TMCnet.com RSS Service: contact center software

Research and Markets: Global Customer Relationship Management (CRM) in Contact Center Software Market 2008-2012

Tue, 09 Feb 2010 13:15:04 GMT

...Research and Markets: Global Customer Relationship Management (CRM) in Contact Center Software Market 2008-2012 TMCNet: Research and Markets: Global Customer Relationship Management (CRM) in Contact Center Software Market 2008 ...

BUYINS.NET: ECA, RX, ALU, BEC, DPL, HE Expected To Be Lower After Earnings Releases on Thursday

Tue, 09 Feb 2010 09:21:57 GMT

...knowledge. The Services Group provides network integration, network operations, and professional services. The Applications Software Group offers applications software, including contact center software, IMS applications, and operations support systems and business support systems software. This segment also offers multimedia and communications ...

ECA, RX, ALU, BEC, DPL, HE Expected To Be Lower After Earnings Releases on Thursday

Tue, 09 Feb 2010 09:15:29 GMT

eGain to Announce Second Quarter Fiscal 2010 Financial Results

Thu, 04 Feb 2010 18:51:51 GMT

...MOUNTAIN VIEW, CA, Feb 04, 2010 (MARKETWIRE via COMTEX) -- eGain Communications Corporation (OTCBB: EGAN), a provider of customer service and contact center software for in-house or on-demand deployment, will announce financial results for the second quarter fiscal year 2010 ...

Zeacom Unveils Its Gateway for Microsoft Office Communications Server

Thu, 28 Jan 2010 14:00:04 GMT

...for Microsoft Office Communications Server IRVINE, Calif. --(Business Wire)-- Zeacom, the leading global provider of Unified Communications ( News - Alert ) and contact center software for small-to-medium-sized enterprises, today introduced the Zeacom Gateway for Microsoft Office Communications Server (OCS). Microsoft ...

Working Solutions Prepares for Big Growth in 2010

Tue, 26 Jan 2010 08:32:22 GMT

...the first to host Genesys' technology in support of home-based agents. The multi-million dollar deal aligned the Genesys contact center software with Working Solutions' Agents OnDemand program and WS iNet, which focuses on the hosted technology model. Tim Houlne ...

Altitude Software: Altitude Software and KIVA Group Deliver on Shared Vision of Multi-channel Integration for Enabling Financial Services CRM

Wed, 20 Jan 2010 11:32:31 GMT

...service. Clients also benefit from the companies' combined expert knowledge of industry requirements." The Altitude uCI is a suite of contact center software solutions that provides financial institutions with a SIP-based multimedia call center solution and a wealth of advanced ...

Altitude Software and KIVA Group Deliver on Shared Vision of Multi-channel Integration for Enabling Financial Services CRM

Tue, 19 Jan 2010 13:30:15 GMT

AdvancedMD Appoints Chief Product and Technology Officer

Tue, 19 Jan 2010 12:02:41 GMT

...joining AdvancedMD, he was Executive Vice President and Chief Technology Officer for inContact, Inc. (Nasdaq: SAAS), a leading SaaS-based contact center software company that competed successfully against much larger companies as Oracle's SaaS-based call center solution, Avaya and ...

Aspect Software acquires Quilogy

Wed, 13 Jan 2010 19:19:57 GMT

...Aspect Software acquires Quilogy Jan 13, 2010 (Datamonitor Financial Deals Tracker via COMTEX) -- Aspect Software, Inc., a unified communications and contact center software and services provider, has acquired Quilogy, Inc., a provider of application development and business intelligence solutions. Both the ...

Zeacom Unveils 'Record & Evaluate Module' for ZCC Unified Communications and Contact Center Platform

Mon, 14 Dec 2009 05:41:00 GMT

...Communications and Contact Center Platform Dec 13, 2009 (Close-Up Media via COMTEX) -- Zeacom, a provider of unified communications and contact center software for small-to-medium-sized enterprises, announced it has introduced its 'Record and Evaluate' module. An add-on ...

