TMCnet.com RSS Service - Social CRM & Mobile Care http://www.tmcnet.com/ http://www.tmcnet.com/ http://www.tmcnet.com/tmcnet/tmcimg/tmcnet3.gif http://www.tmcnet.com/channels/social-crm-mobile-care/articles/325082-sutisofts-new-web-based-solution-helps-customers-manage.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/325082-sutisofts-new-web-based-solution-helps-customers-manage.htm Wed, 30 Jan 2013 18:58:55 GMT SutiSoft Inc., a provider of enterprise application software products, recently introduced its new web-based solution, called the SutiTravel Mobile. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/325054-icmis-research-report-highlights-need-well-defined-mobile.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/325054-icmis-research-report-highlights-need-well-defined-mobile.htm Wed, 30 Jan 2013 16:42:43 GMT The relentless increase in smartphone adoption has signaled the beginning of an era that will be dominated by the mobile Internet and this underscores the need for a well defined mobile strategy, which has customer service as its priority. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/324701-nextprinciples-insight-to-action-product-brings-integration-social.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/324701-nextprinciples-insight-to-action-product-brings-integration-social.htm Tue, 29 Jan 2013 08:35:06 GMT Customer relationship management (CRM) systems are a powerful tool in general, especially when it comes to keeping a business operating. Allowing companies to better manage its contacts with customers is never an unwelcome development, but NextPrinciples announced just a few days ago it has something impressive to show in terms of CRM: Insight-to-Action. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/324338-how-inappcare-enables-social-crm-mobile-care.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/324338-how-inappcare-enables-social-crm-mobile-care.htm Thu, 24 Jan 2013 17:12:58 GMT Customer care initiatives must incorporate social CRM and mobile care to allow for interactions on the go, while still delivering the optimal experience for the user. With the right solution in place, the organization can experience the best of both worlds - great customer service and valuable data capture. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/324290-salesboomcom-unveils-new-social-crm-platform-improve-customer.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/324290-salesboomcom-unveils-new-social-crm-platform-improve-customer.htm Thu, 24 Jan 2013 15:00:39 GMT Cloud-based customer relationship management (CRM) provider Salesboom.com has unveiled a new Social CRM platform designed to change the way companies interact and perceive their relationships with customers, partners and employees. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/323352-mobile-callback-apps-allow-smartphone-customers-schedule-callbacks.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/323352-mobile-callback-apps-allow-smartphone-customers-schedule-callbacks.htm Thu, 17 Jan 2013 12:16:41 GMT 2013 is expected to be the year of two important technology trends: continuing the development of both social CRM, or the integration of social media and customer relationship management, and mobile CRM, or servicing customers on an ever-increasing array of mobile apps. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/322851-so-can-access-organizations-social-media-data-now.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/322851-so-can-access-organizations-social-media-data-now.htm Tue, 15 Jan 2013 08:50:36 GMT Businesses place significant reliance on social media to support sales, marketing and customer support goals. An organization's social channels allow it to reach customers instantly, understand customer needs, gauge brand sentiment, see how it compares competitively and much more. Many business professionals are gaining greater access to their company's social data, but are not quite sure what to do with it. If you are among them, implementing social CRM processes can help you organize, analyze and act upon social data to achieve revenue-generating benefits. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/322197-aspect-partnership-with-lithium-unveils-cloud-based-social.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/322197-aspect-partnership-with-lithium-unveils-cloud-based-social.htm Wed, 09 Jan 2013 16:12:16 GMT Aspect Software has unveiled Aspect Social, a cloud-based offering that aligns social networking interactions the organizations have with their overall customer contact operations. The company has partnered with Lithium Technologies to deliver an innovative new social care solution. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/321752-actual-usefulness-social-crm.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/321752-actual-usefulness-social-crm.htm Mon, 07 Jan 2013 10:58:10 GMT Social customer relations management (CRM) is hot, and everybody knows it. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/321430-scheduled-callback-the-solution-customers-who-dont-like.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/321430-scheduled-callback-the-solution-customers-who-dont-like.htm Thu, 03 Jan 2013 10:44:43 GMT Let's face it: nobody likes waiting on hold. While multimedia call centers are the norm today, and many people choose a variety of mobile and Web-based methods through which to contact organizations, the phone is still the preferred method, and this isn't likely to change anytime soon. What this means is that the pressure is still on most organizations to keep and run a formidable call center infrastructure that involves agents who spend most of their day on the phone with customers. