TMCnet.com RSS Service: call center technology

Five9 Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

Mon, 08 Feb 2010 20:59:02 GMT

...industry-specific solutions. "I am pleased to honor Five9 for its hard work and success. Five9 has demonstrated excellence in call center technologies as well as providing ROI for the companies that use them," said Rich Tehrani ( News - Alert ) , CEO of ...

Appia Sees Increased Adoption of Virtual Call Centers

Wed, 03 Feb 2010 19:18:00 GMT

...the reasons our customers are able to move in this direction is that they use a managed approach to their call center technology," von Schlegell said. "By hosting that technology 'in the cloud,' it doesn't matter where the agents and ...

Convergys Named "Best Call Center Technology Provider" in China

Thu, 28 Jan 2010 14:52:03 GMT

...Convergys Named "Best Call Center Technology Provider" in China TMCNet: Convergys Named "Best Call Center Technology Provider" in China [January 28, 2010] Convergys Named ...

Cities and Dates Announced for 2010 Call Center Optimization Forum

Wed, 20 Jan 2010 21:13:07 GMT

...industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in call center technology. To learn more and register to attend, visit: http://www.OptimizeYourCallCenter.com . As a community-building service, TMCnet ...

Pipkins Celebrates Twenty Seven Years of Excellence

Wed, 20 Jan 2010 21:10:12 GMT

...industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in call center technology. Pipkins will discuss workforce management best practices. Eight forums will be held across the U.S. and Canada ...

Research and Markets: IVR Improvement Strategies 2010

Fri, 15 Jan 2010 14:22:03 GMT

...a new research report published by the Ascent Group, Inc. IVR Integrated Voice Response (IVR) is the most widely used call center technology worldwide, after the switch or Automatic Call Distributor (ACD). IVR is a telecommunications technology that accepts a combination ...

InstallerNet Goes Home for CES

Thu, 07 Jan 2010 13:21:43 GMT

...program through the largest network of independently owned mobile and home electronics installers. This network combined with proprietary web and call-center technologies provides the powerful core for InstallerNet to deliver professional installation services through its key product, the InstallCard. Visit ...

CDC Software Proposes $105.1 Million Offer To Buy All the Outstanding Shares of Chordiant Software

Thu, 07 Jan 2010 00:15:03 GMT

...print, and customers, will make a strong technology marriage and offer a very attractive investment opportunity. For instance, Chordiant's call center technology would be a natural fit with CDC Software's Front Office solutions, specifically its Pivotal CRM platform. Both ...

Audiovox Partners with InstallerNet to Launch Qualcomm's FLO TV through MERA Members

Wed, 06 Jan 2010 20:21:23 GMT

...InstallCard, a patent-pending model that allows retailers to sell professional services like a gift card. With proprietary web and call-center technologies InstallerNet can provide the complete package to meet and exceed customer expectations. Visit the Web site at www ...

Vialinx Deploys Five9 On-Demand Blended Call Center Software

Fri, 18 Dec 2009 06:10:25 GMT

...of Operations for Vialinx. "After trying other hosted call center vendors we decided that Five9 had the best on demand call center technology, reliability and vision. After we deployed Five9, we realized a 30 percent increase in revenue on our sales ...

Appia Offers Permanent Relief from Cisco CallManager Upgrades

Tue, 15 Dec 2009 17:14:09 GMT

...costs with the hosted service, and they gain access to Appia's full suite of networking and communication services, including call center technology, video communication, and low-cost (or even free) audio conferencing. "We take care of your phone system so ...

Vialinx Switches to Five9 On-Demand Blended Call Center Software and Increases Sales Productivity by 30%

Tue, 15 Dec 2009 14:00:03 GMT

...for Vialinx. "After trying other, less-expensive, hosted call center vendors we decided that Five9 had the best on demand call center technology, reliability and vision. After we deployed Five9, we realized a 30% increase in revenue on our sales campaigns ...

Ifbyphone's Virtual Call Center Software Saves DiabetesAmerica Over $240,000 Per Year

Tue, 08 Dec 2009 13:11:01 GMT

...provides an unbeatable combination: easy configuration, scalability, reliability, and cost savings," said Irv Shapiro, CEO of Ifbyphone. Ifbyphone's Virtual Call Center technology enabled DiabetesAmerica to set up its own in-house call center with setup taking only two weeks. The ...