Zeacom Develops Record & Evaluate Module for ZCC Unified Communications and Contact Center Platform

Fri, 11 Dec 2009 06:40:10 GMT

...Communications and Contact Center Platform Dec 11, 2009 (Close-Up Media via COMTEX) -- Zeacom, a provider of unified communications and contact center software for small-to-medium-sized enterprises, announced it has introduced its 'Record and Evaluate' module. An add-on ...

Syrex Information Services Selects Cincom Contact Center Solution on IBM's Smart Business Platform

Thu, 10 Dec 2009 19:10:15 GMT

...com/smartmarket/us/en/_/N-b/Ntt-cincom/searchResults.action). Synchrony Express provides Syrex with an all-in-one contact center software suite that includes: -- multi-channel inbound/outbound interaction management, -- a universal queue, -- skills-based routing, -- predictive dialing and ...

Research and Markets: Contact Centre Markets and Technologies Forecast in China to 2013

Thu, 10 Dec 2009 13:36:03 GMT

...in China in various areas including inbound hardware & outbound hardware and software The market numbers are for the sale of contact center software and proprietary hardware and include both license and maintenance fees Highlights of this title A major proportion of ...

Zeacom Introduces Record & Evaluate Module for ZCC Unified Communications and Contact Center Platform

Tue, 08 Dec 2009 14:40:46 GMT

...Communications and Contact Center Platform IRVINE, Calif. --(Business Wire)-- Zeacom ( News - Alert ) , the leading global provider of unified communications and contact center software for small-to-medium-sized enterprises, today introduced its ‘Record and Evaluate' module. A key add-on to ...

Altitude Software Partners with Teleopti to Deliver Unified Workforce Management

Mon, 07 Dec 2009 16:12:09 GMT

...forecasting features, more adaptable optimization, agent empowerment, increased profitability and integration with other solutions. Altitude uCI is a suite of contact center software solutions that boasts outstanding results throughout 800-plus customers worldwide, supporting both open and proprietary VoIP solutions, leveraging ...

Ken-Tech BPO now powered by Drishti's award-winning Ameyo Contact Center suite

Mon, 07 Dec 2009 09:27:16 GMT

...Ken- Tech Data ( News - Alert ) Ltd. - a leading IT Services firm based out of Nairobi, Kenya deploys Drishti's Ameyo contact center software for optimizing their BPO and Contact Center processes. The innovative technology platform by Drishti-Soft Solutions powers the ...

inContact Appoints Chief Security Officer and Achieves Payment Card Industry (PCI) Certification

Wed, 02 Dec 2009 13:04:03 GMT

...PCI) Certification SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the leading provider of on-demand contact center software and agent optimization tools, today announced the appointment of Scott Welch as Chief Security Officer as well as ...

Indosoft Releases Q-suite 4.0, Its Call Center Software for Asterisk

Sun, 29 Nov 2009 08:20:50 GMT

...and other useful and required functionality. Q-Suite provides "cradle to grave" (http://indosoftnotes.blogspot.com/2009/06/datapoints-for-contact-center-software.html) reporting for both inbound and outbound contact center services. This call center software maintains a Call Detail ...

inContact CTI Adapter Now Available on the Salesforce.com AppExchange

Thu, 19 Nov 2009 13:01:03 GMT

...and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class contact center software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs ...

Zeacom Brings Out Solutions for Bankruptcy Management

Tue, 17 Nov 2009 05:51:19 GMT

...Out Solutions for Bankruptcy Management Nov 09, 2009 (Close-Up Media via COMTEX) -- Zeacom, a provider of unified communications and contact center software for small-to-medium-sized enterprises, announced its solutions rollout for Bankruptcy Management Solutions. "There has been a ...

Zeacom Expands U.S. Channel Program, Hires New Associate Managers to Increase VAR Sales Development, Service & Support

Thu, 12 Nov 2009 16:08:03 GMT

...VAR Sales Development, Service & Support IRVINE, Calif. --(Business Wire)-- Zeacom ( News - Alert ) , the leading global provider of unified communications and contact center software for small-to-medium-sized enterprises, today introduced its U.S. Associate Channel Manager Program (ACM), which has ...