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/321205-targetx-releases-latest-version-enterprise-crm-tool-colleges.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/321205-targetx-releases-latest-version-enterprise-crm-tool-colleges.htm Mon, 31 Dec 2012 16:30:26 GMT TargetX, a unique higher education company that offers both technology tools and consulting services, recently launched the newest version of its CRM tool for college admissions, student retention and advancement offices. The winter '13 release of Enterprise CRM boasts more powerful and effective e-mail broadcasting and event management tools. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/320908-resco-introduces-update-improving-mobile-crm-quality.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/320908-resco-introduces-update-improving-mobile-crm-quality.htm Thu, 27 Dec 2012 14:06:15 GMT Resco recently introduced the new Resco Mobile CRM Quality Improvement update, designed to include features and capabilities that will help in further enhancing the Mobile CRM app and its customizations tool. Resco is a specialist in mobile software solutions for Microsoft Dynamics CRM. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/320861-crown-prosecution-issues-guidelines-prosecution-communications-sent-via.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/320861-crown-prosecution-issues-guidelines-prosecution-communications-sent-via.htm Thu, 27 Dec 2012 11:02:22 GMT The Director of Public Prosecutions recently introduced Interim Guidelines for the prosecution of cases that involve communications through social media. The guidelines will help prosecutors in making correct decisions on cases involving alleged criminal offenses charged as a result of communications via social media. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/320639-social-crm-separating-world-class-support-organizations-from.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/320639-social-crm-separating-world-class-support-organizations-from.htm Tue, 25 Dec 2012 07:00:00 GMT Social media has truly revolutionized customer service. Rather than picking up the phone to complain or comment, customers are taking to channels like Facebook and Twitter in droves to express their opinions about the companies with which they do business. A minority of companies were prepared for the social media onslaught. Slapping up a Facebook page and hoping for the best (like many companies have done) simply isn't cutting it today. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/320504-spredfasts-social-media-management-system-selected-caterpillar.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/320504-spredfasts-social-media-management-system-selected-caterpillar.htm Fri, 21 Dec 2012 12:46:29 GMT Spredfast, a social marketing software provider, recently announced that its social media management system has been selected by Caterpillar Inc., a manufacturer of construction and mining equipment. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/320176-crittercism-helpshift-jo-forces-increase-mobile-customer-retention.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/320176-crittercism-helpshift-jo-forces-increase-mobile-customer-retention.htm Wed, 19 Dec 2012 08:27:56 GMT Crittercism and Helpshift have entered into a partnership to help app developers gain greater visibility into the customer experience, increase app ratings, and improve retention across Android, iOS and HTML5 platforms. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/319745-location-based-rich-media-ad-campaigns-prove-high.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/319745-location-based-rich-media-ad-campaigns-prove-high.htm Fri, 14 Dec 2012 13:08:42 GMT Celtra, a specialist in rich media mobile advertising and analytics for mobile devices, revealed in its quarterly Mobile Rich Media Monitor infographic, ways and means for marketers to enhance ad performance by planning effective mobile campaigns. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/319411-grapple-solidifies-leading-position-with-toura-acquisition.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/319411-grapple-solidifies-leading-position-with-toura-acquisition.htm Wed, 12 Dec 2012 09:00:46 GMT Grapple, touted as Europe's leading mobile innovation agency, has partnered with select reputed brands to deliver a set of commercially effective efforts in mobile innovation. It continues to invest in pioneering technology solutions and delivers transformative smartphone and tablet experiences. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/319399-trend-toward-mobility-drives-social-crm-mobile-care.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/319399-trend-toward-mobility-drives-social-crm-mobile-care.htm Wed, 12 Dec 2012 08:26:56 GMT In the past few years, we have seen a change in the way that people are accessing Internet content. The use of smartphones and other portable devices has driven the need for companies to create savvy apps to address the mobile nature of today's consumers. This also has filtered through to customer service. http://www.tmcnet.com/channels/social-crm-mobile-care/articles/318605-mobility-trend-heightened-service-expectations-drive-demand-better.htm http://www.tmcnet.com/channels/social-crm-mobile-care/articles/318605-mobility-trend-heightened-service-expectations-drive-demand-better.htm Wed, 05 Dec 2012 14:22:52 GMT Rising consumer expectations have helped drive the demand for sophisticated mobile applications in delivering social CRM and mobile care. Businesses are finding that they need to offer a hybrid of communication channels to meet the needs of today's time-starved customer.