TMCnet.com RSS Service - Outbound Call Center http://outbound-call-center.tmcnet.com http://outbound-call-center.tmcnet.com http://www.tmcnet.com/tmcnet/tmcimg/tmcnet3.gif http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/339225-noble-systems-integrates-web-services-with-customer-contact.htm http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/339225-noble-systems-integrates-web-services-with-customer-contact.htm Wed, 22 May 2013 16:56:28 GMT Noble Systems Corporation has unveiled the Noble Web Interfacing Service or WISE, offering versatility to multichannel customer contact programs. Noble facilitates data exchange between applications with the help of web services. Apart from enhancing customer experience, the use of Web services accelerates response times to customer contacts. Online sales organizations will also experience enhanced "Speed to Lead". http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/339216-intelacloud-enhances-national-partner-alliance-program.htm http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/339216-intelacloud-enhances-national-partner-alliance-program.htm Wed, 22 May 2013 16:33:39 GMT IntelaCloud has unveiled a high-tech data center especially for Smart Hosted Solutionsthat will be accessible by Interconnects across the United States. The web-based partner portal from IntelaCloud allows associates to access their customers' billing history and service records. http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/339200-ibms-watson-joins-call-center-workforce.htm http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/339200-ibms-watson-joins-call-center-workforce.htm Wed, 22 May 2013 15:50:13 GMT On May 21st,IBM revealed the IBM Watson Engagement Advisor, a cognitive computing technology designed to improve the customer service experience in the call center. Watson has been repurposed to deliver fast, evidence-based answers to customer questions using sophisticated natural language processing and access to a vast repository of data. http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/339190-supportseven-brings-more-call-center-jobs-the-chattanooga.htm http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/339190-supportseven-brings-more-call-center-jobs-the-chattanooga.htm Wed, 22 May 2013 14:47:45 GMT One of only 19 call centers in the U.S. with American Teleservices Associations Self-Regulatory Organization (ATA-SRO) accreditation, SupportSeven has always put its best efforts to exceed industry best practices. This has earned this Chattanooga call center an impressive clientele in the ministries, nonprofits, and the financial and insurance sectors. In order to be able to better meet the demands of existing clients and also to support new business growth in the upcoming months, SupportSeven decided to upgrade its call center facility located in the Midtown area of Chattanooga. The upgrade included an expansion as well as renovation of the center. http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/339121-why-rachel-from-card-services-still-calls-even.htm http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/339121-why-rachel-from-card-services-still-calls-even.htm Wed, 22 May 2013 10:46:05 GMT There are a lot of misunderstandings about how do-not-call lists, both federal and state, work. It's not uncommon to hear people complaining they are still getting calls, both live calls and "robocalls," despite being on these lists. The truth of the matter is that many people are exempt from do-not call lists, including charities, politicians and research/survey companies. So while that aluminum siding contractor may no longer be able to call you, it's likely you'll still be fielding more than a few unwanted calls. http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/339056-survey-two-thirds-agencies-employ-branded-content-marketing.htm http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/339056-survey-two-thirds-agencies-employ-branded-content-marketing.htm Tue, 21 May 2013 16:53:19 GMT Branded content, a relatively new form of advertising medium, has taken the advertising world by storm. An increasing number of brands and advertising agencies are utilizing this medium to deliver their marketing messages. The findings of the recent survey by MailOnline reiterated the trend. http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/339046-liveleadproscom-offers-comprehensive-call-center-management-services.htm http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/339046-liveleadproscom-offers-comprehensive-call-center-management-services.htm Tue, 21 May 2013 16:05:02 GMT LiveLeadPros.com has said that it now offers comprehensive call center management services at reasonable prices. The company offers a wide range of services, including real-time reports and regulating the number of call center contacts made per minute. Additional services include assisting in changing scheduled broadcasting hours and more. http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/339003-vermont-contracts-maximus-operate-its-health-connect-customer.htm http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/339003-vermont-contracts-maximus-operate-its-health-connect-customer.htm Tue, 21 May 2013 13:36:33 GMT The Vermont Health Connect was launched recently to act as a marketplace where individuals, families and small businesses in Vermont can compare public and private health plans and select one that fits their needs and budget. Now the State of Vermont reportedly contracted MAXIMUS, a provider of government services, to run the customer support center of Vermont Health Connect. http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/339001-leadferret-adds-specialized-search-page-view-contacts-employed.htm http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/339001-leadferret-adds-specialized-search-page-view-contacts-employed.htm Tue, 21 May 2013 13:31:04 GMT LeadFerret, a free business-to-business database with complete information, stated that by using the specialized search page integrated into its directory, one can query about and view the complete information of contacts employed by managed services providers (MSP). http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/338918-security-the-hosted-contact-center.htm http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/338918-security-the-hosted-contact-center.htm