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Telarus Lands inContact Distribution Deal

Tue, 21 May 2013 23:38:43 GMT

...time carrier quotes, today announced that it has entered into a new agreement with inContact (Nasdaq: SAAS), the leading cloud contact center solution provider. The new agreement expands the relationship between Telarus and inContact to reflect the changes and growth that ...

Alorica Recognized for 2013 Top 50 Teleservices Agencies Ranking by CUSTOMER Magazine

Tue, 21 May 2013 18:31:03 GMT

...information, please visit www.alorica.com . About CUSTOMER Magazine Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE ...

Aspect Software Fortifies Front and Back Office Suite With Introduction of Real-Time Work Management

Tue, 21 May 2013 17:26:44 GMT

...are realizing very significant savings, ranging from 20 percent to 40 percent according to Donna Fluss, DMG Consulting president and contact center/back office industry analyst. The addition of Aspect's Back Office Optimizer will amplify these improvements with real-time ...

inContact Q1 net loss decreases

Tue, 21 May 2013 17:08:54 GMT

...May 21, 2013] inContact Q1 net loss decreases May 21, 2013 (Datamonitor via COMTEX) -- inContact, Inc, a provider of cloud contact center software and contact center agent optimization tools, has reported that net loss and comprehensive loss for the first quarter ...

BRIEF: Genesys acquires Burlington-based SoundBite for $100M [Boston Herald]

Tue, 21 May 2013 16:08:55 GMT

...450 new end-customers to Genesys' existing base of 800 cloud customers. Genesys is a provider of customer engagement and contact center solutions. "Cloud solutions that quickly solve business challenges are in high demand, and offering these solutions is core to ...

SMART's Telephone Communication Is Rolling Along Smoothly Thanks to Toshiba's IPedge Business Telephone Systems

Tue, 21 May 2013 15:09:17 GMT

...whom use the Connector Service and need to call to reserve rides; -- Setting up a Call Back feature for the contact center to help avoid long wait times for callers while ensuring their needs are met; -- Creating a feature-rich contact ...

SMART's Telephone Communication Is Rolling Along Smoothly Thanks to Toshiba's IPedge Business Telephone Systems

Tue, 21 May 2013 15:00:18 GMT

...whom use the Connector Service and need to call to reserve rides; Setting up a Call Back feature for the contact center to help avoid long wait times for callers while ensuring their needs are met; Creating a feature-rich contact ...

NACR to Exhibit and Present at IAUG CONVERGE2013

Tue, 21 May 2013 14:09:21 GMT

...John F. Lyons, President and CEO of NACR. "For 2013, we are excited to talk about our continued leadership in contact centers - integrating solutions such as the new Avaya Elite Multichannel feature package, which enables customers to deploy sophisticated interaction management ...

Leading Transportation Manufacturer Selects inContact to Support Named Customer Accounts through Virtual Contact Center

Tue, 21 May 2013 13:09:36 GMT

...Leading Transportation Manufacturer Selects inContact to Support Named Customer Accounts through Virtual Contact Center TMCNet: Leading Transportation Manufacturer Selects inContact to Support Named Customer Accounts through Virtual Contact Center [May 21, 2013] Leading ...

D2 Technologies to Discuss Growth of RCS Deployments During RCS Summit at CTIA 2013

Tue, 21 May 2013 13:09:30 GMT

...BARBARA, CA, May 21, 2013 (Marketwired via COMTEX) -- (RCS Summit at CTIA 2013) -- D2 Technologies, the market leader in embedded IP communications software platforms, today announced that chief operating officer Doug Makishima will participate in a panel presentation offered at the ...

One Horizon Group Announces First Quarter 2013 Financial Results

Tue, 21 May 2013 13:09:24 GMT

...Company readied for marketing a high-end Microsoft Lync platform as part of the Company's enterprise initiative. This rich IP communications solution extends the Horizon Mobile app with its bandwidth savings and effectively integrates mobile capabilities into users' IT channel ...

