TMCnet.com RSS Service: call center

Pelephone Selects Perfecto Mobile to Enable Automated Testing of Pre-Launched Mobile Devices and Applications

Tue, 09 Feb 2010 21:51:55 GMT

...with net profits of NIS 682 million. Pelephone has 4,300 employees and about 200 service and sales points and call centers around the country. Pelephone's High speed GSM network, the new 3.75G HSPA network is the world's ...

Web.com Reports Fourth Quarter and Full Year 2009 Financial Results

Tue, 09 Feb 2010 21:17:20 GMT

...down from 3.4% for the third quarter of 2009. On November 12, 2009, Web.com introduced full-service customer call center services powered by its eCommerce specialty company, Solid Cactus. Web.com's Call Center Services eliminates the inherent inefficiencies ...

RAPP India Wins Creative Duties for Intuit Money Manager

Tue, 09 Feb 2010 19:51:59 GMT

...RAPP India offers strategic planning, creative development and integrated marketing campaigns involving new and traditional media, digital, direct, mobile, and call center solutions. In an era of mass customization, data is the key. RAPP is committed to delivering 'measurable' solutions through ...

NEW Named Finalist for 2010 Stevie® Awards for Sales and Customer Service

Tue, 09 Feb 2010 19:23:03 GMT

...touch point from purchase through trade-in to next purchase. Based in Sterling, Va., NEW operates 10 U.S.-based call centers and nine Work-at-Home locations supported by a team of more than 5,800 employees. For more information ...

LINA Korea Selects IBM to Build New Telemarketing System for Future Business Growth

Tue, 09 Feb 2010 19:21:58 GMT

...upgrade, which will be adopted as the standard telemarketing system for other LINA offices in the Asia-Pacific region. LINA call centers will cohere on this new system and will facilitate telemarketing representatives with flexible, resource-sharing abilities. As a result ...

Teleperformance Launches Teleperformance Tools Version 3.0

Tue, 09 Feb 2010 18:28:01 GMT

...Dominic Dato, Executive Chairman of Teleperformance USA, continued, “Teleperformance Tools 3.0 provides an unparalleled, real-time view into our call center operations agent activity. This offering allows us to partner closely with our clients to help them manage costs while ...

Teleperformance (NYSE Euronext Paris: FR 0000051807) Launches Teleperformance Tools Version 3.0

Tue, 09 Feb 2010 16:01:20 GMT

...Dominic Dato, Executive Chairman of Teleperformance USA, continued, "Teleperformance Tools 3.0 provides an unparalleled, real-time view into our call center operations agent activity. This offering allows us to partner closely with our clients to help them manage costs while ...

LiveVox Launches Dynamic Preview with Real-time Cellular ID

Tue, 09 Feb 2010 15:00:07 GMT

...and data synchronization," said Louis Summe ( News - Alert ) , Chief Executive Officer, LiveVox. "Without the dynamic capabilities of this feature, collection call centers would need separate treatments for preview and predictive dialing. This would tax both operations and IT groups because it ...

New software boosts Cassia Co. 911 service

Tue, 09 Feb 2010 14:52:03 GMT

...be notified within minutes, Kidd said. The system will use eight to 12 in-house phone lines or the systems' call center, which has more than 100,000 lines, said Todd Quast, Cassia County mapping expert. The system can also be ...

Micros Retail Systems to Provide Customers Mobile-Enabled Loyalty & Gift Programs Through a Strategic Relationship with Mocapay

Tue, 09 Feb 2010 14:34:02 GMT

...only hospitality technology vendor in the metro New York/New Jersey area with a true 24 hour/365 in-house call center, never an outside answering service. For more information visit http://www.microsnyc.com/ . [ Back To TMCnet.com's Homepage ...

Ifbyphone and WiderFunnel Achieve a 42% Lift in Phone Call Conversions for Saint Jude Retreats

Tue, 09 Feb 2010 14:21:55 GMT

...screencast . For more information about Ifbyphone's Cloud Telephony applications, including Call Tracking Software, Call Tracking Numbers, IVR and Virtual Call Center, visit www.ifbyphone.com. About Ifbyphone Ifbyphone provides businesses a suite of phone automation services to enhance customer communications ...

Retail Consumers' Increasing Mobile Use Raises Expectations for Seamless Cross-Channel Shopping According to Survey

Tue, 09 Feb 2010 14:21:54 GMT

...for the entire inquiry-to-cash process. By creating a seamless experience across all channels including in-store, online, catalog, call center and mobile, Sterling Selling and Fulfillment Suite enables retailers to capture a greater share of consumer spend. Sterling Commerce ...