Zeacom Expands U.S. Channel Program; Deploys Associate Channel Managers Nationwide

Thu, 12 Nov 2009 16:02:12 GMT

...U.S. To Support Demand for its Products & Services Zeacom ( News - Alert ) , the leading global provider of unified communications and contact center software for small-to-medium-sized enterprises, today introduced its U.S. Associate Channel Manager Program (ACM), which has ...

eGain Announces Financial Results for the First Fiscal Quarter Ended September 30, 2009

Wed, 11 Nov 2009 21:21:08 GMT

...Magic Quadrant for E-Service Suites 2009 report eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact center software, today announced financial results for the first fiscal quarter ended September 30, 2009. Total revenue for the first ...

Agent Alliance selects inContact as preferred contact center software provider

Mon, 09 Nov 2009 13:52:05 GMT

...Agent Alliance selects inContact as preferred contact center software provider TMCNet: Agent Alliance selects inContact as preferred contact center software provider [November 09, 2009] Agent Alliance selects ...

inContact reports Q3 net loss

Mon, 09 Nov 2009 13:51:58 GMT

...November 09, 2009] inContact reports Q3 net loss Nov 09, 2009 (Datamonitor via COMTEX) -- inContact, a provider of on-demand contact center software and agent optimization tools, has reported a net loss of $553,000, or $0.02 per share, for ...

inContact Becomes Salesforce.com Partner

Mon, 09 Nov 2009 05:51:40 GMT

...Service Cloud. inContact has a track record of customer success and technology excellence." inContact is a developer of on-demand contact center software and agent optimization tools. ((Comments on this story may be sent to newsdesk@closeupmedia.com)) [ Back To TMCnet.com ...

Zeacom to Provide Advanced Unified Contact Center Capabilities to Bankruptcy Management Solutions

Sat, 07 Nov 2009 06:21:37 GMT

...Capabilities to Bankruptcy Management Solutions Nov 07, 2009 (Close-Up Media via COMTEX) -- Zeacom, a provider of unified communications and contact center software for small-to-medium-sized enterprises, announced its solutions rollout for Bankruptcy Management Solutions. "There has been a ...

inContact Reports Third Quarter 2009 Financial Results

Thu, 05 Nov 2009 21:00:06 GMT

...Third Quarter 2009 Financial Results SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand contact center software and agent optimization tools, today reported financial results for the third quarter ended September 30, 2009. THIRD QUARTER ...

Agent Alliance Selects inContact as Preferred Contact Center Software Provider

Thu, 05 Nov 2009 19:07:03 GMT

...Agent Alliance Selects inContact as Preferred Contact Center Software Provider TMCNet: Agent Alliance Selects inContact as Preferred Contact Center Software Provider [November 05, 2009] Agent Alliance Selects ...

inContact Named Salesforce.com Premier Partner

Thu, 05 Nov 2009 13:30:04 GMT

...Premier Partner SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it has been selected for the premier partner program by salesforce.com ...

eGain to Announce First Quarter Fiscal 2010 Financial Results

Wed, 04 Nov 2009 20:51:02 GMT

...MOUNTAIN VIEW, CA, Nov 04, 2009 (MARKETWIRE via COMTEX) -- eGain Communications Corporation (OTCBB: EGAN), a provider of customer service and contact center software for in-house or on-demand deployment, will announce financial results for the first quarter fiscal year 2010 ...

Bankruptcy Management Solutions Calls on Zeacom for Advanced Unified Contact Center Capabilities

Wed, 04 Nov 2009 15:52:03 GMT

...Advanced Unified Contact Center Capabilities IRVINE, Calif. --(Business Wire)-- Zeacom ( News - Alert ) , the leading global provider of unified communications and contact center software for small-to-medium-sized enterprises,today announced its successful solutions rollout for Bankruptcy Management Solutions, Inc. (BMS ...

inContact Schedules Third Quarter 2009 Conference Call

Sun, 01 Nov 2009 03:51:19 GMT

...Third Quarter 2009 Conference Call Oct 31, 2009 (Close-Up Media via COMTEX) -- inContact, Inc., a developer of on-demand contact center software and agent optimization tools, will hold a conference call on Thursday, November 5, at 4:30 p.m ...