Coveo Named 2013 CRM Excellence Award Winner by TMC's CUSTOMER Magazine

Tue, 21 May 2013 13:09:20 GMT

...recipient of a 2013 CRM Excellence Award, presented by CUSTOMER magazine. CUSTOMER has been the premier publication in the CRM, contact center and teleservices industries since 1982. -- Coveo is being recognized by CUSTOMER magazine for its transformational enterprise search solution, Coveo ...

MegaPath SIP Trunking Solution Rated "Avaya Compliant"

Tue, 21 May 2013 13:09:20 GMT

...their existing PBX investments." About Avaya Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya ...

Avaya Contact Center Customers Outpace the Industry Average According to Analyst Study

Tue, 21 May 2013 13:09:16 GMT

...Avaya Contact Center Customers Outpace the Industry Average According to Analyst Study TMCNet: Avaya Contact Center Customers Outpace the Industry Average According ...

Lithium Named a Visionary in Gartner Magic Quadrant for CRM Customer Engagement Center in 2013

Tue, 21 May 2013 13:01:07 GMT

...which to engage the customer." The report states, "For the past twelve years, Gartner referred to CECs as customer service contact centers. As the need to engage customers and prospects on new channels such as social media has expanded, we have ...

The Clarabridge "Customer Experience Rocks" Road Show is Coming to Chicago

Tue, 21 May 2013 13:00:04 GMT

...include professionals responsible for or interested in customer experience activities within their organizations, including: -- Customer experience and consumer insight professionals -- Contact center and customer service team members -- Marketing and market researchers -- Product managers and developers -- Social media teams WHERE: Customer Experience ...

ShoreTel Enables Staffing Firms to Gain Competitive Advantage

Tue, 21 May 2013 12:39:32 GMT

...and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can ...

Insight Teams with 8x8 to Provide Cloud Communications Solutions

Tue, 21 May 2013 12:15:05 GMT

...cloud-based hosted PBX, unified communications (UC), video conferencing, online meeting & collaboration, call recording and Internet fax solution • 8x8 Virtual Contact Center - full-featured, easy to use hosted call center software solution • 8x8 Virtual Room - device agnostic multi-point cloud video ...

DATAMARK Invites Consumers to Take a Multi-Channel Customer Contact Survey

Tue, 21 May 2013 12:08:49 GMT

...results of the survey at the expo, where we'll be presenting our solutions and services for multi-channel customer contact centers." As an incentive to complete the survey, DATAMARK will enter survey participants into a random drawing to win a ...

ISRG, AHS, USMO, ISIS, MTL, ATVI Are Seasonally Ripe To Go Up In the Next Five Weeks

Tue, 21 May 2013 11:09:24 GMT

...mobile voice and data services through third party providers. Further, it offers software solutions, including critical unified communications solutions for contact centers, emergency management, mobile event notification, and Smartphone messaging; professional services, such as consulting and training; and maintenance services, as ...

BUYINS.NET: ISRG, AHS, USMO, ISIS, MTL, ATVI Are Seasonally Ripe To Go Up In the Next Five Weeks

Tue, 21 May 2013 10:54:26 GMT

Technology Lunch and Learn with Avaya and NEM Technology

Tue, 21 May 2013 09:39:00 GMT

...Lary Holland, President of NEM Technology. NEM Technology is an authorized business partner of Avaya with Design Specialists in Enterprise Contact Center and Unified Communications Portfolios, Solution Specialists in Radvision Scopia, as well as Implementation and Solution Specialists in Avaya's ...

EGHT, PETM, VVTV, SMTC Expected To Be Up After Next Earnings Releases

Tue, 21 May 2013 09:38:56 GMT

...NASDAQ:EGHT) - 8x8, Inc. develops and markets telecommunications services for Internet protocol (IP), telephony, and video applications. It also offers contact center, Web-based conferencing, and unified communications services, as well as cloud-based computing services. The company provides the 8x8 ...

BUYINS.NET: EGHT, PETM, VVTV, SMTC Expected To Be Up After Next Earnings Releases

Tue, 21 May 2013 09:26:14 GMT

ING Pensions sent annual statements for 2012

Tue, 21 May 2013 09:15:35 GMT

...any of our offices in the country. Further information on the procedure for granting annual statement can be obtained from the Contact Center customers of ING on free phone 0800 11 464 . [Editorial queries for this story should be sent to ...

iQor CEO Norm Merritt to Present at Big Data for Customer Management Summit

Mon, 20 May 2013 20:30:05 GMT

...Management Summit NEW YORK --(Business Wire)-- Norm Merritt, President and Chief Executive Officer of iQor ( News - Alert ) , will discuss how contact center leaders can use applied analytics to capture, decode, and act upon the customer's "genome" during a webinar at ...

