TMCnet.com RSS Service: call center software

Five9 Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

Mon, 08 Feb 2010 20:59:02 GMT

...vendors, systems integrators, call center consultants, developers and I.T. professionals to build native software integrations between Five9 on-demand call center software and other enterprise software applications. Five9 provides a robust set of Cloud Application Programming Interfaces (APIs) that can ...

Sitel Launches eTraining Solution for Home-Based Agents

Mon, 08 Feb 2010 13:51:54 GMT

...s home-based customer care agents. With RightTime™ technology through eLearning from inContact, the market leader in on-demand call center software and call center agent optimization tools, Sitel is delivering a customized training and communications solution to the company ...

Ameyo helps leading Telecom provider achieve next level in customer care

Mon, 25 Jan 2010 06:44:25 GMT

...a day to day basis.” A full-featured solution like Ameyo proved to be much-more capable than just a call center software and helped Beam Telecom establish an advanced customer support system. Customer calls could be more intelligently handled and ...

IPitomy Pure IP PBX Honored for Exceptional Innovation

Fri, 22 Jan 2010 19:25:50 GMT

...manufactures a complete line of IP telephony equipment including IP PBX Systems, IP Telephones, IP Gateways, Desktop Call Manager and Call Center Software. For more information visit www.IPitomy.com. © 2010 by IPitomy Communications, Inc. All Rights Reserved. As a community ...

inContact Signs Large International Lodging and Hospitality Company

Wed, 20 Jan 2010 13:05:03 GMT

...Hospitality Company SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand call center software and call center agent optimization tools, announced that it has signed a contract with one of the world ...

Internet Brands Selects Five9 to Drive Customer Service Excellence for Leading Online Auto Resources

Mon, 18 Jan 2010 14:00:03 GMT

...Drive Customer Service Excellence for Leading Online Auto Resources PLEASANTON, Calif. --(Business Wire)-- Five9 Inc., the leader in on-demand call center software, announced today that Internet Brands has selected the Five9 Virtual Call Center Suite for their Automotive Customer Care ...

inContact Announces Key Wins to Finish 2009

Wed, 13 Jan 2010 15:32:03 GMT

...Finish 2009 SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS), (www.inContact.com), the market leader in on-demand call center software and call center agent optimization tools, announced that it concluded 2009 on a strong note with the signing ...

inContact to Present at the 12th Annual Needham Growth Stock Conference

Thu, 07 Jan 2010 18:58:03 GMT

...Stock Conference SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand call center software and call center agent optimization tools, announced that company CEO Paul Jarman will be presenting at the 12th ...

inContact Names New Senior Vice President of Product and Strategy

Wed, 06 Jan 2010 05:21:45 GMT

...of Product and Strategy Jan 06, 2010 (Close-Up Media via COMTEX) -- inContact, Inc., a company specializing in on-demand call center software and call center agent optimization tools, announced the addition of Jim Tanner as the Senior Vice President of ...

Jim Tanner Joins inContact as Senior Vice President of Product and Strategy

Tue, 29 Dec 2009 22:00:03 GMT

...and Strategy SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand call center software and call center agent optimization tools, announced the addition of Jim Tanner as the Senior Vice President of ...

Direct Response Marketing Company Selects inContact Call Routing Software

Mon, 28 Dec 2009 04:29:26 GMT

...inContact Call Routing Software Dec 28, 2009 (Close-Up Media via COMTEX) -- inContact, Inc., a company specializing in on-demand call center software and call center agent optimization tools, announced that it has signed a contract to implement its call routing ...

inContact Closes $8.4 Million Common Stock Offering

Mon, 28 Dec 2009 04:29:12 GMT

...4 Million Common Stock Offering Dec 28, 2009 (Close-Up Media via COMTEX) -- inContact, Inc., a company providing on-demand call center software and call center agent optimization tools, announced that it has entered into a definitive agreement and has closed ...

inContact Trusted Solution for Leading Direct Marketing Company

Tue, 22 Dec 2009 16:30:03 GMT

...Marketing Company SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand call center software and call center agent optimization tools, announced today that it has signed a contract to implement its call ...

inContact Closes $8.4 Million Common Stock Offering

Mon, 21 Dec 2009 21:01:03 GMT

...Stock Offering SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand call center software and call center agent optimization tools, announced today that it has entered into a definitive agreement and has ...