inContact Announces Strategic Partnership with Astadia

Thu, 29 Oct 2009 12:30:05 GMT

NEM, MOT, PDE, AZN, ALU, VMED Expected To Be Lower After Earnings Releases on Thursday

Wed, 28 Oct 2009 04:15:28 GMT

BUYINS.NET: NEM, MOT, PDE, AZN, ALU, VMED Expected To Be Lower After Earnings Releases on Thursday

Tue, 27 Oct 2009 17:21:24 GMT

inContact Sets Third Quarter 2009 Conference Call

Tue, 27 Oct 2009 12:01:04 GMT

...Conference Call SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, will hold a conference call on Thursday, November 5, 2009, at 4:30 p ...

Altitude Software and TelCentris Partner to Deliver Feature-Rich Hosted Contact Center Solutions Over Innovative IP Telephony Platform

Wed, 21 Oct 2009 11:56:03 GMT

...powerful, highly scalable, customizable multimedia contact center solution at a very competitive cost." The Altitude uCI is a suite of contact center software solutions that provides businesses with a SIP-based multimedia call center solution and a wealth of advanced features ...

Altitude Software Helps Contact Centers Prepare For H1N1 Virus Pandemic Scenario

Mon, 19 Oct 2009 14:44:06 GMT

...and others”, says Miguel Lopes, Vice President of Marketing & Product Management, Altitude Software. The Altitude uCI is a suite of contact center software solutions that boasts outstanding results throughout 800-plus customers worldwide, supporting both open and proprietary VoIP solutions, leveraging ...

Claim Processing Company Uses inContact and Salesforce.com for Customer Support Capabilities

Mon, 19 Oct 2009 02:40:14 GMT

...com for Customer Support Capabilities Oct 17, 2009 (Close-Up Media via COMTEX) -- inContact, Inc., a company supplying on-demand contact center software and agent optimization tools, announced that a provider of performance solutions for the casualty claims industry will be ...

Claim Processing Company Deploys Solutions from inContact and Salesforce.com for Customer Support

Sat, 10 Oct 2009 06:40:11 GMT

...Salesforce.com for Customer Support Oct 09, 2009 (Close-Up Media via COMTEX) -- inContact, Inc., a developer of on-demand contact center software and agent optimization tools, announced that a provider of performance solutions for the casualty claims industry will be ...

ZEACOM ANNOUNCES GOLD SPONSORSHIP OF AVAYA 2010 GLOBAL SALES & AMERICAS PARTNER CONFERENCE

Wed, 07 Oct 2009 15:48:09 GMT

...and AES 4.2 Solutions Irvine (October 7, 2009) Zeacom ( News - Alert ) , the leading global provider of unified communications and contact center software for small-to-medium-sized enterprises, today announced its participation as a Gold-Level sponsor of the Avaya ...

Plantronics expands product line into contact center

Tue, 06 Oct 2009 17:39:21 GMT

...center routing engine. It registers with the session initiation protocol (SIP) proxy upon start up, and is controlled from the contact center software application. Nick Eisner, director of contact center product management at Plantronics, said: "Robust, quality audio is critical for ...

inContact Clear Leader in Hosted Contact Center Market Sector with Most Implementations, According to 2009 DMG Consulting Report

Tue, 06 Oct 2009 12:05:28 GMT

...Consulting Report SALT LAKE CITY --(Business Wire)-- A recent report from DMG Consulting shows significant growth ahead for the hosted contact center software market, and illustrated that inContact, Inc. (NASDAQ: SAAS) had the most contact center implementations in 2008. The "Hosted ...

Claim Processing Company Utilizes inContact and Salesforce.com for Industry-Leading Customer Support Capabilities

Mon, 05 Oct 2009 15:36:27 GMT

...Support Capabilities SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that a provider of performance solutions for the casualty claims industry will be ...

Plantronics Expands Unified Communications Product Line Into the Contact Center

Mon, 05 Oct 2009 13:04:40 GMT

...Initiation Protocol (SIP) endpoint device for the contact center. The IP40 connects agent headsets directly to the Ethernet to unify contact center software applications with all inbound and outbound call activity. Because the IP40 SIP endpoint device connects directly to the ...

www.PicksThatMove.com: "Picks that move" Alerts, October 1, 2009: UNXL, MCVE, GETI, XRIT, SAAS and PLCE.