LiveOps Named AlwaysOn OnDemand Top 100 Winner

Mon, 20 May 2013 20:14:04 GMT

...2013] LiveOps Named AlwaysOn OnDemand Top 100 Winner REDWOOD CITY, Calif. --(Business Wire)-- LiveOps, Inc ., the global leader in cloud contact center and customer service solutions, made the AlwaysOn OnDemand Top 100 Private Companies list for the third year in a ...

TMC and Support.com Announce Webinar: 'Reinvent Customer Experience with Technology Services'

Mon, 20 May 2013 19:50:49 GMT

...for communication providers, retailers, technology companies and others. Who Should Attend: • New business and product development executives. • Customer experience executives. • Contact center management executives. Register now for "Reinvent Customer Experience with Technology Services" presented live on Thursday, May 23, 2013, at ...

Amcom Software Receives Presidential Award for Exports

Mon, 20 May 2013 18:00:03 GMT

...critical communications solutions to the healthcare, business, government, education, and hospitality sectors, offering advanced software for secure texting in hospitals , contact center improvement , a rel="nofollow" href="http://cts.businesswire.com/ct/CT id=smartlink&url=http%3A%2F%2Fwww.amcomsoftware.com%2Fsolutions%2Fclinical_alerting_and_notification%2Femergency_notification&esheet=50636226 ...

NACR Once Again Named National Avaya Partner of the Year by Catalyst Telecom

Mon, 20 May 2013 14:09:28 GMT

...a trusted advisor to more than 40% of the Fortune 100 companies, helping them use technology to enhance the collaboration, contact center, and data communication experience. We serve as a single source for consulting, implementation, project management, training, maintenance, and managed ...

Avaya extends DevConnect Select Product Program into EU

Mon, 20 May 2013 14:08:53 GMT

...Environments; Komutel, a PC attendant console for Avaya Communication Server 1000; Symmetrics, a reporting and analysis suite for Avaya Aura Contact Center and Avaya Call Management System; vBrick IP video solutions that integrate with Avaya Unified Communication solutions; and xima, a ...

Spanlink Managed Services Offering Wins 2013 IP Contact Center Technology Pioneer Award from CUSTOMER Magazine

Mon, 20 May 2013 13:39:33 GMT

...Spanlink Managed Services Offering Wins 2013 IP Contact Center Technology Pioneer Award from CUSTOMER Magazine TMCNet: Spanlink Managed Services Offering Wins 2013 IP Contact Center Technology Pioneer Award ...

Avaya Joins the Open Visual Communications Consortium

Mon, 20 May 2013 13:09:38 GMT

...the Internal Revenue Code. About Avaya: Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya ...

One Horizon Group Launches White-Label VoIP Platform on Android

Mon, 20 May 2013 13:09:35 GMT

...of optimized mobile applications already leveraged by leading service providers globally. The Company's mobile Voice, Messaging and Advertising over IP communication software platform is based on its Horizon SmartPacket(TM) technology, which reduces bandwidth consumption and latency to offer higher ...

New Comverse Digital & Value Added Services Enable Service Providers to Seize Opportunities of the Digital World

Mon, 20 May 2013 12:38:57 GMT

...service innovation and smart monetization through a rich portfolio of BSS, Data Management and Monetization, Digital and Value Added Services, IP Communications and Professional Services. Comverse's extensive customer base spans more than 125 countries and covers over 450 communication service ...

Thinking Phone Networks Named a Top Hosted Unified Communications and IP Telephony Provider by Infonetics Research

Mon, 20 May 2013 12:15:06 GMT

...s ThinkingSuite software platform is a complete cloud communications solution with applications spanning IP voice, mobility, video, analytics, presence, messaging, contact center, and conferencing. With ThinkingSuite, enterprise businesses enjoy significant upfront capital and ongoing operational cost savings over legacy premises hardware ...