Vialinx Deploys Five9 On-Demand Blended Call Center Software

Fri, 18 Dec 2009 06:10:25 GMT

...Vialinx Deploys Five9 On-Demand Blended Call Center Software TMCNet: Vialinx Deploys Five9 On-Demand Blended Call Center Software [December 18, 2009] Vialinx Deploys Five9 On-Demand ...

inContact Implements Its Call Routing Platform at San Diego Call Center

Fri, 18 Dec 2009 06:10:10 GMT

...at San Diego Call Center Dec 18, 2009 (Close-Up Media via COMTEX) -- inContact, Inc., a provider of on-demand call center software and call center agent optimization tools, announced that it completed the implementation of inContact's call routing platform ...

Five9 Names New Senior Vice President of Enterprise Sales

Thu, 17 Dec 2009 04:41:00 GMT

...Vice President of Enterprise Sales Dec 17, 2009 (Close-Up Media via COMTEX) -- Five9 Inc., a provider of on-demand call center software, announced that Dan Burkland has joined the company as Senior Vice President of Enterprise Sales and Business Development ...

inContact Adds San Diego Call Center to Its 211 Customer Base

Tue, 15 Dec 2009 16:30:03 GMT

...Customer Base SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand call center software and call center agent optimization tools, announced today that it successfully completed the implementation of inContact's call ...

Vialinx Switches to Five9 On-Demand Blended Call Center Software and Increases Sales Productivity by 30%

Tue, 15 Dec 2009 14:00:03 GMT

...Vialinx Switches to Five9 On-Demand Blended Call Center Software and Increases Sales Productivity by 30% TMCNet: Vialinx Switches to Five9 On-Demand Blended Call Center Software and ...

Veteran Call Center Software Executive Joins Five9 as Senior Vice President of Enterprise Sales

Mon, 14 Dec 2009 14:00:09 GMT

...Veteran Call Center Software Executive Joins Five9 as Senior Vice President of Enterprise Sales TMCNet: Veteran Call Center Software Executive Joins Five9 ...

Ifbyphone's Virtual Call Center Software Saves DiabetesAmerica Over $240,000 Per Year

Tue, 08 Dec 2009 13:11:01 GMT

...Ifbyphone's Virtual Call Center Software Saves DiabetesAmerica Over $240,000 Per Year TMCNet: Ifbyphone's Virtual Call Center Software Saves DiabetesAmerica Over $240 ...

inContact Named World's Best Technology Innovation by ContactCenterWorld.com

Tue, 08 Dec 2009 13:04:03 GMT

...CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) was named the Best Technology Innovation in the world for its on-demand call center software and agent optimization tools at the 2009 Global Top Performers Awards presented at the recent ContactCenterWorld.com 2009 ...

inContact Provides Call Routing Backbone to Two Additional Healthcare Call Centers

Mon, 07 Dec 2009 13:04:03 GMT

...Call Centers SALT LAKE CITY --(Business Wire)-- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the leading provider of on-demand call center software and agent optimization tools, announced the expansion of its healthcare customer base with the implementation of two new ...

Ken-Tech BPO now powered by Drishti's award-winning Ameyo Contact Center suite

Mon, 07 Dec 2009 09:27:16 GMT

...infrastructure. Various ITES start-ups have emerged and emerging outsourcing firms upgraded to large Call Centers. With futuristic IP-based call center software, Drishti-Soft Solutions provides the right technology required to power quality customer interactions for these enterprises. About Ken ...

NTI Selects Five9's Market Leading On-Demand Call Center Software as Platform for Delivering Virtual Call Center Staffing Solutions for Work-at-Home Call Center Market

Thu, 03 Dec 2009 14:00:18 GMT

...NTI Selects Five9's Market Leading On-Demand Call Center Software as Platform for Delivering Virtual Call Center Staffing Solutions for Work-at-Home Call Center Market TMCNet: NTI ...

Indosoft Releases Q-suite 4.0, Its Call Center Software for Asterisk

Sun, 29 Nov 2009 08:20:50 GMT

...Indosoft Releases Q-suite 4.0, Its Call Center Software for Asterisk TMCNet: Indosoft Releases Q-suite 4.0, Its Call Center Software for Asterisk [November 29, 2009 ...

inContact Releases CTI Adapter on the Salesforce.com AppExchange

Wed, 25 Nov 2009 04:50:54 GMT

...the Salesforce.com AppExchange Mar 25, 2009 (Close-Up Media via COMTEX) -- inContact, Inc. announced integration of its on-demand call center software with Salesforce CRM via a CTI (computer telephony integration) adapter. According to inContact, the company's CTI adapter ...

inContact CTI Adapter Now Available on the Salesforce.com AppExchange

Thu, 19 Nov 2009 13:01:03 GMT

...Alert ) Dreamforce Conference - inContact, Inc. (NASDAQ: SAAS) (www.inContact.com) today announced easy integration of its market-leading on-demand call center software with Salesforce CRM via a CTI ( News - Alert ) (computer telephony integration) adapter. The inContact CTI adapter is available ...