Broadcore and ABS Telecom Announce Agreement to Expand Broadcore's Hosted Unified Communications Services' Market Reach

Tue, 09 Feb 2010 14:06:40 GMT

...agreement, ABS will carry Broadcore’s entire service offering including Hosted Unified Communications services, IP telephony (VoIP), conferencing, messaging services, call center, mobility solutions, and other communications solutions. ABS currently has customer locations in over 10 states. "ABS Telecom and its ...

Cypress Communications Receives 20th Award for Hosted Unified Communications Excellence

Tue, 09 Feb 2010 13:53:27 GMT

...ACD is ideal for SMEs that want to streamline their internal helpdesks, provide an enhanced caller experience or seamlessly connect call centers and remote agents. Calls can be queued and distributed between team members for effective call management. Intelligent routing spreads ...

Nortel CVAS to Participate in Mobile World Congress 2010

Tue, 09 Feb 2010 13:02:05 GMT

...and mobile smartphone devices. Nortel CVAS provides carrier-hosted capabilities that help service providers to offer integrated communication applications including call center access, instant messaging, telephony, conferencing, video, web collaboration, file sharing and presence to business subscribers. With the Nortel CVAS ...

#1 Direct Marketing Agency Epsilon to Provide Services to Kraft Foods

Tue, 09 Feb 2010 12:51:53 GMT

...better understand consumer preferences and to develop customized and innovative communication strategies across multiple consumer touch points, including print, web, call center and other channels. "We are thrilled to be working with Kraft Foods and supporting their iconic brands. With a ...

Research and Markets: Top Internet Services, Media and Entertainment Call and Contact Center Outsourcing Vendors, Black Book Survey 2009 Results

Tue, 09 Feb 2010 11:51:57 GMT

...dissatisfaction with offshore outsourcing vendors was expressed by less than 9.4% of all surveyed clients with 2009 vertical-specific call center initiatives. Key finding: Comprehensive services vendor arrangements from an end-to-end internet services, media and entertainment oriented CCO ...

TransUnion Web Collect(SM) Adds New Layer of Efficiency When Recovering Debt

Tue, 09 Feb 2010 11:22:21 GMT

...optimize the collections process. Web Collect emphasizes online collection methods, which can help lessen time and dollars spent with collection call centers, paper notifications and postage. "Given the tight economic times, collections organizations and creditors understand the need to harness the ...

Voxeo Partners With Four Key Voice Biometrics Providers

Tue, 09 Feb 2010 11:01:36 GMT

...enhance the customer experience and security while reducing average time per call. CSIdentity VoiceVerified offers solutions for securing online data, call center transactions or mobile commerce connections. PerSay’s voice biometrics products are based on 14 consecutive years of research and ...

ASC to Introduce New Quality Monitoring Solution, INSPIRATIONpro 10.0, at Call Center World; Company to Co-Sponsor Event and Discuss Business Process Optimization

Tue, 09 Feb 2010 10:27:26 GMT

...ASC to Introduce New Quality Monitoring Solution, INSPIRATIONpro 10.0, at Call Center World; Company to Co-Sponsor Event and Discuss Business Process Optimization TMCNet: ASC to Introduce New Quality Monitoring Solution ...

SironaHealth Launches Web-based Audio Health Library as Part of Their 24x7 Nurse Advice Line Service

Tue, 09 Feb 2010 08:51:51 GMT

...24x7 Nurse Advice Line Service South Portland, ME, Feb 09, 2010 (PRWeb.com via COMTEX) -- SironaHealth, a provider of medical call center (http://www.sironahealth.com) and telephone triage services (http://www.sironahealth.com/products_services/24x7_nurse_line.php), has launched a web ...

VPI EMPOWER Contact Center Workforce Optimization Solution Wins Prestigious Product of the Year Award from Customer Interaction Solutions� Magazine

Tue, 09 Feb 2010 08:23:43 GMT

...Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. “I am pleased to honor VPI for its hard work and success. VPI has displayed ...

BPO sector bullish amid expansion of local players

Tue, 09 Feb 2010 06:21:48 GMT

...three years as the company's Philippine operations position to become its Asia-Pacific hub. Salmat already has an existing call center, which had been operating in Muntinlupa City since 1996, but this facility only services companies, including multinationals, in the ...

BPO sector bullish amid expansion of local players [The Manila Times, Philippines]

Tue, 09 Feb 2010 06:10:57 GMT

Customer Interaction Solutions Magazine Awards MegaPath 2009 Product of the Year

Tue, 09 Feb 2010 05:52:34 GMT

...award recognizes the best, brightest and most innovative solutions brought to the call and contact center market in 2009. "The call center industry is growing; as is the number of companies employing home-based agents. Given this trend, businesses require connectivity ...