New Comverse Digital & Value Added Services Enable Service Providers to Seize Opportunities of the Digital World

Mon, 20 May 2013 12:08:53 GMT

GSMA and i3forum Introduce Deployment Initiative

Mon, 20 May 2013 05:39:57 GMT

...with the mobile industry to quickly deploy IPX interconnects to scale, delivering enhanced quality and reliability for existing and new IP communication services." An already standardised interconnection solution from GSMA and i3forum, called IPX, is to be used to provide a ...

GSMA and i3forum Introduce Deployment Initiative [Professional Services Close - Up]

Mon, 20 May 2013 05:28:04 GMT

TMC and IntelePeer Announce 'Top 10 Misconceptions About SIP in the Contact Center' Webinar

Fri, 17 May 2013 19:45:42 GMT

...TMC and IntelePeer Announce 'Top 10 Misconceptions About SIP in the Contact Center' Webinar TMCNet: TMC and IntelePeer Announce 'Top 10 Misconceptions About SIP in the Contact Center' Webinar [May 17, 2013 ...

Kohl's Selects Interactive Intelligence Cloud Communications Solution

Fri, 17 May 2013 14:00:03 GMT

...Solution INDIANAPOLIS --(Business Wire)-- Kohl's Department Stores has entered into a long-term, multi-year contract to migrate its contact center to the Interactive Intelligence Communications-as-a-Service ? solution. Kohl's has been a customer of Interactive Intelligence ( News ...

VXi Corporation Introduces VoxStar at CTIA WIRELESS 2013

Fri, 17 May 2013 13:00:10 GMT

...Since 1989, VXi Corporation has been at the forefront of providing best-in-class telecommunication and speech recognition solutions for contact centers, offices and mobile professionals. From the company's first noise-canceling microphone to its newest line of Unified Communications ...

HP unveils new HP CEaaS to help clients enhance customer interactions

Fri, 17 May 2013 09:09:14 GMT

...unveiled new HP Customer Engagement as a Service, or CEaaS, reportedly designed to enable organizations to break free from legacy contact center technology and bring new multichannel customer experience capabilities to customers. The new HP CEaaS combines HP's knowledge in ...

TMC's Customer Magazine Awards Alorica

Fri, 17 May 2013 04:40:07 GMT

...Customer magazine and online. Alorica is a provider of customer management outsourcing solutions. Customer magazine provides information to the call/contact center, CRM and teleservices industries. TMC is a media company. ((Comments on this story may be sent to newsdesk@closeupmedia.com ...

GSMA And i3forum Introduce Deployment Initiative

Fri, 17 May 2013 04:39:49 GMT

...with the mobile industry to quickly deploy IPX interconnects to scale, delivering enhanced quality and reliability for existing and new IP communication services." The company added an already standardised interconnection solution from GSMA and i3forum, called IPX, is to be used ...

Accenture and Blue Assistance to Provide Third Party Administration Services to the Italian Health Insurance Market [Health & Beauty Close - Up]

Fri, 17 May 2013 04:17:48 GMT

...health insurance assistance services business in Italy. According to the company, Accenture will manage a range of back office and contact center operations for Blue Assistance, including administrative processes such as policyholder account set-up and data entry for claims settlement ...

The CORE Institute Selects SmartPager

Thu, 16 May 2013 16:09:04 GMT

...types of smart phones. "We have seen a positive impact with the new platform" says Cassie Caliendo, Vice President of Contact Center with The CORE Institute. "The time taken to reach a provider has been reduced to seconds. The system automatically ...

WEALTHMAKERS.COM Issues Bullish Research Reports on ROIC, SMMF, SOFO, SONS, TRNS, TTNP

Thu, 16 May 2013 15:42:20 GMT

...the collection, monitoring, reporting, and notification of performance metrics. In addition, it provides professional consulting and services to support its IP communication solutions; and program management, network deployment design, softswitch and subscriber database design, network verification and audit, custom application and ...