Five9 partners with Bluewolf to deliver call center solutions

Wed, 18 Nov 2009 18:21:24 GMT

...2009] Five9 partners with Bluewolf to deliver call center solutions Nov 18, 2009 (Datamonitor via COMTEX) -- Five9, a provider of call center software, has partnered with Bluewolf to deliver advanced, integrated call center solutions in the cloud, based on the Five9 ...

Five9 Partners With Bluewolf to Provide Cloud Integration Services for Call Centers

Tue, 17 Nov 2009 20:14:03 GMT

...Bluewolf to Provide Cloud Integration Services for Call Centers PLEASANTON, Calif. --(Business Wire)-- Five9, Inc., the leader in on-demand call center software announced today that it has partnered with Bluewolf, the leader in agile consulting, to deliver advanced, integrated call ...

AltiGen Unifies Communications for the Emergency Command Center in Nanjing, China

Wed, 11 Nov 2009 11:30:05 GMT

...all VoIP communications. The entire system now uses AltiGen's new Max Communications Server (MaxCS), coupled with its powerful integrated Call Center software engine. The MaxCS solution includes IP-PBX, CTI, ACD, IVR and system management functions. With the AltiGen MaxCS ...

Purple Heart Services and Concenex Team up to Provide Training to Combat Wounded and Disabled Veterans Returning from Iraq and Afghanistan

Mon, 26 Oct 2009 18:42:03 GMT

...blend of tactical and strategic elements that are unique in the contact center industry. Since 1999 Concenex has been providing call center software and services to Fortune 100 and 2500 corporations and small to mid-size enterprises. Please visit us at ...

Five9 Offers Cloud Computing Platform for Call Centers

Sat, 10 Oct 2009 17:10:06 GMT

...called an industry-first Cloud Computing Platform for Call Centers that enables building native software integrations between Five9 on-demand call center software and other enterprise software applications. The company said that call centers across horizontal functions - Sales and Marketing, Customer ...

Five9 Releases Virtual Call Center Suite 7.3

Sat, 10 Oct 2009 17:10:06 GMT

...Virtual Call Center Suite 7.3 Oct 10, 2009 (Close-Up Media via COMTEX) -- Five9, a provider of on-demand call center software, announced General Availability (GA) of Release 7.3 of their Virtual Call Center Suite. The release provides native ...

WorkForce Management Software Group: Community Version 3.5 Available for General Delivery

Mon, 05 Oct 2009 13:35:27 GMT

...reg;, Cisco®, Interactive Intelligence ( News - Alert ) ®, Siemens® and is also integrated tightly into Five9's® hosted, call center software on demand, solution. To learn more about Community or set up a live product review of this revolutionary ...

Promero Announces Enhanced Telephone Service, Call Center Software and Predictive Dialer for Salesforce Users

Mon, 05 Oct 2009 12:05:49 GMT

...Promero Announces Enhanced Telephone Service, Call Center Software and Predictive Dialer for Salesforce Users TMCNet: Promero Announces Enhanced Telephone Service, Call Center Software and Predictive Dialer ...

Five9 Announces New Release of On-Demand Call Center Software Integrated with Leading On-Demand CRM Solutions

Mon, 05 Oct 2009 10:19:27 GMT

...Five9 Announces New Release of On-Demand Call Center Software Integrated with Leading On-Demand CRM Solutions TMCNet: Five9 Announces New Release of On-Demand Call Center Software ...

Five9 Announces Industry-First Cloud Computing Platform for Call Centers

Mon, 05 Oct 2009 10:04:27 GMT

...today an industry-first Cloud Computing Platform for Call Centers that enables building native software integrations between Five9 on-demand call center software and other enterprise software applications. Now, call centers across horizontal functions - Sales and Marketing, Customer Service and Support ...

TouchStar Hosted Announces Record Growth and Unveils New Brand - TelStar Hosted Solutions

Wed, 30 Sep 2009 07:49:00 GMT

...off. Our utilization is high and we’re adding new infrastructure almost weekly.” About TelStar TelStar® provides world class hosted call center software offering industry leading SaaS deployment options. TelStar serves hundreds of global businesses and call centers from its headquarters ...