Tue, 21 May 2013 08:41:31 GMT A recent post on Five9's new blog notes that security is a fast growing topic of discussion in the hosted contact center space, and rightly so. As the volume of malicious cyber attacks rises, securing your data in the cloud becomes an even greater concern. What assurances can hosted contact center providers offer to make sure that critical personal and financial information is kept safe? http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/338784-oregon-ag-charges-arizona-based-companies-with-selling.htm http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/338784-oregon-ag-charges-arizona-based-companies-with-selling.htm Mon, 20 May 2013 12:58:14 GMT While fraudulent telemarketing schemes bilk Americans out of millions of dollars each year, some of those schemes go even further: they induce Americans to buy equipment to ostensibly set up their own outbound telemarketing businesses without delivering the business part of the promise. http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/338764-leveraging-speech-the-call-center-create-customer-delight.htm http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/338764-leveraging-speech-the-call-center-create-customer-delight.htm Mon, 20 May 2013 11:27:40 GMT When speech technology first debuted in the contact center, it was fairly wondrous: there was no longer a need to "press one" and "press two" to route your call. Callers could simply use their voices, which is the most natural of human interaction modes. http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/338662-tmcnet-outbound-call-center-week-review.htm http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/338662-tmcnet-outbound-call-center-week-review.htm Sat, 18 May 2013 07:00:00 GMT It's the weekend, so it's time for a wrap-up of all things outbound in the call center industry. http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/338655-sas-customer-intelligence-helps-home-credit-bank-enhance.htm http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/338655-sas-customer-intelligence-helps-home-credit-bank-enhance.htm Fri, 17 May 2013 18:45:00 GMT Home Credit and Finance Bank Ltd, one of the largest branch banking networks in Russia, has revealed that by employing SAS Customer Intelligence it was able to improve its targeted marketing campaigns and realize a better return on investment and a healthier bottom line. http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/338653-sas-enables-cuna-mutual-group-revamp-customer-contact.htm http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/338653-sas-enables-cuna-mutual-group-revamp-customer-contact.htm Fri, 17 May 2013 18:40:00 GMT CUNA Mutual Group, a provider of insurance, retirement and investment products, and TruStage Agency reportedly revamped their customer contact strategy by leveraging predictive models built using SAS Software. http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/338612-unicredit-bank-leverages-sas-data-management-strengthen-data.htm http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/338612-unicredit-bank-leverages-sas-data-management-strengthen-data.htm Fri, 17 May 2013 14:30:56 GMT UniCredit Bank, one of Europe's largest commercial banks, stated that it leveraged SAS's powerful and scalable technology to improve and strengthen its data warehouse. The bank quickened and shortened the time involved in generating reports for the finance department, customer relationship management and anti-money laundering initiatives by implementing SAS data management solutions. http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/338583-logfire-discuss-utilizing-cloud-increase-operational-efficiency.htm http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/338583-logfire-discuss-utilizing-cloud-increase-operational-efficiency.htm Fri, 17 May 2013 12:58:55 GMT At the conference, LogFire executives will be present to explain to attendees about the ways which consumer goods manufacturers, wholesalers, retailers, ecommerce companies and logistics service providers (3PLs/4PLs) are leveraging its own solutions and the cloud to increase operational efficiency and maximize supply chain performance. http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/338564-starwood-hotels-resorts-set-up-new-customer-contact.htm http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/338564-starwood-hotels-resorts-set-up-new-customer-contact.htm Fri, 17 May 2013 11:44:51 GMT To give more convenience to its guests in booking reservations and provide Starwood Preferred Guest (SPG) member services, Starwood Hotels and Resorts Worldwide, Inc. plans to open a new customer contact center in Wichita, Kan. in late 2013.The staff added in the new contact center will allow Starwood to support innovative customer programs, including the Ambassador Program, and to offer personalized experiences to guests. http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/338536-usefultools-innovative-platform-expected-convert-calls-into-showroom.htm http://outbound-call-center.tmcnet.com/topics/outbound-call-center/articles/338536-usefultools-innovative-platform-expected-convert-calls-into-showroom.htm Fri, 17 May 2013 10:19:53 GMT According to automotive industry estimates, auto dealers rely heavily on inbound calls -- the calls made by prospects to a company's call center -- for lead generation and converting the leads into sales. But operating a full-scale contact center for this purpose often proves to be too expensive for most of the auto dealers. UsefulTools, a Miami-based startup, has come up with a solution. The company recently launched its "on-demand" call answering service, designed to address auto dealers' need for on-demand call agents. http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/338351-thinxtream-selects-corents-surpaas-launch-new-channel-ready.htm http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/338351-thinxtream-selects-corents-surpaas-launch-new-channel-ready.htm Thu, 16 May 2013 10:56:25 GMT Thinxtream Technologies, a software company that delivers products and services for media, print and device management applications, announced its partnership with Corent Technology, an enabler of Software-as-a-Service (SaaS) solutions, to deliver new channel-ready SaaS business.