Ansafone Contact Centers Selected as an Innovator Award Finalist by Interactive Intelligence

Thu, 16 May 2013 15:09:23 GMT

...Ansafone Contact Centers Selected as an Innovator Award Finalist by Interactive Intelligence TMCNet: Ansafone Contact Centers Selected as an Innovator Award Finalist ...

The CRMXchange Virtual Contact Center Conference to be Held June 17 - 20

Thu, 16 May 2013 15:09:18 GMT

...The CRMXchange Virtual Contact Center Conference to be Held June 17 - 20 TMCNet: The CRMXchange Virtual Contact Center Conference to be Held June 17 ...

COPC Inc. and Microsoft Corporation Establish the Buyers Forum

Thu, 16 May 2013 15:00:04 GMT

...Wire)-- COPC ( News - Alert ) Inc., a global consulting, training and certification company that helps organizations improve the performance of their contact centers, in partnership with Microsoft ( News - Alert ) Corporation, announces the Buyers Forum, a multi-industry group of senior executives from ...

Starwood Hotels & Resorts Announces New Customer Contact Center in Wichita, Kansas

Thu, 16 May 2013 14:00:08 GMT

...Starwood Hotels & Resorts Announces New Customer Contact Center in Wichita, Kansas TMCNet: Starwood Hotels & Resorts Announces New Customer Contact Center in Wichita, Kansas [May 16, 2013] Starwood ...

Optum Introduces New Business Process Outsourcing Services for Payers, In Partnership with HealthEdge

Thu, 16 May 2013 12:00:12 GMT

...health care business models. Optum's comprehensive core administration outsourcing services span group setup, enrollment, claims processing and payment, and contact center services. Services also include industry-leading software and analytic capabilities, systems integration expertise and scalable technology management support. "The ...

NCR and NACR Sign Master Services Agreement for Unified Communications Projects in North America

Thu, 16 May 2013 12:00:08 GMT

Promile INFO Service Now Available for Windows Phone

Thu, 16 May 2013 11:42:24 GMT

...treatment, and reintroduction back into society of those addicted to nonalcoholic drugs. Today, it operates eleven main facilities -- Field Programs, Contact Center, Specialized Health Services CADAS, Day Care, treatment communities Karlov and Nemcice, Post-treatment Rehabilitation Center with subsidised housing and ...

New Prescription Fulfillment Service Selects inContact To Rapidly Build Contact Center Operations

Thu, 16 May 2013 11:09:01 GMT

...New Prescription Fulfillment Service Selects inContact To Rapidly Build Contact Center Operations TMCNet: New Prescription Fulfillment Service Selects inContact To Rapidly Build Contact Center Operations [May 16, 2013] New Prescription ...

Interactive Intelligence Tapped as One of Indiana's Best Places to Work

Thu, 16 May 2013 04:40:04 GMT

...June issue of the Indiana Chamber's BizVoice magazine, accessible online. Interactive Intelligence Group Inc. is a global provider of contact center automation, unified communications, and business process automation software and services. More Information: www.inin.com www.bizvoicemagazine.com ((Comments ...

inContact CFO Greg Ayers to Present at the B. Riley & Co. 14th Annual Investor Conference

Wed, 15 May 2013 22:38:58 GMT

...Conference SALT LAKE CITY, May 15, 2013 /PRNewswire via COMTEX/ -- inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that inContact CFO Greg Ayers will present at the B ...

SafeData by IntraNext Systems receives PCI certification

Wed, 15 May 2013 22:38:51 GMT

...large piece of PCI compliance and is an invaluable tool to our operations." About IntraNext: Since 1996 IntraNext has provided contact centers with advanced security and workflow solutions and capabilities to raise performance and reduce cost. With more than 30,000 ...

Genesys Launches New Proactive Engagement Solution for E-commerce and Web Customer Service

Wed, 15 May 2013 22:13:01 GMT

...commerce and Web Customer Service BOCA RATON, Fla. --(Business Wire)-- Genesys ( News - Alert ) , a leading provider of customer service and contact center solutions, today at G-Force Boca Raton announced the launch of Genesys Proactive Engagement, a powerful new offering that ...

