TMCnet.com RSS Service - IVR http://ivr.tmcnet.com http://ivr.tmcnet.com http://www.tmcnet.com/tmcnet/tmcimg/tmcnet3.gif http://ivr.tmcnet.com/topics/ivr/articles/332412-ads-that-talk-back.htm http://ivr.tmcnet.com/topics/ivr/articles/332412-ads-that-talk-back.htm Mon, 01 Apr 2013 16:01:59 GMT Normally, there are few things more annoying than talking advertisements, but what if you could talk back to them? Well, thanks to Nuance Communications' voice recognition software, we may soon be looking at advertisements that can recognize and respond to human speech. http://ivr.tmcnet.com/topics/ivr/articles/331989-nevada-selects-voltdelta-n11-hosted-platform-multi-channel.htm http://ivr.tmcnet.com/topics/ivr/articles/331989-nevada-selects-voltdelta-n11-hosted-platform-multi-channel.htm Wed, 27 Mar 2013 08:56:35 GMT In some exciting IVR news this week, the Nevada Department of Transportation has settled upon VoltDelta's N11 hosted platform for the deployment of a new multi-channel phone and Web-based 511 system for Nevada motorists. http://ivr.tmcnet.com/topics/ivr/articles/331962-nextlevel-internet-unveils-version-30-voice-portal.htm http://ivr.tmcnet.com/topics/ivr/articles/331962-nextlevel-internet-unveils-version-30-voice-portal.htm Tue, 26 Mar 2013 17:23:21 GMT NextLevel Internet, Inc. has unveiled a new and improved release of its software, NextLevel Voice Portal, where enterprises and end users are offered augmented voice usability and functionality with the latest release, version 3.0. Existing customers can easily move to the latest release and access all the novel features for no extra cost, as well. http://ivr.tmcnet.com/topics/ivr/articles/331955-atlascts-voice-guided-turn-by-turn-navigation-solution.htm http://ivr.tmcnet.com/topics/ivr/articles/331955-atlascts-voice-guided-turn-by-turn-navigation-solution.htm Tue, 26 Mar 2013 17:05:59 GMT Atlas Cartographic Technologies has announced that it has been working on the release of a full featured, voice-guided turn-by-turn navigation solution, scheduled for deployment in April. This announcement was made after Mozilla launched the Firefox OS during Mobile World Congress in Barcelona in February. http://ivr.tmcnet.com/topics/ivr/articles/331614-milsoft-elster-collaborate-add-ivr-callisto-grid-performance.htm http://ivr.tmcnet.com/topics/ivr/articles/331614-milsoft-elster-collaborate-add-ivr-callisto-grid-performance.htm Mon, 25 Mar 2013 07:00:00 GMT Elster Solutions, a company specializing in smart grid solutions, and Milsoft Utility Solutions, a provider of software and services for integrated engineering analysis, recently revealed that they are developing pre-integrated stackable answers for Elster's Callisto grid performance system. http://ivr.tmcnet.com/topics/ivr/articles/331448-boff-reviewers-identify-top-three-text-to-speech.htm http://ivr.tmcnet.com/topics/ivr/articles/331448-boff-reviewers-identify-top-three-text-to-speech.htm Thu, 21 Mar 2013 16:15:04 GMT There is no dearth of text-to-speech software in the market, but given the plethora of products available and the similarities in features, it can become extremely difficult to decide which one best suits your needs. http://ivr.tmcnet.com/topics/ivr/articles/331139-talking-with-247-how-247-visual-speech-solution.htm http://ivr.tmcnet.com/topics/ivr/articles/331139-talking-with-247-how-247-visual-speech-solution.htm Wed, 20 Mar 2013 07:00:00 GMT What do you think about when you hear the words interactive voice response (IVR)? There has been a longstanding - and quite frankly, misrepresenting - outlook on this technology (ie. that it is archaic, unneeded and decreases customer retention). But what if you could transform your existing IVR into a next-generation mobile customer experience? Seeing how by the end of this year, it is being projected that there will be more smartphones than human beings in the world, this doesn't sound like too shabby of a suggestion, huh? http://ivr.tmcnet.com/topics/ivr/articles/330930-cut-customer-service-costs-with-effective-ivr.htm http://ivr.tmcnet.com/topics/ivr/articles/330930-cut-customer-service-costs-with-effective-ivr.htm Mon, 18 Mar 2013 16:44:17 GMT Customer service is a big cost, but without it, few companies can prosper. http://ivr.tmcnet.com/topics/ivr/articles/330895-vodafone-handygo-jo-forces-bring-ivr-service-rural.htm http://ivr.tmcnet.com/topics/ivr/articles/330895-vodafone-handygo-jo-forces-bring-ivr-service-rural.htm Mon, 18 Mar 2013 14:59:17 GMT In some exciting IVR news this week, Vodafone, an England-based, multinational telecommunications company, today revealed that it is launching a new IVR-based service called Behtar Zindagi in rural India. http://ivr.tmcnet.com/topics/ivr/articles/330769-tmcnet-ivr-week-review.htm http://ivr.tmcnet.com/topics/ivr/articles/330769-tmcnet-ivr-week-review.htm Sat, 16 Mar 2013 07:00:00 GMT This week, the Fuel Card Group, one of today's largest independent fuel card agents, joined Liquid Voice to deploy the company's IVR system to communicate with its new mileage collection application, back-end databases and existing Mitel-based PABX, TMCnet reported. This new deployment ensures secure authentication, as well as captures driver, mileage and vehicle