Five9 Certifies its Next-Generation On-Demand Call Center Software Suite for Salesforce.com AppExchange

Tue, 15 Sep 2009 20:56:18 GMT

...Five9 Certifies its Next-Generation On-Demand Call Center Software Suite for Salesforce.com AppExchange TMCNet: Five9 Certifies its Next-Generation On-Demand Call Center Software Suite for ...

Noble Systems Announces Acquisition of Assets from TouchStar

Tue, 08 Sep 2009 12:05:39 GMT

...noblesys.com. About TouchStar TouchStar and its subsidiaries Sigmaworx, Digisoft and Data-Tel Info Solutions develops and supports world class call center software with on-site and hosted SaaS deployment options. TouchStar serves over 2,500 global businesses and call centers ...

Ifbyphone's Voice Broadcasting Service Helps Dealer Product Services Slash Costs by 20 Percent and Add Value for Clients

Tue, 01 Sep 2009 12:47:35 GMT

...to their customers." Telecom innovator Ifbyphone offers a suite of hosted phone applications, including Voice Broadcasting, IVR, Call Tracking, Virtual Call Center Software and more. To see the complete suite of Ifbyphone's services, please visit www.ifbyphone.com. About Ifbyphone ...

OnState Communications raises $5.5 million in funding

Tue, 25 Aug 2009 18:47:34 GMT

...Aug 25, 2009 (Datamonitor Financial Deals Tracker via COMTEX) -- OnState Communications, Inc., a US-based provider of web-based virtual call center software solutions, has raised $5.5 million of a planned $9.2 million funding round. Deal Value (US$ Million ...

2 Weed Man Franchises Trim Costs Via Ifbyphone Voice Broadcasting

Sun, 23 Aug 2009 06:17:16 GMT

...70 years." Telecommunications provider Ifbyphone offers a suite of hosted phone applications, including Outbound IVR, Phone Call Tracking and Virtual Call Center Software. ((Comments on this story may be sent to newsdesk@closeupmedia.com)) [ Back To TMCnet.com's Homepage ] description: 2 ...

Ifbyphone's Voice Broadcasting Service Helps Two Franchise Businesses Save Almost $1,000 Per Month and Improve Customer Care

Tue, 18 Aug 2009 10:04:07 GMT

...in 70 years." Telecom innovator Ifbyphone offers a suite of hosted phone applications, including Outbound IVR, Phone Call Tracking, Virtual Call Center Software and more. To see the complete suite of Ifbyphone's services, please visit www.ifbyphone.com. About Ifbyphone ...

AMX and Intergraph partner to provide technologies suite to utilities

Wed, 12 Aug 2009 16:17:26 GMT

...integration issues. Additional optional components for the pre-integrated solution include e-billing, business intelligence, cashiering, customer self-service and call center software, among others. In addition to eliminating integration challenges, the combined solution provides one common user interface across all ...

Intergraph(R) Joins Forces with AMX International to Provide Comprehensive Enterprise Utility Management Suite

Tue, 11 Aug 2009 13:17:21 GMT

...integration issues. Additional optional components for the pre-integrated solution include e-billing, business intelligence, cashiering, customer self-service and call center software, among others. "Utilities of all sizes are currently under increased pressure to deliver more energy while working more ...

The Freedom To Search

Wed, 29 Jul 2009 21:04:01 GMT

...Gamma Engineers, Inc Gamma Engineers, Inc is a contact center technology and services company. Gamma Engineers architects, designs, and implements call center software and develops products to improve the efficiency of contact centers. For more information contact: Info@gammaengineers.com 1-866 ...

Genesys to integrate CounterPath's SDK into agent desktop product suite

Fri, 17 Jul 2009 14:16:58 GMT

...and deploy their own applications. Robert Brown, vice president of marketing for CounterPath, said: "The combined solution of Genesys's call center software and CounterPath's SDK empowers call center managers to leverage innovative VoIP technologies to enhance collaboration, dynamically scale ...

Genesys Licenses CounterPath Technology to Bring VoIP to Call Centers Worldwide

Thu, 16 Jul 2009 12:34:55 GMT

...customer satisfaction and improving operational efficiencies," said Robert Brown, Vice President of Marketing for CounterPath. "The combined solution of Genesys' call center software and CounterPath's SDK empowers call center managers to leverage innovative VoIP technologies to enhance collaboration, dynamically scale ...

TMone Deploys Cloud Computing Solutions from Five9 and Salesforce.com

Thu, 25 Jun 2009 05:18:36 GMT

...Solutions from Five9 and Salesforce.com Jun 24, 2009 (Close-Up Media via COMTEX) -- Five9, a supplier of on-demand call center software, announced that TMone, a provider of business process outsourcing for the front office, has deployed Five9 Virtual Call ...