Brazil : HSBC Bank Brazil expands DIGIPASS for Mobile deployment [TendersInfo (India)]

Wed, 15 May 2013 20:54:17 GMT

...enhancement, HSBC Brazil is the first and only financial institution worldwide to fully integrate access to internet banking, mobile services, contact center, ATMs and e-commerce. By further integrating DIGIPASS for Mobile, HSBC offers its customers a secure and convenient way ...

INTERMETRO COMMUNICATIONS, INC. - 10-Q - Management's Discussion and Analysis of Financial Condition and Results of Operations

Wed, 15 May 2013 20:47:09 GMT

...efficient than the circuit-based technologies predominantly used in existing long distance networks and is easier to integrate with enhanced IP communications services such as web-enabled phone call dialing, unified messaging and video conferencing services. We focus on providing the ...

PFSWEB INC - 10-Q - Management's Discussion and Analysis of Financial Condition and Results of Operations

Wed, 15 May 2013 20:14:18 GMT

...of shipped revenue basis or a per-transaction basis, such as a per-labor hour basis for web-enabled customer contact center services and a per-item basis for fulfillment services. Additional fees are billed for other services. We price our ...

Infonetics Ranks XO Communications as Leading Business VoIP Provider

Wed, 15 May 2013 19:11:52 GMT

...Trunking Revolution Customer Testimonial: Gander Mountain Deploys XO Enterprise SIPAbout XO CommunicationsXO Communications is a leading nationwide provider of advanced IP communications, managed network and hosted IT services for business, large enterprise and wholesale customers. These customers include more than half ...

Microlog Announces Acquisition of NutraBev Holdings International, Inc. and Plan to Spin Out Software Business

Wed, 15 May 2013 18:00:06 GMT

...through distribution. About Microlog: Microlog Corporation designs, implements and services patented software applications that enhance the productivity of the customer contact center experience, as well as providing consultation on a variety of system integration options. The company's services encompass the ...

Telax Hosts a TMCnet Cloud Contact Center Webinar

Wed, 15 May 2013 14:39:01 GMT

...Telax Hosts a TMCnet Cloud Contact Center Webinar TMCNet: Telax Hosts a TMCnet Cloud Contact Center Webinar [May 15, 2013] Telax Hosts a TMCnet Cloud Contact ...

CallCopy Introduces Insight Performance Management Application

Wed, 15 May 2013 13:09:50 GMT

...Management Application [May 15, 2013] CallCopy Introduces Insight Performance Management Application COLUMBUS, Ohio, May 15, 2013 /PRNewswire via COMTEX/ -- Many contact centers are forced to rely on performance measures from a variety of sources that, when analyzed disparately, provide unreliable and ...

InteropNet 2013: Unbreakable! Avaya Fabric Connect Delivers on All Fronts

Wed, 15 May 2013 13:09:23 GMT

...network fabric, IP multicast About Avaya: Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya ...

Allied Irish Bank Branches out with Moxie Software

Wed, 15 May 2013 12:31:03 GMT

...channels. Customer Benefits: With banking customer service increasingly moving from the physical branch premises to a mix of channels including contact centers and web self-service, AIB turned to Moxie Software to transform its customer engagement strategy and provide a consistent ...

Accenture and Blue Assistance Sign Multi-Year Agreements to Provide Third Party Administration Services to the Italian Health Insurance Market

Wed, 15 May 2013 12:18:50 GMT

...support and expand its health insurance assistance services business in Italy. Accenture will manage a range of back office and contact center operations for Blue Assistance, including administrative processes such as policyholder account set-up and data entry for claims settlement ...

Loyalty 360, Angel Present Boosting Loyalty and Bottom Line Results by Putting Customers First

Tue, 14 May 2013 21:09:01 GMT

...Angel Angel is a leading provider of cloud-based Customer Experience Management (CEM) solutions for Interactive Voice Response (IVR) and Contact Centers. These solutions enable enterprises of all sizes to quickly deploy voice, SMS, chat, mobile, and Business Intelligence (BI) applications ...

Alorica Granted a CUSTOMER 2013 MVP Quality Award

Tue, 14 May 2013 19:00:03 GMT

...www.alorica.com . About CUSTOMER: Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the ...