NTI Selects Five9's Market Leading On-Demand Call Center Software as Platform for Delivering Virtual Call Center Staffing Solutions for Work-at-Home Call Center Market

Thu, 03 Dec 2009 14:00:18 GMT

...customers an all-in-one package based on NTI's work-at-home call center agents and Five9's Virtual Call Center technology that provides an ideal solution for any call center looking for a highly qualified outsourced work-at-home ...

Penn's Center for High Impact Philanthropy Names Benefits Data Trust as Worthy of Investment

Mon, 30 Nov 2009 19:47:03 GMT

...gain access to public benefits. It developed an innovative outreach and application model that uses list strategies, direct mail and call center technologies to locate, contact and apply thousands of limited-income seniors for multiple state and federal benefits they are ...

Vodafone Turkey Garners 'Best Call Center Technology Solution' Award

Tue, 24 Nov 2009 04:51:07 GMT

...Vodafone Turkey Garners 'Best Call Center Technology Solution' Award TMCNet: Vodafone Turkey Garners 'Best Call Center Technology Solution' Award [November 23, 2009] Vodafone Turkey Garners ...

AltiGen Unified Communications Solution Pays Dividends for New York Bank

Mon, 23 Nov 2009 11:50:54 GMT

...and increase existing customer satisfaction, we needed a new Unified Communications infrastructure. To that end, we've implemented AltiGen's call center technology at our main location, and have deployed AltiGen's software-based VoIP solution for hundreds of extensions across ...

Vodafone Turkey Gets 'Best Call Center Technology Solution' Award

Sat, 21 Nov 2009 03:50:51 GMT

...Vodafone Turkey Gets 'Best Call Center Technology Solution' Award TMCNet: Vodafone Turkey Gets 'Best Call Center Technology Solution' Award [November 20, 2009] Vodafone Turkey Gets ...

Colorado Utility Improves Customer Service with Qwest Call Center Technology

Thu, 19 Nov 2009 15:01:03 GMT

...Colorado Utility Improves Customer Service with Qwest Call Center Technology TMCNet: Colorado Utility Improves Customer Service with Qwest Call Center Technology [November 19, 2009] Colorado Utility Improves Customer ...

Model Metrics' eGiving Solution for Donation Management Now Available on Salesforce.com AppExchange

Thu, 19 Nov 2009 12:21:03 GMT

...as Abbott, Allstate, Aon, Cars.com, CME Group, Honeywell, InfoUSA, MasterCard, Medtronic and Orbitz. With a focus on mobile and call center technology, business process and change management innovation, and custom development, Model Metrics has completed hundreds of engagements for mid ...

Model Metrics and Enrollment Rx Partner to Deliver Comprehensive Enrollment Solution for the Education Sector on the Force.com Platform

Thu, 19 Nov 2009 12:20:59 GMT

Model Metrics' Cloud Converter for Force.com Now Available on the Salesforce.com AppExchange

Thu, 19 Nov 2009 12:20:58 GMT

Saveology.com® Presenting on Target Complex Integrations in Your Contact Center at Dreamforce 2009

Thu, 19 Nov 2009 00:04:03 GMT

...living for households by providing valuable cost savings on known brands and services, announced today that Sara Satchel, Director of Call Center Technology and Salesforce Implementation at Saveology.com®, is a featured panelist at the Dreamforce 2009 conference, the premier ...

AMF Bowling Centers and Verizon Business Strike Deal for Integrated Networking Solution; IP Network Improves Customer Experience, Streamlines IT Operations

Wed, 18 Nov 2009 16:55:12 GMT

...VPNs, Ethernet services, videoconferencing applications, Web site hosting and managed services, and voice services such as voice-over-IP (VoIP), call center technologies, toll-free services, voicemail/voice messaging, Centrex services, call forwarding, and local and long distance services. The surveys ...

