming National Restaurant Show. The new services are designed to equip customers with engaging experiences. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337837-r-r-donnelley-sons-unveils-cloud-based-document.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337837-r-r-donnelley-sons-unveils-cloud-based-document.htm Mon, 13 May 2013 13:23:13 GMT R. R. Donnelley & Sons Company, a global provider of integrated communications, has unveiled Roundtable, a cloud-based document management platform designed to enhance the speed and security of global business collaboration. Officials with R. R. Donnelley said that the Roundtable solution provides clients with a platform to securely manage and share content internally as well as externally with professional advisors, counsel and consultants. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337816-now-hiring-alorica-creates-customer-service-tech-support.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337816-now-hiring-alorica-creates-customer-service-tech-support.htm Mon, 13 May 2013 11:58:11 GMT Alorica, a provider of business process outsourcing and customer management solutions, prides itself on top-notch customer representatives who deliver superior customer experiences. In addition to providing customer service, Alorica helps clients enhance brand loyalty, increase operational efficiencies, expand growth potential and offers flexible staffing options to handle high, low and seasonal call volumes. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337724-tmcnet-business-process-outsourcing-week-review.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337724-tmcnet-business-process-outsourcing-week-review.htm Sat, 11 May 2013 07:15:00 GMT This week in the business process outsourcing space we saw platform announcements, company partnerships strengthened and market analysis. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337679-tmcnet-business-process-outsourcing-week-review.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337679-tmcnet-business-process-outsourcing-week-review.htm Sat, 11 May 2013 07:15:00 GMT This week in the business process outsourcing space we saw platform announcements, company partnerships strengthened and market analysis. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337321-forrester-recognizes-appian-business-process-management-suite.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337321-forrester-recognizes-appian-business-process-management-suite.htm Wed, 08 May 2013 16:06:09 GMT Appian, a company that provides modern business process management (BPM) software, recently revealed that research firm Forrester Research, Inc. has named the company a leader in its new report: "The Forrester Wave: Smart Process Applications, Q2 2013". http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337331-alphatrust-rolls-out-pronto-enterprise-platform-esignature-process.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337331-alphatrust-rolls-out-pronto-enterprise-platform-esignature-process.htm Wed, 08 May 2013 16:22:24 GMT The PRONTO Enterprise platform, suitable for full, enterprise-wide eSignature process enhancement, has recently been rolled out by AlphaTrust Corporation, a pioneer in eSignature technology. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337363-tricore-improves-efficiencies-unos-global-business.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337363-tricore-improves-efficiencies-unos-global-business.htm Wed, 08 May 2013 17:16:40 GMT UNO Restaurant Holdings Corporation (UNO) has expanded its relationship with TriCore Solutions to implement, host and support TriCore's Oracle E-Business Suite R12 environment. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337338-malaysian-bpo-sector-the-path-toward-upgrade-modernization.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337338-malaysian-bpo-sector-the-path-toward-upgrade-modernization.htm Wed, 08 May 2013 16:33:45 GMT In the face of rising competition from neighboring Asian countries, especially Philippines, the Malaysian BPO industry has identified a need for adopting an improvement-focused strategy. Accordingly, The Customer Relationship Management and Contact Centre Association of Malaysia (CCAM) has brought on COPC Inc, a Texas-based international customer service consulting firm for consultations. The COPC recommendations are expected to equip the country with an improved BPO structure and framework and with that the country hopes to reinforce its position in the Asian BPO space. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337337-o2-deploys-vitrias-operational-intelligence.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/337337-o2-deploys-vitrias-operational-intelligence.htm Wed, 08 May 2013 16:32:55 GMT Intelligent business process management solutions, such as Operational Intelligence (OI), always come in handy while resolving multiple challenges across the business, including the challenges related to customer experience. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/336857-tmcnet-business-process-outsourcing-week-review.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/336857-tmcnet-business-process-outsourcing-week-review.htm Sat, 04 May 2013 08:42:00 GMT This week, the Business Process Outsourcing community kicked off the first days of May with a flurry of news. Let's examine some of the new products and initiatives that bloomed in BPO this week. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/336800-stream-enterprise-shared-services-offering-deliver-high-quality.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/336800-stream-enterprise-shared-services-offering-deliver-high-quality.htm Fri, 03 May 2013 16:11:05 GMT Stream Global Services is set to enhance the capabilities of its global business process outsourcing with introduction of Stream Enterprise, an innovative shared services offering. This new shared service offering will benefit small and midsize organizations in Europe. http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/336471-stream-enterprise-shared-services-offering-deliver-high-quality.htm http://business-process-outsourcing.tmcnet.com/topics/business-process-outsourcing/articles/336471-stream-enterprise-shared-services-offering-deliver-high-quality.htm Wed, 01 May 2013 17:13:24 GMT Stream Global Services is set to enhance the capabilities of its global business process outsourcing with introduction of Stream Enterprise, an innovative shared services offering. This new shared service offering will benefit small and midsize organizations in Europe.