TMCnet.com RSS Service - IVR http://www.tmcnet.com/ http://www.tmcnet.com/ http://www.tmcnet.com/tmcnet/tmcimg/tmcnet3.gif http://www.tmcnet.com/channels/ivr/articles/338920-knowlarity-communication-unveils-super-receptionist.htm http://www.tmcnet.com/channels/ivr/articles/338920-knowlarity-communication-unveils-super-receptionist.htm Tue, 21 May 2013 08:42:00 GMT Knowlarity Communication Pvt. Ltd, a SaaS (Software as a Service) provider and a pioneer of cloud telephony in India, has introduced Super Receptionist, a business phone service for public utilities that will help provide efficient customer support services 24x7 even in the face of budget cuts and low manpower, for every public services such as municipality, electricity complaints, water and other services. http://www.tmcnet.com/channels/ivr/articles/338709-want-customer-feedback-have-overcome-survey-fatigue.htm http://www.tmcnet.com/channels/ivr/articles/338709-want-customer-feedback-have-overcome-survey-fatigue.htm Mon, 20 May 2013 08:15:00 GMT Surveys are a great way to capture customer perception and feedback, especially if they are completed immediately after an interaction. The only problem is this effective tool has been adopted by so many different businesses as of late that consumers have grown tired of being asked, weary of sharing another piece of information and even bored at the thought of another survey. Even with the best IVR systems at play, consumers are losing interest. http://www.tmcnet.com/channels/ivr/articles/338401-genesys-launches-its-proactive-engagement-solution.htm http://www.tmcnet.com/channels/ivr/articles/338401-genesys-launches-its-proactive-engagement-solution.htm Thu, 16 May 2013 14:14:45 GMT Genesys has launched its Genesys Proactive Engagement solution designed to increase Web sales and give customers a first contact resolution center for all of their troubleshooting needs. Genesys has been a leading provider of customer service and contact center solutions for over 20 years. http://www.tmcnet.com/channels/ivr/articles/338059-ivr-technologies-squire-technologies-enter-into-partnership.htm http://www.tmcnet.com/channels/ivr/articles/338059-ivr-technologies-squire-technologies-enter-into-partnership.htm Tue, 14 May 2013 14:06:37 GMT IVR Technologies, Inc., a software developer of IP-based enhanced services and real-time billing solutions, has partnered with Squire Technologies to deliver real-time billing, enhanced services and switching solutions to VoIP carriers worldwide. http://www.tmcnet.com/channels/ivr/articles/337080-surev-picks-drishtis-ameyo-solution-enhance-overall-business.htm http://www.tmcnet.com/channels/ivr/articles/337080-surev-picks-drishtis-ameyo-solution-enhance-overall-business.htm Tue, 07 May 2013 08:59:51 GMT Surevin recently picked the AMEYO solution from Drishti,to improve the overall business productivity and customer experiences. http://www.tmcnet.com/channels/ivr/articles/336907-launch-communications-the-cloud-with-ivr-buddy.htm http://www.tmcnet.com/channels/ivr/articles/336907-launch-communications-the-cloud-with-ivr-buddy.htm Mon, 06 May 2013 09:56:05 GMT For the small business seeking to migrate communications to the cloud, IVR Buddy is designed to make it easy. Positioned as a game-changing telecom solution, IVR Buddy enables the non-technical user to build a cloud-based phone system to meet business needs. The widget-based interface was developed by Danish programmer Peter Schroder. http://www.tmcnet.com/channels/ivr/articles/336199-bpost-gets-flexible-ivr-with-speechstorm-genesys-nextiraone.htm http://www.tmcnet.com/channels/ivr/articles/336199-bpost-gets-flexible-ivr-with-speechstorm-genesys-nextiraone.htm Tue, 30 Apr 2013 07:46:40 GMT SpeechStorm, a phone-based and mobile customer service provider has teamed up with Genesys and NextiraOne to implement a flexible Interactive Voice Response (IVR) solution for bpost (Belgian Post Group) at their Centre Monnaie HQ in Brussels. http://www.tmcnet.com/channels/ivr/articles/335613-c3-launches-fusion-speech-recognition-application.htm http://www.tmcnet.com/channels/ivr/articles/335613-c3-launches-fusion-speech-recognition-application.htm Thu, 25 Apr 2013 08:06:14 GMT C3, a supplier of multimedia platforms for mass call handling, IVR services and value added service provision, has launched a new Fusion Speech Recognition application. http://www.tmcnet.com/channels/ivr/articles/335305-ivrs-for-more-than-just-call-routing.htm http://www.tmcnet.com/channels/ivr/articles/335305-ivrs-for-more-than-just-call-routing.htm Tue, 23 Apr 2013 11:24:41 GMT When we think of interactive voice response (IVR) solutions, we largely think of call routing. It's a way to save money and manpower by ensuring that incoming calls are directed to the right departments, eliminating the need for humans to pick up and quality calls, routing them to the best possible resource to meet their needs. http://www.tmcnet.com/channels/ivr/articles/334761-creative-visuals-founder-ceo-discuss-growing-trend-self.htm http://www.tmcnet.com/channels/ivr/articles/334761-creative-visuals-founder-ceo-discuss-growing-trend-self.htm Thu, 18 Apr 2013 11:54:59 GMT The CEO and founder of Creative Visual, Chris Ezekiel, will participate as a presenter in the CRMXchange Roundtable webinar, "Best Practices - IVR and Self-Service Solutions," scheduled to be held on April 30, 2013. http://www.tmcnet.com/channels/ivr/articles/334496-video-communication-gets-smart.htm http://www.tmcnet.com/channels/ivr/articles/334496-video-communication-gets-smart.htm Wed, 17 Apr 2013 09:37:52 GMT The growing popularity