Verizon: AMF Bowling Centers and Verizon Business Strike Deal for Integrated Networking Solution

Wed, 18 Nov 2009 16:51:05 GMT

Model Metrics Helps Acco Brands Gain New Visibility into Direct Sales with Salesforce CRM

Wed, 18 Nov 2009 12:20:55 GMT

...as Abbott, Allstate, Aon, Cars.com, CME Group, Honeywell, InfoUSA, MasterCard, Medtronic, and Orbitz. With a focus on mobile and call center technology, business process and change management innovation, and custom development, Model Metrics has completed hundreds of engagements for mid ...

AMF Bowling Centers and Verizon Business Strike Deal for Integrated Networking Solution

Wed, 18 Nov 2009 05:02:47 GMT

PerSay Voice Biometrics Deployment at Vodafone Turkey wins "Best Call Center Technology Solution" Award

Tue, 17 Nov 2009 14:04:03 GMT

...PerSay Voice Biometrics Deployment at Vodafone Turkey wins "Best Call Center Technology Solution" Award TMCNet: PerSay Voice Biometrics Deployment at Vodafone Turkey wins "Best Call Center Technology Solution" Award [November ...

ActiveONE(TM) GPS Safety Cell Phone Now Available

Tue, 17 Nov 2009 10:02:21 GMT

...can immediately pinpoint your exact location to within just a few feet in just seconds. Then, if necessary, using proprietary call center technology, your personal CARE specialist can quickly identify and dispatch emergency responders from a nationwide database of local EMS ...

Buyseasons utilizes AltiGen call center technology

Tue, 10 Nov 2009 14:51:54 GMT

...Buyseasons utilizes AltiGen call center technology TMCNet: Buyseasons utilizes AltiGen call center technology [November 10, 2009] Buyseasons utilizes AltiGen call center technology Nov 10 ...

World's Largest Online Costume Retailer Utilizes AltiGen Call Center Solution

Thu, 05 Nov 2009 11:30:08 GMT

...percent Microsoft-based VoIP business phone systems and call center solutions announced today that online retailer BUYSEASONS, Inc utilized AltiGen call center technology to process up to 14,000 in-bound calls a day during the Halloween season. BUYSEASONS, Inc, a ...

Verizon Business Unveils Cloud-Based Application-Monitoring Tools; SaaS Offering Efficiently Helps Maintain Integrity, Performance of Critical Network-Based Video, Voice and Data Applications News Release

Thu, 22 Oct 2009 04:14:49 GMT

Verizon: Verizon Business Unveils Cloud-Based Application-Monitoring Tools

Wed, 21 Oct 2009 16:34:57 GMT

Verizon Business Unveils Cloud-Based Application-Monitoring Tools

Wed, 21 Oct 2009 04:02:51 GMT

Broadstripe Extends First Ever Lifetime Price Guarantee

Tue, 13 Oct 2009 17:58:01 GMT

...of dollars upgrading its network, overhauling customer care operations; hiring additional staff from the communities it serves and implementing new call center technologies. As a result, the vast majority of Broadstripe customers can now enjoy download speeds as fast as 15Mbps ...

Boomi and Model Metrics Team to Maximize Value of CRM Applications for Global Forex

Tue, 13 Oct 2009 13:34:43 GMT

Angel.com Announces Fall '09 Release: Increase Enterprise Business Efficiency and Caller Satisfaction

Tue, 13 Oct 2009 07:47:09 GMT

...a call completes. o Generate random values with Logic Pages. Easily generate confirmation numbers and randomize application processes. "IVR and call center technologies should be easy for enterprise customers to manage as well as easy for callers to use," said Don ...

Five9 Releases Virtual Call Center Suite 7.3

Sat, 10 Oct 2009 17:10:06 GMT

...Five9 Cloud Computing Platform for Call Centers. Jim Dvorkin, CTO for Five9, said, "In the past, integration of premise-based call center technology like Avaya or Nortel and premise-based CRM software like Siebel or PeopleSoft was a challenging task that ...

Model Metrics Names Seasoned Technology Executive Chris Conant COO to Steer Growth and Lead Sales and Operations

Wed, 07 Oct 2009 11:34:58 GMT

Five9 Announces New Release of On-Demand Call Center Software Integrated with Leading On-Demand CRM Solutions

Mon, 05 Oct 2009 10:19:27 GMT

...Five9 Cloud Computing Platform for Call Centers. Jim Dvorkin, CTO for Five9, said "In the past, integration of premise-based call center technology like Avaya or Nortel ( News - Alert ) and premise-based CRM software like Siebel or PeopleSoft was a challenging ...