data, which it easily and directly enters into the service through a registered mobile phone. http://ivr.tmcnet.com/topics/ivr/articles/330691-how-much-you-know-call-flows.htm http://ivr.tmcnet.com/topics/ivr/articles/330691-how-much-you-know-call-flows.htm Fri, 15 Mar 2013 13:45:15 GMT A call flow is one of the first steps, and among the most critical components of designing an IVR application. A call flow is a graphic and written representation of the various functionalities and options available in an IVR system. The call flow identifies features as well as prompts and menus that direct users towards a variety of options. http://ivr.tmcnet.com/topics/ivr/articles/330561-fuel-card-group-works-with-liquid-voice-deploy.htm http://ivr.tmcnet.com/topics/ivr/articles/330561-fuel-card-group-works-with-liquid-voice-deploy.htm Thu, 14 Mar 2013 15:25:06 GMT The Fuel Card Group, one of the largest independent fuel card agents, revealed this week that it has selected Liquid Voice to integrate Interactive Voice Response (IVR) into MileageCount, a mileage reporting system. http://ivr.tmcnet.com/topics/ivr/articles/330538-international-ivr-success.htm http://ivr.tmcnet.com/topics/ivr/articles/330538-international-ivr-success.htm Thu, 14 Mar 2013 14:29:10 GMT Interactive voice response (IVR) technology can be implemented for a wide variety of uses, from healthcare to automobiles and more; however, across the world, IVR has been quite heavily relied on for political purposes - namely, elections. Now, Kenya Voices reported yesterday that Al Jazeera English, an international news channel, will be integrating IVR technology to cover upcoming elections. http://ivr.tmcnet.com/topics/ivr/articles/330321-startups-huge-right-now-especially-voice-recognition.htm http://ivr.tmcnet.com/topics/ivr/articles/330321-startups-huge-right-now-especially-voice-recognition.htm Wed, 13 Mar 2013 10:57:28 GMT Last week, it was revealed that Evernote would be among the first investors in iSpeech - a startup providing free text-to-speech (TTS) and speech recognition software - for its new publisher platform. This week, the big name in the industry is Google, and the startup is one that comes from the Department of Computer Science at the University of Toronto (U of T). http://ivr.tmcnet.com/topics/ivr/articles/329887-tmcnet-ivr-week-review.htm http://ivr.tmcnet.com/topics/ivr/articles/329887-tmcnet-ivr-week-review.htm Sat, 09 Mar 2013 07:00:00 GMT A lot has been going on in the interactive voice response (IVR) space. From new releases to the latest trends and insights, this is where you'll find all of the most interesting IVR-related news of the week! http://ivr.tmcnet.com/topics/ivr/articles/329840-nuance-brings-nina-virtual-assistant-the-desktop-web.htm http://ivr.tmcnet.com/topics/ivr/articles/329840-nuance-brings-nina-virtual-assistant-the-desktop-web.htm Fri, 08 Mar 2013 14:39:19 GMT When Nuance introduced Nina, its mobile virtual assistant, the company's intent was to help provide voice-based service apps for Android and iOS devices. While it has done that, growing popular among businesses such as banks, one must always know when it's time to grow, and Nina is growing indeed. http://ivr.tmcnet.com/topics/ivr/articles/329802-state-speech-to-speech-translation.htm http://ivr.tmcnet.com/topics/ivr/articles/329802-state-speech-to-speech-translation.htm Fri, 08 Mar 2013 11:42:40 GMT Until humanity learns to communicate through thought alone, the language barrier will always be there. Fortunately, we have ways around it, due in part to speech-to-speech translation technology. http://ivr.tmcnet.com/topics/ivr/articles/329797-evernote-invests-ispeech-publishing-platform-right-before-huge.htm http://ivr.tmcnet.com/topics/ivr/articles/329797-evernote-invests-ispeech-publishing-platform-right-before-huge.htm Fri, 08 Mar 2013 11:29:16 GMT iSpeech is a startup providing free text-to-speech (TTS) and speech recognition software, enabling users to convert text to natural sounding voice recognition online. In recent news, the company launched its all-new publisher platform last week, which boasts tools designed to help publishers quickly and cost-efficiently convert books and articles into audio. http://ivr.tmcnet.com/topics/ivr/articles/329040-message-artoo-message-star-wars-ivr.htm http://ivr.tmcnet.com/topics/ivr/articles/329040-message-artoo-message-star-wars-ivr.htm Mon, 04 Mar 2013 09:56:36 GMT The "Star Wars" series is often regarded as a pastiche of real-world lessons all slapped together under the guise of a science fiction film. the power of friendship, the fallibility of evil, the redeeming power of love and so on; however, many have not considered how that saga that takes place far, far away and long, long ago manages to relate - and relate surprisingly well - to interactive voice response (IVR) systems. http://ivr.tmcnet.com/topics/ivr/articles/328968-tmcnet-ivr-week-review.htm http://ivr.tmcnet.com/topics/ivr/articles/328968-tmcnet-ivr-week-review.htm Sat, 02 Mar 2013 07:00:00 GMT A lot has been going on in the interactive voice response (IVR) space. From new releases to the latest trends and insights, this is where you'll find all of the most interesting IVR-related news of the week!