David Buckel Joins ANTs Software as CFO

Tue, 09 Feb 2010 05:51:50 GMT

...our team," said Joe Kozak, CEO, ANTs Software. Prior to joining ANTs, Buckel served as CFO for Ryla Inc., a call center solutions provider. He has also served as CFO for Internap Network Services, a supplier of route control technology and ...

Total Attorneys Internet Advertising Model Validated by Connecticut Statewide Grievance Committee

Mon, 08 Feb 2010 22:41:07 GMT

...of evolving services tailored to the needs of small law firms, including legal process outsourcing, search engine marketing, a professional call center, CRM solutions and answering services. Founded in 2002, Total Attorneys has seen revenue grow more than 9,000 percent ...

Five9 Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

Mon, 08 Feb 2010 20:59:02 GMT

...Presented by Customer Interaction Solutions® Magazine PLEASANTON, Calif. --(Business Wire)-- Five9 announced today that its Cloud Computing Platform for Call Centers has received a 2009 Product of the Year Award from Technology Marketing Corporation's ( TMC ( News - Alert ) ®) Customer ...

CounterPath to Free British Columbia Workforce from Winter Games Gridlock

Mon, 08 Feb 2010 18:00:31 GMT

...also gives B.C. enterprises the flexibility to enable those applications for all employees or for specific groups, such as call center staff. "As a Vancouver-based company, CounterPath is committed to helping B.C. enterprises and other organizations maximize employee ...

BUYINS.NET: ELON, FBCM, LPSN, ARGN, STV, PROJ Expected To Be Lower After Earnings Releases on Wednesday

Mon, 08 Feb 2010 17:51:54 GMT

...customer care specialist. It also offers LivePerson Enterprise Voice that bridges the gap between Web based contact channels and the call center; LivePerson Pro that enables chat agents to segment visitors based on various attributes, and target the candidates for a ...

ELON, FBCM, LPSN, ARGN, STV, PROJ Expected To Be Lower After Earnings Releases on Wednesday

Mon, 08 Feb 2010 17:35:22 GMT

Soffront Software Receives 2009 Product Of The Year Award Presented By Customer Interaction Solutions� Magazine

Mon, 08 Feb 2010 17:26:38 GMT

...the Year Award from Technology Marketing Corporation’s ( TMC ( News - Alert ) ®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. “With last year’s release of our popular software solution, Soffront CRM v. 9.0 ...

Soffront Software Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

Mon, 08 Feb 2010 17:05:02 GMT

...Year Award from Technology Marketing Corporation's ( TMC ( News - Alert ) ®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. "With last year's release of our popular software solution, Soffront CRM v. 9.0 ...

Adeptra Reflects on a Successful 2009 and Forecasts Strong 2010 Demand for True Multi-Channel Communications

Mon, 08 Feb 2010 15:51:57 GMT

...from their financial institutions." About Adeptra Adeptra is the global market leader in Auto-resolution(TM): technology that automates key call center interactions to reduce their cost and dramatically increase performance. Applications are fully integrated, industry-specific solutions for business processes ...

Empirix Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions� Magazine

Mon, 08 Feb 2010 15:29:55 GMT

...Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. With Empirix’s OneSight Voice Quality Assurance solution, any single-site or multi-site organization ...

American Eagle FCU Chooses Online Resources Customizable Retail and Business Suites

Mon, 08 Feb 2010 14:52:03 GMT

...union plans to make the new services available to its members this summer. Online Resources will also provide marketing and call center support. "Financial institutions seeking competitive differentiation through the online channel are continuing to choose these highly customizable, flexible online ...

Hometown Hero: Neil Jacobson, a leader in the independent living movement

Mon, 08 Feb 2010 14:22:41 GMT

...from Wells Fargo Bank, Jacobson's employer for nearly three decades. Training is focused in two areas: Internet technology and call center customer service. "For people with disabilities, this is a wonderful way to get a career," said Jacobson, who was ...

Sitel Launches eTraining Solution for Home-Based Agents

Mon, 08 Feb 2010 13:51:54 GMT

...s home-based customer care agents. With RightTime™ technology through eLearning from inContact, the market leader in on-demand call center software and call center agent optimization tools, Sitel is delivering a customized training and communications solution to the company ...

Modest Growth In Grand List Of Taxable Property In Avon

Mon, 08 Feb 2010 13:22:23 GMT

...town attributes this decline to the closing of retailer Tweeter, the decision by Hartford Insurance to relocate some of its call center operations to Windsor and the departure of Main Street Bank and Swiss Re from an office building off Route ...