Fri, 02 Oct 2009 04:19:14 GMT

...Durinda Biesman, VP of Client Services at inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, will present "Powered by Passion: Elevating the Customer Experience" at the Annual Call Center ...

Powered by Passion: Elevating the Customer Experience � inContact VP of Client Services to Present at ACCE Conference

Thu, 01 Oct 2009 15:37:25 GMT

Contactual Builds Momentum among Large Enterprises

Wed, 30 Sep 2009 13:00:25 GMT

...Contactual Builds Momentum among Large Enterprises SAN CARLOS, Calif. --(Business Wire)-- Contactual ( News - Alert ) , the leading global provider of hosted contact center software, today announced it is providing hosted contact centers for over 40 large enterprise customers around the world. Contactual ...

CX, MU, JPM, HST, HPQ, ALU With Highest Daily Short Volume On NYSE Wednesday

Thu, 24 Sep 2009 08:46:46 GMT

BUYINS.NET: CX, MU, JPM, HST, HPQ, ALU With Highest Daily Short Volume On NYSE Wednesday

Thu, 24 Sep 2009 08:39:26 GMT

Trading Videos and Stock Market Data on inContact, Inc.

Tue, 22 Sep 2009 04:19:30 GMT

...Facebook style platform for investors. After today's news that inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand contact center software and agent optimization tools, concluded four days of keynote speeches, educational breakouts and training at ICUC 09, the ...

Equedia: Trading Videos and Stock Market Data on inContact, Inc.

Mon, 21 Sep 2009 17:39:20 GMT

inContact Services and Solutions Lead User Group Conference

Mon, 21 Sep 2009 15:06:20 GMT

...Group Conference SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, concluded four days of keynote speeches, educational breakouts and training at ICUC 09, the ...

inContact Partners with Smoothstone IP Communications

Fri, 18 Sep 2009 04:39:31 GMT

...inContact Partners with Smoothstone IP Communications Sep 17, 2009 (Close-Up Media via COMTEX) -- inContact, a developer of on-demand contact center software and agent optimization tools, announced that it has formed a partnership with Smoothstone IP Communications, a provider of ...

CounterPath Reports First Quarter Fiscal 2010 Financial Results

Mon, 14 Sep 2009 23:02:14 GMT

...non-GAAP operating loss for the quarter ended July 31, 2008. - The announcement that Genesys, the world's No. 1 contact center software company, will integrate CounterPath's Software Development Kit (SDK) into its Agent Desktop product suite to bring improved ...

eGain Announces Financial Results for the Fourth Quarter and Fiscal Year Ended June 30, 2009

Mon, 14 Sep 2009 20:08:38 GMT

...of $4.1 million in the prior year eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact center software, today announced financial results for the fourth quarter and fiscal year ended June 30, 2009. Total revenue for ...

inContact Signs 3 New Direct Response Marketing Companies

Sun, 13 Sep 2009 04:47:04 GMT

...3 New Direct Response Marketing Companies Sep 11, 2009 (Close-Up Media via COMTEX) -- inContact, a developer of on-demand contact center software and agent optimization tools, announced that it signed three additional contracts with direct response marketing companies over the ...

eGain to Announce Fourth Quarter and Fiscal 2009 Financial Results

Tue, 08 Sep 2009 13:48:11 GMT

...MOUNTAIN VIEW, CA, Sep 08, 2009 (MARKETWIRE via COMTEX) -- eGain Communications Corporation (OTCBB: EGAN), a provider of customer service and contact center software for in-house or on-demand deployment, will announce financial results for the fourth quarter and fiscal year ...