TMC and Enkata Announce 'Five Key Requirements to Eliminate Repeat Calls' Webinar

Tue, 14 May 2013 17:47:28 GMT

...of teleservices employees and customers everywhere, the problem of repeat calls still persists despite best efforts of many in the contact center industry. This webcast , which should be attended by managers, directors and VPs of contact center operations in enterprise sized ...

SECU Assists FBLA/DECA and Hosts "The Reality of Money" Workshop

Tue, 14 May 2013 17:00:08 GMT

...for 75 years. With 1.8 million members, SECU provides services through 248 branch offices, 1,100 ATMs, 24/7 Contact Centers and a website, www.ncsecu.org . [ Back To TMCnet.com's Homepage ] description: SECU Assists FBLA/DECA and Hosts ...

Epicor Magento Partnership Adds eCommerce to Product Lineup, Integrated Offering Supports Rich Omni-Channel Retailing

Tue, 14 May 2013 15:00:08 GMT

...Store POS), mobile devices, call center, kiosk and social media to improve engagement through personalized sales, targeted promotions, recommendation engines, contact centers and much more. This unified commerce platform will allow retailers to enhance commerce experiences with capabilities like "shop-online ...

GSMA And i3forum Launch Deployment Initiative That Will Lead To IP-Based Interconnect Between All Operators

Tue, 14 May 2013 14:39:12 GMT

Envision Announces Desktop Data Capture, Which Provides a 360-Degree View of Back-Office and Front-Line Agent Activity

Tue, 14 May 2013 14:09:32 GMT

...it has expanded its offerings to include fully-integrated desktop data capture, which collects agent activity and onscreen keystrokes, providing contact centers with a complete picture of customer interactions. The Envision desktop data capture allows contact centers to improve agent effectiveness ...

NACR Western Region Wins Three "Accelerate Avaya" Awards

Tue, 14 May 2013 14:09:27 GMT

ShoreTel Addresses Business Challenges for Enterprise Users and Administrators

Tue, 14 May 2013 13:09:37 GMT

...and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can ...

inContact Management to Participate at the Following Investor Conferences

Tue, 14 May 2013 13:09:33 GMT

...Conferences SALT LAKE CITY, May 14, 2013 /PRNewswire via COMTEX/ -- inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that inContact management will present at the following investor conferences ...

CUSTOMER Magazine Announces Winners of the 2013 IP Contact Center Technology Pioneer Award

Tue, 14 May 2013 12:48:00 GMT

...CUSTOMER Magazine Announces Winners of the 2013 IP Contact Center Technology Pioneer Award TMCNet: CUSTOMER Magazine Announces Winners of the 2013 IP Contact Center Technology Pioneer Award [May 14 ...

Sonus Enhances Session Border Controller Portfolio, Extends Technology Leadership

Tue, 14 May 2013 12:38:54 GMT

...1 software delivers nearly 100 feature enhancements across the entire SBC 5000 Series, including: • Comprehensive media interworking; call recording for contact center, regulatory compliance, and security applications; expanded transcoding support for G722.1 for Polycom high definition voice; and DTMF and ...

Ixia Helps Contact Centers Improve Customer Service With Increased Network Reliability

Tue, 14 May 2013 12:30:24 GMT

...Ixia Helps Contact Centers Improve Customer Service With Increased Network Reliability TMCNet: Ixia Helps Contact Centers Improve Customer Service With Increased Network Reliability ...

Marathon Patent Group's Wholly Owned Subsidiary, Relay IP, Inc., Files Patent Infringement Lawsuit Against Securities Industry Automation Corporation

Tue, 14 May 2013 12:09:51 GMT

...of new information, future events or otherwise, except as required by law. Marathon Patent Group Investor Relations 678-570-6791 IP Communications Brody Berman Associates 212-683-8125 SOURCE: Marathon Patent Group [ Back To TMCnet.com's Homepage ] description: Marathon Patent ...

Convergent Announces New Chief Operating Officer, Greg Rassier

Tue, 14 May 2013 12:00:19 GMT

...the next few years. Rassier brings over 20 years of experience in healthcare revenue cycle executive management and consumer / patient contact center operations. Prior to joining Convergent, Rassier operated his own consulting practice delivering full revenue cycle consulting services for healthcare ...