of smartphones and tablets has accelerated demand for video communication on the move, and increased the need for interoperability. Before the release of the latest hi-tech devices, mobile video conferencing struggled to take off, according to Ian Carter from U.K. VC specialist, Videonations. http://www.tmcnet.com/channels/ivr/articles/333545-ccra-call-center-solutions-announces-several-enhancements-after.htm http://www.tmcnet.com/channels/ivr/articles/333545-ccra-call-center-solutions-announces-several-enhancements-after.htm Tue, 09 Apr 2013 12:50:10 GMT CCRA Call Center Solutions, a division of CCRA Travel Solutions that operates one of the oldest and largest emergency call centers in the United States, has made significant enhancements to its after-hours call service, which provides 24/7 global emergency travel assistance to North American based travel agencies. http://www.tmcnet.com/channels/ivr/articles/333234-experts-warn-be-sure-promises-made-customers-clear.htm http://www.tmcnet.com/channels/ivr/articles/333234-experts-warn-be-sure-promises-made-customers-clear.htm Mon, 08 Apr 2013 07:00:00 GMT Customer satisfaction continues to be an important goal in the competitive marketplace. Yet, there are many times customers are left dissatisfied. http://www.tmcnet.com/channels/ivr/articles/332501-ivr-must-consider-accents-more-thoroughly.htm http://www.tmcnet.com/channels/ivr/articles/332501-ivr-must-consider-accents-more-thoroughly.htm Tue, 02 Apr 2013 11:13:39 GMT By 2050, more than half of the American population will be a minority, according to data recently released by the U.S. Census Bureau. While not every person of that minority will have an accent, many will. For most of us, the range of accents will be no big problem. For interactive voice response (IVR) systems, however, this variation in accent could be a major problem. http://www.tmcnet.com/channels/ivr/articles/332360-foradian-revolutionizes-education-technologies.htm http://www.tmcnet.com/channels/ivr/articles/332360-foradian-revolutionizes-education-technologies.htm Mon, 01 Apr 2013 11:13:07 GMT Foradian Technologies is revolutionizing education technologies with the launch of a one-stop shop for useful plug-ins and extensions for schools and colleges. Known as Fedena Marketplace, the new shop was launched last week in Bangalore, India. It includes several plug-ins and applications developed by certified technical companies who are dedicated to innovating education technologies. http://www.tmcnet.com/channels/ivr/articles/332183-role-optimized-ivr-systems-retail-banking.htm http://www.tmcnet.com/channels/ivr/articles/332183-role-optimized-ivr-systems-retail-banking.htm Thu, 28 Mar 2013 09:32:45 GMT Interactive Voice Response (IVR) services contribute to the success of retail banking, according to a new research report and whitepaper by independent economist G. Michael Flores and commissioned by Contact Solutions, a provider of cloud-based customer self-service solution. http://www.tmcnet.com/channels/ivr/articles/331873-dte-energy-proactively-communicates-with-customers-using-angels.htm http://www.tmcnet.com/channels/ivr/articles/331873-dte-energy-proactively-communicates-with-customers-using-angels.htm Tue, 26 Mar 2013 11:20:07 GMT Today, outbound technology empowers businesses to proactively communicate with customers. The communication method comes in a variety of forms like a phone call, SMS or e-mail. So, when businesses provide personalized information to their customers, the relationship between them and the customer is strengthened. And most importantly, speed matters. http://www.tmcnet.com/channels/ivr/articles/331362-analytics-solutions-help-ensure-consistency-across-global-customer.htm http://www.tmcnet.com/channels/ivr/articles/331362-analytics-solutions-help-ensure-consistency-across-global-customer.htm Thu, 21 Mar 2013 11:07:59 GMT Retail stores and restaurant chains have extra challenges when it comes to customer service. Unlike contact centers, they have facilities considerations - keeping stores and restrooms clean, keeping parking lots well lit and free of garbage and ice and maintaining security. And unlike Web-based businesses, brick and mortar stores are isolated islands of operations that may never meet, leaving customer problems and issues that may be related forever isolated from one another, meaning that data and intelligence simply get lost in geography. http://www.tmcnet.com/channels/ivr/articles/331350-what-keeps-customers-loyal-brand.htm http://www.tmcnet.com/channels/ivr/articles/331350-what-keeps-customers-loyal-brand.htm Thu, 21 Mar 2013 10:20:01 GMT When it comes to products and services, becoming a lasting brand with a loyal following starts early and takes effort. Brand loyalty is not only important to earn, it's a difficult thing to keep. Customers tend to return to brands that go beyond just providing products or services. Now it's about customer connection in all of its forms. http://www.tmcnet.com/channels/ivr/articles/330225-angel-acquisition-gives-genesys-customers-new-level-multichannel.htm http://www.tmcnet.com/channels/ivr/articles/330225-angel-acquisition-gives-genesys-customers-new-level-multichannel.htm Tue, 12 Mar 2013 16:24:17 GMT Self- and multichannel customer service is driving most customer service conversations these days, providing new levels of engagement. A well-known provider of customer service and contact center solutions, Genesys has decided to acquire Angel Inc., a provider of cloud-based Customer Experience (CX) solutions for Interactive Voice Response (IVR) and Contact Centers.