BUYINS.NET: ABK, HIG, HPQ, MU, STI, ALU With Highest Daily Short Volume On NYSE Yesterday

Mon, 31 Aug 2009 10:17:23 GMT

ABK, HIG, HPQ, MU, STI, ALU With Highest Daily Short Volume On NYSE Yesterday

Mon, 31 Aug 2009 10:01:44 GMT

inContact Honored by Customer Interaction Solutions Magazine

Tue, 25 Aug 2009 04:17:38 GMT

...Honored by Customer Interaction Solutions Magazine Aug 24, 2009 (Close-Up Media via COMTEX) -- inContact, a provider of on-demand contact center software and agent optimization tools, announced that Technology Marketing (TMC) has named the inContact platform as a recipient of ...

inContact Honored Gets a 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

Sun, 23 Aug 2009 05:47:30 GMT

...from Customer Interaction Solutions Magazine Aug 22, 2009 (Close-Up Media via COMTEX) -- inContact, Inc., a provider of on-demand contact center software and agent optimization tools, announced that Technology Marketing Corp. (TMC) has named the inContact platform as a recipient ...

inContact Honored with a 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

Thu, 20 Aug 2009 17:08:06 GMT

...Solutions Magazine SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that Technology Marketing Corporation ( TMC ( News - Alert ) ) has named the inContact platform as ...

inContact Issues 2Q Financial Results

Fri, 14 Aug 2009 16:47:29 GMT

...2009] inContact Issues 2Q Financial Results Aug 12, 2009 (Close-Up Media via COMTEX) -- inContact, a provider of on-demand contact center software and agent optimization tools, recently reported financial results for the second quarter ended June 30. In a release ...

Contactual Expands into Europe

Sat, 08 Aug 2009 03:47:46 GMT

...August 07, 2009] Contactual Expands into Europe Aug 08, 2009 (Close-Up Media via COMTEX) -- Contactual, a provider of hosted contact center software, announced its expansion into Europe which will now be based in Guildford, United Kingdom and led by Philip ...

inContact Reports Second Quarter 2009 Financial Results

Thu, 06 Aug 2009 20:04:07 GMT

...Second Quarter 2009 Financial Results SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand contact center software and agent optimization tools, today reported financial results for the second quarter ended June 30, 2009. SECOND QUARTER ...

inContact to Present at the 29th Annual Canaccord Adams Global Growth Conference

Tue, 04 Aug 2009 14:06:00 GMT

...Canaccord Adams Global Growth Conference SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand contact center software, has been invited to present at the 29th Annual Canaccord Adams Global Growth Conference. inContact CEO Paul Jarman ...

IntelePeer and Transera Team to Offer Virtual Contact Center Solutions With Global Reach

Tue, 04 Aug 2009 12:17:40 GMT

...Inc., a leader in hosted rich media communications, announced a partnership that combines Transera's leading Seratel(R) on-demand contact center software with IntelePeer's global carrier-grade infrastructure and next-generation voice and rich media capabilities. The partnership provides ...

inContact Schedules Second Quarter 2009 Conference Call

Sat, 01 Aug 2009 01:47:23 GMT

...Second Quarter 2009 Conference Call Jul 31, 2009 (Close-Up Media via COMTEX) -- inContact, Inc., a developer of on-demand contact center software and agent optimization tools, announced it will hold a conference call on Thursday, August 6, at 4:30 ...

eGain Provides Preliminary Selected Financial Results for the Fourth Fiscal Quarter and Fiscal Year Ended June 30, 2009

Thu, 30 Jul 2009 20:14:27 GMT

...MOUNTAIN VIEW, CA -- (MARKET WIRE) -- 07/30/09 -- eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact center software, today announced preliminary financial results for the fourth fiscal quarter and fiscal year ended June 30, 2009. Q4 ...

Altitude Software Launches Fast ROI Initiative

Thu, 30 Jul 2009 14:29:15 GMT

...drive a sound return on investment when deploying a customer interaction management solution. The Altitude uCI is a suite of contact center software solutions that boasts outstanding results with 800-plus customers worldwide, supporting both open and proprietary VoIP solutions, leveraging ...

Contactual Charges into Europe

Wed, 29 Jul 2009 13:40:57 GMT

...29, 2009] Contactual Charges into Europe SAN CARLOS, Calif. --(Business Wire)-- Contactual ( News - Alert ) , the leading global provider of hosted contact center software, today announced its successful expansion into Europe. Contactual's European operations are based in Guildford, United Kingdom and ...