Call Center Outsourcer TMone Achieves Unprecedented Growth by Leveraging Integrated Cloud Computing Solutions from Five9 and Salesforce.com

Mon, 22 Jun 2009 16:03:44 GMT

...Leveraging Integrated Cloud Computing Solutions from Five9 and Salesforce.com PLEASANTON, Calif. --(Business Wire)-- Five9, the leader in on-demand call center software announced today that TMone, a leading provider of business process outsourcing for the front office has deployed Five9 ...

TIE appoints Emile van de Klok to build company's business in EMEA.

Mon, 15 Jun 2009 15:49:46 GMT

...industry as a R&D manager responsible for the development of IVR (Interactive Voice Response), CTI (Computer Telephony Integration) and Call Center Software. In 2000 he was one of the founders of Key-link B.V., where he was responsible for ...

TIE benoemt Emile van de Klok om activiteiten in EMEA te ontwikkelen

Mon, 15 Jun 2009 15:49:43 GMT

...telecom industrie als R&D manager verantwoordelijk voor de ontwikkeling van IVR (Interactive Voice Response), CTI (Computer Telephony Integration) en Call Center Software. In 2000 was hij een van de oprichters van Key-link B.V., waar hij verantwoordelijk was voor ...

Amcom Enhances Smart Console Call Center Solution

Wed, 10 Jun 2009 04:18:30 GMT

...Jun 09, 2009 (Close-Up Media via COMTEX) -- Amcom Software, Inc. has announced the release of its enhanced Smart Console call center software. Amcom said that hundreds of organizations across the healthcare, higher education, hospitality, government, and corporate sectors use its ...

Amcom Software Releases Enhanced Smart Console Call Center Solution

Thu, 04 Jun 2009 13:03:35 GMT

...Smart Console Call Center Solution MINNEAPOLIS --(Business Wire)-- Amcom Software, Inc., today announced the release of its enhanced Smart Console call center software. Hundreds of organizations across the healthcare, higher education, hospitality, government, and corporate sectors use Amcom's operator console ...

Community 3.5 Workforce Management Makes Market Debut

Mon, 01 Jun 2009 13:12:57 GMT

...R), Nortel(R), Cisco(R), Interactive Intelligence(R), Siemens(R) and is also integrated tightly into Five9's(R) hosted, call center software on demand, solution. To learn more about Community or set up a live product review of this revolutionary ...

Five9 Virtual Call Center Suite Wins 2008 Communications Solutions Product of The Year Award

Wed, 27 May 2009 05:18:13 GMT

...to our growing list of accomplishments," said Jim Dvorkin, CTO, Five9. "With the largest engineering team in the on-demand call center software industry, every new release delivers significantly more value to our customers, growing their revenues and optimizing their costs ...

Five9 Fuels Telesales and Telemarketing Organizations with Enhancements to its On-Demand Predictive Dialer

Thu, 21 May 2009 16:03:29 GMT

...Telemarketing Organizations with Enhancements to its On-Demand Predictive Dialer PLEASANTON, Calif. --(Business Wire)-- Five9, the leader in on-demand call center software announced today the general availability of its Virtual Call Center Suite 7.2, its award-winning, market-leading ...

Five9 Receives 2008 Communications Solutions Product of the Year Award

Tue, 19 May 2009 16:25:28 GMT

WorkForce Management Software Group (WFMSG) to Debut New Software Release at ICMI's Contact Center Management Conference and Expo

Thu, 14 May 2009 18:44:14 GMT

...R), Nortel(R), Cisco(R), Interactive Intelligence(R), Siemens(R), and is also integrated tightly into Five9's(R) hosted call center software on demand solution. To learn more about Community or set up a live product review of this revolutionary ...

WFMSG to Debut New Software Release at ICMI Event

Tue, 05 May 2009 20:09:22 GMT

...reg;, Nortel®, Cisco®, Interactive Intelligence®, Siemens® and is also integrated tightly into Five9's® hosted, call center software on demand, solution. To learn more about Community or set up a live product review of this revolutionary ...

TouchStar Announces its Latest Innovation in Contact Center Technology - TouchStar 6.0.

Fri, 01 May 2009 07:23:04 GMT

...a competitive advantage," commented Chris Rieple, TouchStar's Global Director of Sales. About TouchStar TouchStar develops and supports world class call center software with on-site and hosted (SaaS) deployment options. TouchStar serves over 2,500 global businesses and call centers ...