Governing Magazine Features Benefits Data Trust's New Streamlined Application Process

Sun, 04 Oct 2009 01:09:34 GMT

...low-income senior citizens across the nation, features an outreach and application model that uses list strategies, direct mail and call center technologies. Houston said that, while technology enabled this process integration, "human vision is what turns the process from vertical ...

Benefits Data Trust Recognized for New Streamlined Application Process That Assures Delivery of State and Federal Benefits to Deserving Low-Income Seniors

Thu, 01 Oct 2009 18:30:25 GMT

...income senior citizens across the nation, features an innovative outreach and application model that uses list strategies, direct mail and call center technologies. This new approach has revolutionized the siloed eligibility determination process that stretches across multiple federal and state agencies ...

Contactual Builds Momentum among Large Enterprises

Wed, 30 Sep 2009 13:00:25 GMT

...in-house, remote, mobile or home-based agents. About Contactual Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way for companies to deploy a world class ...

Model Metrics Selected as Inaugural Member of Amazon Web Services Solutions Providers Program

Wed, 23 Sep 2009 11:39:32 GMT

Five9 Certifies its Next-Generation On-Demand Call Center Software Suite for Salesforce.com AppExchange

Tue, 15 Sep 2009 20:56:18 GMT

...vendors, Five9 does not require any up-front capital investment and can be implemented in days, not months. On-demand call center technology is an excellent fit for distributed and at-home work forces and provides another opportunity for any business ...

Angel.com Partners with VoiceVault, Novauris and Plug'n Pay to Maximize Caller Experience

Mon, 24 Aug 2009 07:26:29 GMT

...and voice recognition technology. By pairing with these leading-edge companies, Angel.com extends the reach of its IVR and call center technology solutions, helping customers maximize business productivity and efficiency, reduce telephony costs, and improve caller satisfaction. "Angel.com's ...

MicroAutomation Implements Loquendo Speech Solutions for Health Dialog

Fri, 21 Aug 2009 15:54:45 GMT

...health plans and self-insured employers. About MicroAutomation, Inc. MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of ...

Ivrnet Announces Engagement by First Contact

Thu, 20 Aug 2009 15:02:14 GMT

...160,000 plus variable hosting fees. This will allow Ivrnet's new customer to enhance its voter communications portal, automated call center technology, and voter contact systems. It will also afford greater downstream opportunities for them and Ivrnet to deploy such ...

Contactual Charges into Europe

Wed, 29 Jul 2009 13:40:57 GMT

...and customer service levels while reducing operating costs." About Contactual Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center ...

Research and Markets: Malaysia Call Center and BPO Market Analysis and Forecast Out Now

Mon, 27 Jul 2009 13:31:56 GMT

...for technology vendors has been in the high double digits. The opportunities for Call Center vendors and service providers of call center technology in Malaysia are significant as local and multinational companies are establishing or upgrading their call centers in this ...

Envision Telephony Receives Speech Technology Excellence Award from Customer Interaction Solutions Magazine

Mon, 27 Jul 2009 06:00:42 GMT

...product is innovative and a leader in the speech technology industry.” For 27 years, Customer Interaction Solutions has been covering call center technology and has seen the advancement of ancient predictive dialers and recording systems, full CTI ( News - Alert ) integration and ...

Shimer College Selects Enrollment Rx to Provide a Comprehensive CRM Solution for Marketing, Recruitment, and Enrollment Management

Thu, 23 Jul 2009 11:04:40 GMT

...Aon, Cars.com, CME Group, Honeywell, InfoUSA, MasterCard, Medtronic and Orbitz. With a focus on mobile, ecommerce, portal, CRM, and call center technology, business process and change management innovation, and custom development, Model Metrics has completed hundreds of engagements in both ...

J.D. Power and Associates Ranks Verizon Business Tops in Customer Satisfaction for Large-Enterprise Voice Services

Fri, 17 Jul 2009 15:25:46 GMT

...large-enterprise business customers to measure customer satisfaction with providers of telecommunications voice services such as voice over IP (VoIP), call center technologies, toll-free services, voice mail/voice messaging, Centrex services, call forwarding, and local and long-distance services. The ...