AMSF, RGC, MRH, EONC, STV, PJL Are Seasonally Ripe To Go Down In the Next Five Weeks

Tue, 14 May 2013 11:09:17 GMT

...robust IP-PBX system, which supports various IP and digital desktop devices and applications. The company also provides eQueue multimedia contact center solution, a solution that offers integrated ACD, skills based routing, interactive voice response, voice recording, e-mail, and Web ...

CSII, IPAS, SONS, RDIB, ALJ, LQDT Are Seasonally Ripe To Go Up In the Next Five Weeks

Tue, 14 May 2013 11:09:16 GMT

Blinds.com Featured on National Call Center Site Tour 2013

Tue, 14 May 2013 11:09:12 GMT

...com ( http://www.Blinds.com), the world's largest online custom window covering store, is opening its doors to welcome contact center executives for the Call Center Site Tour on May 31, 2013. The Houston-based e-commerce company, known for ...

BUYINS.NET: CSII, IPAS, SONS, RDIB, ALJ, LQDT Are Seasonally Ripe To Go Up In the Next Five Weeks

Tue, 14 May 2013 10:51:28 GMT

BUYINS.NET: AMSF, RGC, MRH, EONC, STV, PJL Are Seasonally Ripe To Go Down In the Next Five Weeks

Tue, 14 May 2013 10:51:27 GMT

Accenture to Provide Back Office and IT Services to Blue Assistance Under Multi-Year Agreement

Tue, 14 May 2013 10:40:25 GMT

Accenture and Blue Assistance Sign Multi-Year Agreements to Provide Third Party Administration Services to the Italian Health Insurance Market

Tue, 14 May 2013 10:30:05 GMT

OnviSource OnviCenter Solution Now Available through Avaya DevConnect Select Product Program

Tue, 14 May 2013 09:38:45 GMT

...10052013 - Plano, TX - Today OnviSource, Inc., a leading provider of solutions in customer interaction process automation and workforce optimization for contact centers, enterprises and government agencies, announced that its portfolio of fully-integrated business analytics, customer interaction process automation and workforce ...

GTM Teleshopping boosts agent productivity with the help of AMEYO

Tue, 14 May 2013 08:43:24 GMT

...operational costs, flexibility, consistent user experience and a demonstrable ROI. About Drishti: Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing ...

AMEYO facilitates business operations for Surevin

Tue, 14 May 2013 08:43:24 GMT

SIP Forum's Fax Over IP Task Group Achieves Milestone with the Publication of IETF RFC 6913

Tue, 14 May 2013 08:39:24 GMT

...design recommendation to the IETF and the technical community at large. About the SIP Forum The SIP Forum is an IP communications industry association that engages in numerous activities that promote and advance SIP-based technology, such as the development of ...

Empirix Unveils Roaming and Inter-carrier Assurance Analytics

Tue, 14 May 2013 07:00:09 GMT

...visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators, contact centers and businesses master complexities and optimize business processes to reduce operational costs, maximize customer retention and grow top-line ...

Intelliverse and Cincom Systems Partner to Offer Cloud-Based, Multi-Channel Contact Center Solution

Tue, 14 May 2013 05:09:46 GMT

...Intelliverse and Cincom Systems Partner to Offer Cloud-Based, Multi-Channel Contact Center Solution TMCNet: Intelliverse and Cincom Systems Partner to Offer Cloud-Based, Multi-Channel Contact Center Solution [May 14, 2013 ...

Interactive Intelligence Plans Financial Analyst and Investor Day

Tue, 14 May 2013 05:09:43 GMT

...also be archived on the company's website for future access. Interactive Intelligence Group Inc. is a global provider of contact center, unified communications, and business process automation software and services. More Information: http://www.inin.com ((Comments on this story ...

Envision Click2Coach Version 11.0 Delivers Enhanced User Experience and Multi-Dimensional Analytics

Tue, 14 May 2013 00:03:11 GMT

...and adds multi-dimensional analytics that break down agent performance into a comprehensive Net Performance Score. The new version provides contact centers with significant new functionality for supervisors, training managers and agents: • Net Performance Score is the result of multidimensional analytics ...