IPitomy Announces Distribution Relationship With Target Distributing

Fri, 01 May 2009 07:10:23 GMT

...and manufactures a complete line of IP telephony equipment including IP PBX Systems, IP Telephones, IP Gateways, DesktopCall Manager and Call Center Software. IPitomy Communications LLC Contact: M. Elaine Blodgett Sales Manager 941-306-2208 ### Read the full story at http ...

Fonality is Cash Flow Positive in March, Attaining 102% Compound Annual Growth

Wed, 29 Apr 2009 04:03:19 GMT

...and you see how serious we are about continuing to innovate." Financial results have come from increased sales of applications, call center software, and larger customers purchasing multi-site systems. Since the economic downturn sales from companies with over 20 employees ...

Blue Vase Marketing Signs Contract for Concenex Unified Customer Interaction Platform, Montage™ and VoIP IP/PBX Services

Wed, 08 Apr 2009 18:26:09 GMT

...platform solutions are designed to help companies optimize efficiency, increase revenue and lower costs. Since 1999 Concenex has been providing call center software and services to Fortune 100 and 2500 corporations and small to mid-size enterprises. Concenex is a privately ...

Five9 Receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine

Tue, 07 Apr 2009 15:35:24 GMT

...and June 2009 issues of Customer Interaction Solutions magazine. About Five9 Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serves ...

Portage launches new version of AgentTime with Flex Shift optimization

Tue, 07 Apr 2009 14:09:12 GMT

...new version of AgentTime with Flex Shift optimization Apr 07, 2009 (Datamonitor via COMTEX) -- Portage Communications, a provider of inbound call center software applications, has launched version 4.0 of its AgentTime scheduler and supporting suite of call center workforce management ...

Portage Communications Releases AgentTime(TM) Version 4.0 With Flex Shift(TM) Optimization

Mon, 06 Apr 2009 12:35:49 GMT

...are included free with AgentTime. Portage Communications, Inc. was founded in 1994 with the invention of innovative autodialing, and inbound call center software applications. Portage has distributed thousands of copies of its call center software products, Call Center Designer, SimACD, and ...

NT Sweden Deploys Native Agent Session Controller for Indosoft Inbound Call Center Software at SAMTRANS

Sun, 05 Apr 2009 07:14:23 GMT

...NT Sweden Deploys Native Agent Session Controller for Indosoft Inbound Call Center Software at SAMTRANS TMCNet: NT Sweden Deploys Native Agent Session Controller for Indosoft Inbound Call Center Software at SAMTRANS ...

New Avaya Contact Center Solution Helps Businesses Raise the Bar on Customer Service Excellence

Mon, 30 Mar 2009 04:04:55 GMT

...please visit www.avaya.com. Avaya Strategic Communications Consulting Backgrounder Recommended Keywords: customer service, call center, customer services, call centers, call center software, contact center, Avaya Intelligent Customer Routing, Avaya, Avaya phone, Avaya phone systems, Avaya communication, business phone system, business ...

TMC Builds You Online Communities

Thu, 26 Mar 2009 20:32:54 GMT

...Signs 5-Year Micro-Community Agreement with TMC - May 30, 2008 • TMCnet Hits 100 Sponsored Community Milestone - Apr 06, 2008 • Call Center Software Community - Aug 25, 2008 • Build Communities With Google's Help - Jun 10, 2008 • New TMCnet Record and New ...

Seton Hall University Deploys Five9's On-Demand Call Center Software

Thu, 26 Mar 2009 05:43:43 GMT

...Seton Hall University Deploys Five9's On-Demand Call Center Software TMCNet: Seton Hall University Deploys Five9's On-Demand Call Center Software [March 26, 2009] Seton Hall University ...

Five9 Leverages SuiteCloud

Wed, 25 Mar 2009 06:45:18 GMT

...March 25, 2009] Five9 Leverages SuiteCloud Mar 24, 2009 (Close-Up Media via COMTEX) -- Five9, a provider of on-demand call center software, announced that it has extended NetSuite's integrated Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Ecommerce ...

Seton Hall University Leverages Five9's On-Demand Call Center Software to Provide Innovative Insights into Topical Sports Issues and Ethics

Mon, 23 Mar 2009 16:12:01 GMT

...Seton Hall University Leverages Five9's On-Demand Call Center Software to Provide Innovative Insights into Topical Sports Issues and Ethics TMCNet: Seton Hall University Leverages Five9's On ...