InstallerNet to Acquire Mobile Enhancement Retailers Association (MERA)

Wed, 08 Jul 2009 04:05:08 GMT

MicroAutomation Expands International Presence with E9-1-1 System

Mon, 22 Jun 2009 20:53:29 GMT

...public safety on an international basis.” About MicroAutomation, Inc. MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of ...

Cloud Computing Firm Model Metrics Records Record Growth, Standardizes on the iPhone(TM) Across the Organization

Thu, 18 Jun 2009 11:49:01 GMT

Contactual Partners with SaskTel to Provide Server Redundancy and Call Center Dependability across North America

Wed, 27 May 2009 12:06:31 GMT

...support, and low maintenance requirements allow companies and internal service organizations to focus on providing great service rather than managing call center technology. Contactual is a global leader in contact center software with offices in the United States, Canada, Europe and ...

Five9 Fuels Telesales and Telemarketing Organizations with Enhancements to its On-Demand Predictive Dialer

Thu, 21 May 2009 16:03:29 GMT

...general availability of its Virtual Call Center Suite 7.2, its award-winning, market-leading Software-as-a-Service (SaaS) call center technology. The new release includes innovative outbound calling capabilities focused on increasing the productivity of Sales and Marketing organizations ...

Leading High-Growth/Later-Stage Companies Named for Capital Connection �09

Mon, 18 May 2009 17:27:27 GMT

...a broad-based direct response marketing services firm providing sophisticated, integrated marketing solutions across multiple channels. Ignite's management team, call center, technology, and marketplace expertise — combined with a proprietary consumer database and predictive analytics technology — ensure direct response and per ...

MVD looking online for better customer service

Wed, 13 May 2009 23:47:56 GMT

...Homans was in Portales on Wednesday to explain plans to put many MVD functions online, streamline office operations and update call center technology. "What we want to create is as many options as possible for our customers to do business with ...

Customer Interaction Solutions' Speech Technology Excellence Award Program Now Accepting Entries

Thu, 30 Apr 2009 17:39:54 GMT

...Speech Technology Excellence Awards recognizes companies that have developed innovative speech technology and improved speech applications for their clients. Covering call center technology for over two decades, “Customer Interaction Solutions” magazine has chronicled industry’s evolution, from primitive predictive dialers and ...

Direct Marketing Company Delivers Seamless Sales and Service Experience for Its Customers With Sterling Commerce Solutions

Wed, 29 Apr 2009 14:04:11 GMT

...collaboration of Guthy-Renker, Sterling Commerce and RightNow Technologies, a leading provider of on-demand customer relationship management (CRM) and call center technologies, to create a global, flexible and scalable "customer-centric IT architecture." Central to the Customer Experience Initiative is ...

Element's President Shares Latest Information on Call Center Technology at Broadband Summit 2009

Thu, 16 Apr 2009 07:39:15 GMT

...Element's President Shares Latest Information on Call Center Technology at Broadband Summit 2009 TMCNet: Element's President Shares Latest Information on Call Center Technology at Broadband Summit ...

AT&T Moves Affordable Call Center Capabilities Into the Network With New Hosted Service

Wed, 15 Apr 2009 13:18:27 GMT

...O'Connell, research director with Gartner. "The hosted model gives companies without deep IT technical teams access to the latest call center technologies and management tools that lead to greater agent utilization, while at the same time provide callers with a ...

TMC Announces IP Contact Center Technology Pioneer Award Call for Entries

Fri, 03 Apr 2009 16:34:57 GMT

...group publisher and editor-in-chief of Customer Interaction Solutions. “As a pioneer of the industry, TMC has been covering call center technology since 1982 and recognizes the importance of the progression of technology. It is so important to acknowledge achievers ...

MicroAutomation Releases New Version of Outbound Calling Solution - MicroMessenger

Tue, 31 Mar 2009 20:01:42 GMT

...effective in reaching the correct party.” About MicroAutomation, Inc. MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of ...