Amcom Touts Customers on Best Hospitals 'Honor Roll'

Wed, 29 Jul 2009 04:47:34 GMT

...has expanded through the acquisitions of SDC Solutions, Commtech Wireless, Xtend Communications, and Telident E911 products. Amcom explained that its contact center software integrates diverse information sources and technologies to enable operational efficiencies such as online on-call scheduling management, messaging ...

inContact Sets Second Quarter 2009 Conference Call

Tue, 28 Jul 2009 13:04:18 GMT

SNE, ALU, AVY, CRS, ITG, CVG Expected To Be Lower After Earnings Releases on Thursday

Tue, 28 Jul 2009 04:14:29 GMT

BUYINS.NET: SNE, ALU, AVY, CRS, ITG, CVG Expected To Be Lower After Earnings Releases on Thursday

Mon, 27 Jul 2009 17:17:17 GMT

Ivobank selects eGain Service suite to improve customer service

Fri, 24 Jul 2009 12:47:19 GMT

...Europe, Middle East and Africa at eGain, said: "Ivobank's decision to implement a complete suite of customer service and contact center software to set up a unified multichannel contact center rather than a traditional call centre, ensured they will not ...

U-Store-It Selects inContact for Its National Sales Center

Thu, 23 Jul 2009 20:09:08 GMT

...Sales Center SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it has signed an agreement with U-Store-It Trust (NYSE: YSI ...

Storage-as-a-Service Cloud Offer and Innovative Small Business Bundles Highlight Busy Second Quarter 2009 for AT&T Business Solutions

Thu, 23 Jul 2009 17:05:57 GMT

...Voice Platform (GVP) R7.6 -- Interactive Intelligence IP PBX including IVR capability V3.0 -- Nortel(TM) CS1000 R5.5 with Contact Center Software Data Services -- Inside Wire Connections: New solutions are available for customers requiring inside wire connections to AT&T ...

America's Best Hospitals Entrust Their Mission-Critical Communications to Amcom Software

Thu, 23 Jul 2009 13:04:03 GMT

...Wireless, Xtend Communications, and Telident E911 products. The company now provides communication solutions to many leading hospitals worldwide. Amcom's contact center software integrates diverse information sources and technologies to enable operational efficiencies such as online on-call scheduling management, messaging ...

inContact Establishes New Line of Credit

Thu, 23 Jul 2009 03:17:42 GMT

...inContact Establishes New Line of Credit Jul 23, 2009 (Close-Up Media via COMTEX) -- inContact, a provider of on-demand contact center software and agent optimization tools, announced that it established a new revolving line of credit with Zions First National ...

Vipin Jethi joins Drishti as Vice President (Sales)

Wed, 22 Jul 2009 05:53:08 GMT

...and Regional Head -North and East India at Servion Global Solutions Ltd. About Drishti ( www.drishti-soft.com ) Drishti provides Contact Center Software & Enterprise Communications ( News - Alert ) Solutions. The Company creates innovative Communications technologies for next-generation Enterprises, empowering them to ...

inContact Replaces Line of Credit

Mon, 20 Jul 2009 13:04:55 GMT

...of Credit SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it established a new revolving line of credit with Zions First National ...

Emerging Markets Consulting, LLC. : Emerging Equity Alerts

Fri, 17 Jul 2009 04:15:30 GMT

Genesys Licenses CounterPath Technology to Bring VoIP to Call Centers Worldwide

Thu, 16 Jul 2009 12:34:55 GMT

...Desktop product suite to bring improved VoIP communication technology to call center customers worldwide. Genesys, the world's No. 1 contact center software company, provides a comprehensive and open suite of contact center software products that allow companies to manage their ...

Alcatel Lucent: Postal Savings Bank of China (PSBC) selects Alcatel-Lucent for business transformation

Wed, 15 Jul 2009 10:16:58 GMT

...management software enhances efficiency, which is vital to service center operation. Alcatel-Lucent's Genesys is number one worldwide in contact center software. Every day, 100 million customer interactions are managed by more than 4000 enterprises through contact centers operated by ...