Five9 extends NetSuite's business management system using SuiteCloud

Fri, 20 Mar 2009 16:43:00 GMT

...extends NetSuite's business management system using SuiteCloud Mar 20, 2009 (Datamonitor via COMTEX) -- Five9, a provider of on-demand call center software, has extended NetSuite's integrated enterprise resource planning, customer relationship management, and e-commerce suite to call centers ...

Five9 Uses SuiteCloud to Extend NetSuite Business Management System to Call Centers

Thu, 19 Mar 2009 15:47:00 GMT

...to Extend NetSuite Business Management System to Call Centers PLEASANTON, Calif. --(Business Wire)-- Five9, a leading provider of on-demand call center software, announced today that it has extended NetSuite's integrated Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and ...

NetSuite Unveils SuiteCloud, Enabling Businesses To Run Their Core Business Operations In The Cloud

Thu, 19 Mar 2009 12:44:19 GMT

...handling front-office or back-office functions," said Jim Dvorkin, CTO at Five9, the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. "With our leading technology and experience in enabling efficient call center ...

SironaHealth Incorporates as a Medical Contact Center Company, Transitions IntelliCare Business

Wed, 04 Mar 2009 08:46:02 GMT

...health management organizations nationwide. In addition to these core services, the company will continue to license IntelliView(R)--a medical call center software (http://www.sironahealth.com/products_services/software_licensing.php) platform designed specifically for healthcare call centers--to customers who wish ...

TMC Reports 14 Percent Increase in Subscriber Base of Customer Interaction Solutions Leading CRM/Call Center/Contact Center Publication

Tue, 03 Mar 2009 16:31:36 GMT

...for information and serves as an educational platform on a variety of the industry’s hottest topics including workforce management, call center software, CRM solutions and more,” said Nadji Tehrani, TMC’s founder, CEO and Executive Group Publisher, TMC. “I extend ...

Five9 and Leads360 Bring Integrated On-Demand Predictive Dialer and Lead Management Solutions to Sales Professionals

Mon, 23 Feb 2009 17:02:49 GMT

...been quickly adopting the latest on-demand software solutions to improve their sales effectiveness. Five9, the leader in on-demand call center software, and Leads360, the leader in on-demand sales lead management software, formally announced their completed integration today. Leads360 ...

Contactual Advances Contact Center Usability and Management with Contactual OnDemand Contact Center Version 6

Mon, 23 Feb 2009 16:27:48 GMT

...and Management with Contactual OnDemand Contact Center Version 6 SAN CARLOS, Calif. --(Business Wire)-- Contactual, the leader in on-demand call center software for customer facing organizations looking to improve customer loyalty while reducing costs, today announced the availability of Contactual ...

Qdoba Mexican Grill and zpizza Choose Exit41 as Call Center Partner to Drive Business Growth

Fri, 06 Feb 2009 13:34:12 GMT

...Center Partner to Drive Business Growth ANDOVER, Mass., Feb. 6 /PRNewswire/ -- Exit41, Inc., a leading provider of online ordering and call center software and services for the restaurant industry, today announced the addition of two restaurant concepts to its newly expanded ...

Five9 Honored by SearchCRM.com

Sat, 24 Jan 2009 05:44:05 GMT

...2009] Five9 Honored by SearchCRM.com Jan 23, 2009 (Close-Up Media via COMTEX) -- Five9, a provider of on-demand call center software for telemarketing, customer service, and business continuity, announced that the Five9 Virtual Call Center Suite has received a ...

Five9 On-Demand Call Center Software Named 2008 Call Center Suite �Product of the Year' by SearchCRM.com

Wed, 21 Jan 2009 20:02:32 GMT

...Five9 On-Demand Call Center Software Named 2008 Call Center Suite ‘Product of the Year' by SearchCRM.com TMCNet: Five9 On-Demand Call Center ...

WFMSG Announces Partnership with Five9

Wed, 21 Jan 2009 18:08:32 GMT

...that they have integrated the Community workforce management solution into the Five9's Virtual Call Center Suite of on demand call center software. Community will be offered as the "Five9 Workforce Management" option for customers and prospects looking to use workforce ...

Five9 launches Workforce Management solution

Tue, 20 Jan 2009 17:13:18 GMT

...January 20, 2009] Five9 launches Workforce Management solution Jan 20, 2009 (Datamonitor via COMTEX) -- Five9, a provider of on-demand call center software, has announced the availability of Workforce Management, a new addition to the Virtual Call Center Suite. According to ...

Five9 - Cloud Computing Comes to Call Centers

Mon, 19 Jan 2009 17:02:31 GMT

...January 19, 2009] Five9 - Cloud Computing Comes to Call Centers PLEASANTON, Calif. --(Business Wire)-- Five9, the leader in on-demand call center software announced today the general availability of its Virtual Call Center Suite 7.1. The new release includes a ...