Model Metrics Helps African Aid Organization Automate Donations Using Force.com Platform and Salesforce.com

Tue, 24 Mar 2009 07:13:29 GMT

...Aon, Cars.com, CME Group, Honeywell, InfoUSA, MasterCard, Morton Salt, Orbitz, and Tribune Company. With a focus on mobile and call center technology, business process and change management innovation, and custom development, Model Metrics has completed hundreds of engagements in both ...

Model Metrics Releases Definitive CRM Guidelines for CEOs

Tue, 17 Mar 2009 07:14:36 GMT

pulse releases new and improved Intelligent Routing Solution

Mon, 09 Mar 2009 20:06:12 GMT

...benefited from this savings. In addition to the Network division, pulse maintains an Enterprise group that specializes in automated interactive call center technologies to an international client base that includes Fortune 500 companies and governments at the national, state and local ...

CustomerLink adds 100 plus jobs in Superior

Fri, 06 Mar 2009 03:43:11 GMT

...is moving into the space formerly occupied by W.S. Live, formerly Advance Data-Comm. The facility features cutting-edge call center technology and features more than 100 fully-enabled workstations and will allow the creation of more than 100 new ...

Talk2Rep Call Centers and Contact Management Services Announce Talk2Rep@Home Deployment

Wed, 18 Feb 2009 20:15:47 GMT

...and @Home workers in a way that significantly increases service levels and improves customer satisfaction. We have utilized our proprietary call center technologies which incorporate "best agent available" strategies to maximize client and customer satisfaction," states Ryan. After speaking to both ...

Dittberner's Report on Real-Time Interconnect Server Profiles pulse Customer Cases

Wed, 18 Feb 2009 01:32:38 GMT

...from pulse networks' solutions. In addition to the Network division, pulse maintains an Enterprise group that specializes in automated interactive call center technologies to an international client base that includes Fortune 500 companies and governments at the national, state and local ...

Windsor Becomes First North American City to Adopt Motorola PremierOne CSR(TM) Application for Improved Government Response to Citizens

Thu, 12 Feb 2009 14:07:19 GMT

...the relationship our residents have with their municipality and we are excited about the opportunities this upgrade brings to our call center technology." PremierOne CSR's location-centric design identifies where a request originates and automatically assigns and routes the service ...

LiveOps Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions(R) Magazine

Tue, 03 Feb 2009 14:16:35 GMT

...experienced independent home agents provides unmatched service. LiveOps' cost effective solutions provide greater flexibility, quality, scalability and control than traditional call center technology providers. LiveOps is headquartered in Santa Clara, California. http://www.liveops.com/ . About Customer Interaction Solutions Since 1982 ...

Five9 Honored by SearchCRM.com

Sat, 24 Jan 2009 05:44:05 GMT

...Call Center Suite "Product of the Year" Award from SearchCRM.com, a Web guide for Customer Relationship Management (CRM) and call center technology. "Five9 is honored to receive this Call Center Suite Product of the Year award from SearchCRM.com," said ...

CallFire Announces 'DIY Debt Collection' Webinar Series

Fri, 23 Jan 2009 06:43:49 GMT

...to send monthly automated debt collection telephone calls to delinquent accounts. SMBs feeling the financial crunch can also use Virtual Call Center technology to whittle down accounts receivable by automating the client-outreach process. Overdue payments can even be taken over ...

Five9 On-Demand Call Center Software Named 2008 Call Center Suite �Product of the Year' by SearchCRM.com

Wed, 21 Jan 2009 20:02:32 GMT

...Suite "Product of the Year" Award from SearchCRM.com, the Web's best guide for Customer Relationship Management (CRM) and call center technology decision makers and practitioners. Award category winners included leading cloud computing solutions from Five9 for call centers and ...

DIY Debt Collection and Settlement using VoIP

Tue, 20 Jan 2009 17:02:31 GMT

Callidus TrueComp 5.2 Solution Wins SearchCRM.com 2008 Product of the Year Award in 'Sales Force Automation' Category

Tue, 20 Jan 2009 12:03:47 GMT

...Software. About SearchCRM.com and TechTarget SearchCRM.com is the Web's best guide for Customer Relationship Management (CRM) and call center technology decision makers and practitioners. CRM is a business process enabled by technology -- it requires a special combination of ...