TMCnet.com RSS Service - Call Center Software http://call-center-software.tmcnet.com http://call-center-software.tmcnet.com http://www.tmcnet.com/tmcnet/tmcimg/tmcnet3.gif http://call-center-software.tmcnet.com/topics/call-center-software/articles/338583-logfire-discuss-utilizing-cloud-increase-operational-efficiency.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/338583-logfire-discuss-utilizing-cloud-increase-operational-efficiency.htm Fri, 17 May 2013 12:58:55 GMT At the conference, LogFire executives will be present to explain to attendees about the ways which consumer goods manufacturers, wholesalers, retailers, ecommerce companies and logistics service providers (3PLs/4PLs) are leveraging its own solutions and the cloud to increase operational efficiency and maximize supply chain performance. http://call-center-software.tmcnet.com/topics/call-center-software/articles/338582-xactly-objectives-offers-inspirational-power-compensation-employees.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/338582-xactly-objectives-offers-inspirational-power-compensation-employees.htm Fri, 17 May 2013 12:55:13 GMT Xactly recently introduced Xactly Objectives to offer the inspirational power of incentives to employees. Customers can now align the performance of any employee with organizational objectives in a simplified manner using Xactly Objectives. The latest offering also connects and allows employees to accomplish their performance with full potential. http://call-center-software.tmcnet.com/topics/call-center-software/articles/338541-insideview-introduces-insideview-marketing-improved-sales-results.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/338541-insideview-introduces-insideview-marketing-improved-sales-results.htm Fri, 17 May 2013 10:39:43 GMT InsideView has further extended its InsideView CRM Intelligence Platform with the introduction of InsideView for Marketing. A minimum of 11,000 organizations are using InsideView for realizing improved sales results. Customer relationships will be further strengthened right from the initial marketing contact through the sales process and into the account administration and development phases with the launch of InsideView for Marketing. http://call-center-software.tmcnet.com/topics/call-center-software/articles/338474-usefultoolscom-announces-platform-automotive-dealers-business-development-center.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/338474-usefultoolscom-announces-platform-automotive-dealers-business-development-center.htm Thu, 16 May 2013 16:59:37 GMT UsefulTools, a Miami-based start-up, has announced the launch of its innovative "on-demand" call answering service that provides a scalable capacity and adaptive real-time scripting. Along with this announcement, UsefulTools has signed up its Strategic Partner Program with two participants. This program is created to unite UsefulTools and companies with a strong need for on-demand call agents. http://call-center-software.tmcnet.com/topics/call-center-software/articles/338355-icims-releases-enhanced-version-onboard-product.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/338355-icims-releases-enhanced-version-onboard-product.htm Thu, 16 May 2013 11:21:46 GMT Research shows that having the right onboarding process in place can double new hire retention and engagement. Understanding this, iCIMS, Inc., a premier provider of innovative Software-as-a-Service talent acquisition solutions recently introduced a new and improved version of its Onboard solution. http://call-center-software.tmcnet.com/topics/call-center-software/articles/338346-callcopy-launches-insight-performance-management-software.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/338346-callcopy-launches-insight-performance-management-software.htm Thu, 16 May 2013 10:41:56 GMT CallCopy, a provider of innovative contact center workforce optimization solutions, recently announced the release of its Insight performance management software. The solution provides a unified view of all contact center customer interaction activity based on key performance metrics, so that staff at all levels have clear views of performance and can identify issues and respond appropriately, maintaining clear accountability. http://call-center-software.tmcnet.com/topics/call-center-software/articles/338277-need-cloud-contact-center-guidance-look-five9s-new.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/338277-need-cloud-contact-center-guidance-look-five9s-new.htm Wed, 15 May 2013 17:28:58 GMT Are you interested in the call center on demand concept but don't know what's involved in making the transition to the cloud? Are you seeking guidance for your hosted contact center but don't want to sift through sales-based materials? Considering call center software, but don't know how to compare one patform to the other? Foretunately, Five9 just launched a new blog, and you're likely to find the answers you need by clicking through. http://call-center-software.tmcnet.com/topics/call-center-software/articles/338025-franchise-solutions-ranked-as-one-the-top-lead.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/338025-franchise-solutions-ranked-as-one-the-top-lead.htm Tue, 14 May 2013 10:56:23 GMT Franchise Solutions, one of the most established franchise portals, which is estimated to source thousands of sales inquiries a month helping hundreds of franchise systems, has been ranked as one of the top franchise portals for 2013 by Franchise Benchmark's Industry Insight report for May. http://call-center-software.tmcnet.com/topics/call-center-software/articles/337998-g2-crowd-debut-grids-crm-marketing-automation.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/337998-g2-crowd-debut-grids-crm-marketing-automation.htm Tue, 14 May 2013 10:01:21 GMT G2 Crowd, a site for business software reviews, is planning to release the Grids for CRM and Marketing Automation that can act as extremely useful resources for CRM and Marketing Automation systems users. http://call-center-software.tmcnet.com/topics/call-center-software/articles/337983-po-ferries-upgrades-version-7-the-enghouse-interactive.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/337983-po-ferries-upgrades-version-7-the-enghouse-interactive.htm Tue, 14 May 2013 09:25:44 GMT To achieve higher levels of operational efficiency and to provide enhanced service to their customers, P&O Ferries has upgraded to the latest version, version 7, of the Enghouse Interactive Workforce Management solution where it has been using the Enghouse Interactive Workforce Management solution in its Contact Centre since 2006. http://call-center-software.tmcnet.com/topics/call-center-software/articles/337962-promero-debuts-aspect-solution.