Five9 Announces Availability of Five9 Workforce Management

Mon, 19 Jan 2009 17:02:31 GMT

...January 19, 2009] Five9 Announces Availability of Five9 Workforce Management PLEASANTON, Calif. --(Business Wire)-- Five9, the leader in on-demand call center software, announced today the general availability of Five9 Workforce Management, its newest addition to the Five9 Virtual Call Center ...

Amcom Introduces RFID Capabilities

Sat, 17 Jan 2009 06:13:36 GMT

...introducing radio frequency identification (RFID) capabilities. With the update, Amcom stated that it becomes the first provider of mission-critical call center software to offer precise, automated, staff location and management with RFID. The RFID technology works with the Amcom system ...

Five9 Gets Product of the Year Award from Customer Interaction Solutions Magazine

Sat, 17 Jan 2009 01:43:20 GMT

...Marketing Corp.'s (TMC) Customer Interaction Solutions magazine, a publication covering CRM, call centers and teleservices. The Five9 on-demand call center software serves customers on five continents with reliable and robust functionality that is fast, easy, and affordable. "Five9 is ...

OnviSource Joins Avaya DevConnect Program

Fri, 16 Jan 2009 05:44:30 GMT

...2009] OnviSource Joins Avaya DevConnect Program Jan 15, 2009 (Close-Up Media via COMTEX) -- OnviSource, a provider of fully integrated call center software product solutions and call center outsourcing services, announced it has been selected by Avaya, a supplier of business ...

Latitude Software Selects Payment Vision to Offer PCI-Compliant Payment Gateway Services to Customers of Its Debt Management Software

Tue, 13 Jan 2009 18:19:28 GMT

...Latitude products and services. Key Words: Technology, Financial Services, Payments, Payment Gateway, Receivables Management, Collections, Receivables Management Software, Collection Software, Call Center Software, Debt Recovery Software [ Back To TMCnet.com's Homepage ] description: Latitude Software Selects Payment Vision to Offer PCI ...

OnviSource Inc. Selected for Membership in Avaya DevConnect Program

Tue, 13 Jan 2009 17:35:28 GMT

...Selected for Membership in Avaya DevConnect Program PLANO, Texas --(Business Wire)-- OnviSource Inc., a provider of highly affordable, fully integrated call center software product solutions and call center outsourcing services, today announced it has been selected by Avaya Inc., a leading ...

Amcom Software Adds RFID to Call Center Capabilities

Tue, 13 Jan 2009 14:02:28 GMT

...center suite by introducing radio frequency identification (RFID) capabilities. With this update, Amcom becomes the first provider of mission-critical call center software to offer precise, automated, staff location and management with RFID. The RFID technology works with the Amcom system ...

TouchLogic Selects Payment Vision to Offer Payment Gateway Services to Customers of Its Automated Voice Messaging Solution

Mon, 12 Jan 2009 15:19:27 GMT

...visit www.touchlogic.com. Key Words: Technology, Financial Services, Payments, Payment Gateway, Receivables Management, Collections, Voice Messaging, Automated Voice Messaging, Call Center Software, Telephony Software, Interactive Voice Response Software [ Back To TMCnet.com's Homepage ] description: TouchLogic Selects Payment Vision to ...

Exit41 Secures Series C Funding

Fri, 09 Jan 2009 19:43:56 GMT

...Devonshire Investors; Humphrey Enterprises; and JAO Investments. The company stated that its Enterprise 2.0 Suite includes online ordering software, call center software, and call center services that enable restaurants to more effectively and efficiently manage their catering, takeout and delivery ...

Exit41 Receives $8.8 Million in Series C Funding

Thu, 08 Jan 2009 14:13:37 GMT

...from Devonshire Investors; Humphrey Enterprises, LLC; and JAO Investments, LLC. The Exit41 Enterprise 2.0 Suite includes online ordering software, call center software, and call center services that enable restaurants to more effectively and efficiently manage their catering, takeout and delivery ...

Envision and Comunycarse Sign Strategic Partnership

Wed, 07 Jan 2009 15:02:25 GMT

...Monitoring, eLearning, Analytics and Workforce Management tools included in the suite represent significant advances for client service management." Envision's call center software solutions enable supervisors to easily review customer interactions, evaluate agent skills and deliver training to improve agent performance ...

State of Florida, Department of Health Purchases Concenex Unified Customer Interaction Platform, "Montage™"

Mon, 05 Jan 2009 21:17:24 GMT