Postal Savings Bank of China (PSBC) selects Alcatel-Lucent for business transformation

Wed, 15 Jul 2009 10:02:12 GMT

inContact Signs Agreement with Outsourcer Vector BPO

Mon, 13 Jul 2009 20:17:29 GMT

...Agreement with Outsourcer Vector BPO Jul 12, 2009 (Close-Up Media via COMTEX) -- inContact, Inc., a developer of on-demand contact center software and agent optimization tools, announced it has signed an agreement with outsourcer Vector BPO for its operations in ...

www.PicksThatMove.com: "Picks that move" Alerts, July 7, 2009: ETFC, SOMX, SYMC, MPWR, SAAS and YHOO.

Wed, 08 Jul 2009 04:14:05 GMT

...Locations SALT LAKE CITY, Jul 07, 2009 -- inContact, Inc. (NASDAQ:SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced it has signed an agreement with outsourcer Vector BPO for its operations in ...

Vector BPO Signs Agreement with inContact, Inc. Technology Allows Transparency into Contact Center Operations

Tue, 07 Jul 2009 12:17:11 GMT

...com) announced today that it has signed an agreement with inContact, Inc. (NASDAQ: SAAS) to utilize inContact's on-demand contact center software for their domestic and international operations. Vector provides contact center services to mid-size businesses looking to lower ...

inContact Signs Agreement with Outsourcer Vector BPO

Tue, 07 Jul 2009 12:04:06 GMT

...Vector BPO SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ:SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced it has signed an agreement with outsourcer Vector BPO for its operations in ...

Calabrio Announces Comprehensive New Training Program for End Users

Mon, 29 Jun 2009 14:42:46 GMT

...courses designed to help agents, supervisors and administrators to be skillful and successful using both Calabrio and Cisco ( News - Alert ) contact center software. Calabrio has hired Kim Kraska to lead this effort. Kraska and her team are responsible for all aspects ...

Contactual and CallTower Enter Cross Sell Partnership

Mon, 29 Jun 2009 02:18:19 GMT

...and CallTower Enter Cross Sell Partnership Jul 27, 2009 (Close-Up Media via COMTEX) -- Contactual, a provider of on-demand contact center software, and CallTower, a provider of managed enterprise-class unified communications solutions have joined in a partnership to cross ...

Drishti launches online forum for higher customer satisfaction

Fri, 26 Jun 2009 11:28:19 GMT

...get the desired information, interact with other users, or post their queries. About Drishti ( www.drishti-soft.com ) Drishti provides Contact Center Software & Enterprise Communications ( News - Alert ) Solutions. The Company creates innovative Communications technologies for next-generation Enterprises, empowering them to ...

PROXY Pro 6 Remote Desktop Software Provides Remote Desktop Services for Thin Clients

Thu, 25 Jun 2009 21:48:27 GMT

...a free trial. About Proxy Networks Proxy Networks, Inc., is a leading provider of innovative remote desktop software that integrates contact center software and screen recording software. PROXY Pro 6.10 includes: Remote access software to reach remote PCs anywhere, anytime ...

Drishti launches Digium India

Thu, 25 Jun 2009 11:17:18 GMT

...scripts would make the website a hub for information on Digium products. About Drishti (www.drishti-soft.com ) Drishti provides Contact Center Software and Enterprise Communications ( News - Alert ) Solutions. The Company creates innovative Communications technologies for next-generation Enterprises, empowering them ...

Contactual and CallTower Join to Provide Hosted Communications, within Customers' Walls and to Customers

Tue, 23 Jun 2009 14:04:43 GMT

...within Customers' Walls and to Customers SAN CARLOS, Calif. & SAN FRANCISCO --(Business Wire)-- Contactual, the trusted leader in on-demand contact center software that empowers small businesses and enterprise departments to end customer frustration, and CallTower ( News - Alert ) , a leading provider ...

CallMiner and Zoom Ink Integration, Reseller Deal

Sat, 20 Jun 2009 02:48:43 GMT

...software, announced the companies have executed a reseller agreement that would fully integrate speech analytics into Zoom's suite of contact center software solutions. The new software solution will be branded as SpeechREC - speech analytics for the contact center - and will ...