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/337962-promero-debuts-aspect-solution.htm Tue, 14 May 2013 08:36:12 GMT Although social media has made their jobs easier, understanding and scouting the endless torrent of social media postings can sometimes more difficult than hands-on investigation. To help users sift through the maze of social media postings and organizing them in a useful manner Promero has created a new solution, Aspect Social. http://call-center-software.tmcnet.com/topics/call-center-software/articles/337904-arteria-technologies-named-among-cool-vendors-gartner.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/337904-arteria-technologies-named-among-cool-vendors-gartner.htm Mon, 13 May 2013 16:59:03 GMT Arteria Technologies, a provider of Mobility and Portal solutions on SAP technology and a part of All World Network @ Harvard Business School, recently announced that that Gartner has included the company among 'Cool Vendors.' In its new report, "Cool Vendors in the SAP Eco System, 2013," Gartner has recognized the company for its innovative solutions that tackle recurring SAP customer challenges and help customers to maximize their SAP ROI. http://call-center-software.tmcnet.com/topics/call-center-software/articles/337877-appcara-impex-technologies-ink-partnership-agreement.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/337877-appcara-impex-technologies-ink-partnership-agreement.htm Mon, 13 May 2013 15:25:50 GMT Provider of cloud application platforms Appcara has signed an agreement with IMPEX Technologies to offer its flagship AppStack cloud application management platform and new AppStack-based turnkey appliance solutions to the U.S. market. Southern California-based IMPEX Technologies is an integrator and provider of enterprise IT products and solutions. http://call-center-software.tmcnet.com/topics/call-center-software/articles/337860-servant-systems-adds-new-modules-molly-maid-franchise.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/337860-servant-systems-adds-new-modules-molly-maid-franchise.htm Mon, 13 May 2013 14:23:57 GMT Franchise software developer Servant Systems has implemented an upgraded version of Molly Maid Customer Care System (CCS). The original version of the software was developed by the company back in 1992 for Molly Maid, a well-known home cleaning franchise. http://call-center-software.tmcnet.com/topics/call-center-software/articles/337856-jacada-extends-service-agreement-with-telefonica-uk.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/337856-jacada-extends-service-agreement-with-telefonica-uk.htm Mon, 13 May 2013 14:16:50 GMT Jacada, Inc., a provider of customer service technology designed to simplify the interaction between businesses and their customers, recently announced that Telefonica UK has extended the service agreement for Jacada's unified desktop, agent scripting and process optimization solutions. http://call-center-software.tmcnet.com/topics/call-center-services/articles/337839-american-support-five9-discuss-benefits-a-cloud-contact.htm http://call-center-software.tmcnet.com/topics/call-center-services/articles/337839-american-support-five9-discuss-benefits-a-cloud-contact.htm Mon, 13 May 2013 13:34:34 GMT More and more contact centers are making the switch from legacy call center software and equipment to hosted solutions that are provided and maintained over the cloud. Call center Software-as-a-Service offerings reduce infrastructure maintenance costs, allow for flexible agent staffing and are quick to deploy. http://call-center-software.tmcnet.com/topics/call-center-software/articles/337793-insideview-announces-expansion-crm-intelligence-platform.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/337793-insideview-announces-expansion-crm-intelligence-platform.htm Mon, 13 May 2013 10:04:36 GMT InsideView, a provider of CRM Intelligence, recently announced the release of InsideView for Marketing, the latest offering on the InsideView CRM Intelligence Platform. InsideView for Marketing, combined with savvy marketing automation programs, allows users to more accurately target with more relevant content to grow pipeline. http://call-center-software.tmcnet.com/topics/call-center-software/articles/337761-veeva-la-touchscreen-crm-optimized-windows-8.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/337761-veeva-la-touchscreen-crm-optimized-windows-8.htm Mon, 13 May 2013 08:30:38 GMT Microsoft was late to the game with a touchscreen-based operating system, and because of that there is some catching up to do on behalf of solution providers. The Windows 8 operating system is versatile, able to run on phones, tablets, tablet PCs and good old fashioned desktops, but when it comes to most of the new tech, specifically mobile kinds, developers have already been providing for an Android and iOS for years. http://call-center-software.tmcnet.com/topics/call-center-software/articles/337708-tmcnet-call-center-software-week-review.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/337708-tmcnet-call-center-software-week-review.htm Sat, 11 May 2013 07:00:00 GMT The call center software community saw very interesting industry developments this week, with CCS announcing plans to work with Aspect to approach debt recovery from a customer service perspective, General Dynamics enhancing its relationship with DHHS, Promero offering Oracle Contact Center Anywhere and Empereon-Constar expanding its call center infrastructure. http://call-center-software.tmcnet.com/topics/call-center-software/articles/337648-varian-deploys-new-helpdesk-tool-based-axeda-machine.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/337648-varian-deploys-new-helpdesk-tool-based-axeda-machine.htm Fri, 10 May 2013 12:59:45 GMT To enable their helpdesk associates to remotely audit devices and application as well as to have direct access hospital workstations for quickly diagnosing fixing the problems, Varian Medical Systems, a manufacturer of medical devices and software for diagnosing cancer and other medical conditions, has provisioned a new helpdesk customer service tool, SmartConnect Bridge. This tool has been deployed by using Axeda Machine Cloud technology.