Cox Media Pioneers Tapeless Ad Spot Distribution

Mon, 08 Feb 2010 13:22:08 GMT

...is available to Cox Media clients in each market the company serves and technical support is provided by VideoShip's call center. About Cox Media Cox Media, a wholly owned subsidiary of Cox Communications Inc., offers national and local cable advertising ...

Connectyx Announces MedFlash(R) Advertising Contract with SkyMall Inc.

Mon, 08 Feb 2010 13:22:05 GMT

...of all domestic air passengers reaching more than 600 million air travelers annually. SkyMall also offers participants a turn-key call center, merchandise and fulfillment solutions for loyalty marketing programs. About Connectyx Technologies Holdings Group Inc. Connectyx provides unique products for ...

Avaya Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions Magazine

Mon, 08 Feb 2010 12:51:53 GMT

...of the Year Award from Technology Marketing Corporation's (TMC(R)) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. Announced in July 2009, Avaya one-X Agent is a powerful desktop application solution designed ...

Avaya Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions(R) Magazine

Mon, 08 Feb 2010 12:30:08 GMT

...Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. Announced in July 2009, Avaya one-X Agent is a powerful desktop application solution designed ...

Consolidated Communications Announces Sale of One Division and Phase-Out of Another

Mon, 08 Feb 2010 12:06:58 GMT

...Solix, Inc. The Company also intends to phase-out its Consolidated Operator Services (COS) division by mid-year. "As a call center, CMR is a good strategic fit for Solix, and we expect it to be a core element of Solix ...

Cable customers sacked by signal

Mon, 08 Feb 2010 10:21:51 GMT

...working to resolve this issue as soon as possible," the message said. Some calls were re-routed to customer service call centers in other regions, such as Columbia, S.C. "The good thing is we heavily staff for events like this ...

Technology Magazine Awards Clear C2 2009 Product of the Year

Mon, 08 Feb 2010 05:22:23 GMT

...a 2009 Product of the Year Award from Technology Marketing Corp.'s Customer Interaction Solutions magazine, a publication covering CRM, call centers and teleservices. "C2CRM continues to be recognized as a leader and innovator in the CRM space," says Mickey Patton ...

Customer Interaction Solutions Magazine Taps PRC Analytics for 'Product of the Year' Award

Mon, 08 Feb 2010 05:21:55 GMT

...proprietary analytics tool. The accolade was presented by TMC's Customer Interaction Solutions (CIS) magazine, a publication that covers the call center industry. "Today, achieving business longevity means being able to accurately measure, understand and refine your marketing and customer care ...

Despite recession, several local businesses are continuing to grow

Sat, 06 Feb 2010 10:51:43 GMT

...put into a four-week class, where they learn some of the job skills necessary to work at the inbound call center. After they complete the class, they move to the floor and begin work. Jack Baldwin, chief strategic officer for ...

Teradata unveils partnership for 'smart-grid' market

Sat, 06 Feb 2010 10:21:43 GMT

...statement by Teradata and Itron released Thursday, Feb. 4. Today, customers may get energy usage information by calling utility firm call centers, said D'Anne Hotchkiss, a Teradata spokeswoman. But with this tool, utilities can capture and share the information in ...

World's First Predictive Sales Demand Indicator Says Toyota Demand in 28 Percent Freefall

Fri, 05 Feb 2010 20:21:45 GMT

...analytics, ad spend, paid search, sales leads, sales transactions, customer records, order banks, surveys, stock levels, third party competitive analysis, call centers, etc. The Autometrics Platform offers an integrated hosted Business Intelligence application for advanced data quality profiling, business intelligence, query ...

Teradata unveils partnership for 'smart-grid' market [Dayton Daily News, Ohio]

Fri, 05 Feb 2010 18:52:25 GMT

Comverge expands agreement with Pepco Holdings

Fri, 05 Feb 2010 18:21:55 GMT

...expanded an agreement with Pepco Holdings, an energy delivery company. The expanded five-year agreement will include marketing, installation and call center services. Comverge will provide its Dual Mode Digital Control Unit in addition to its SuperStat PRO programmable thermostats for ...

Bank of Beijing deploys AltiGen's software-based call center and VoIP solution

Fri, 05 Feb 2010 14:51:49 GMT

...Bank of Beijing deploys AltiGen's software-based call center and VoIP solution TMCNet: Bank of Beijing deploys AltiGen's software-based call center and VoIP solution [February 05 ...

Independent Research Firm Recognizes SAS as a Leader in Predictive Analytics, Data Mining

Fri, 05 Feb 2010 13:00:05 GMT

...new insights for better decision making Organizations are inundated with structured and unstructured textual data from financial reports, factory sensors, call center notes, and customer product reviews online, among other sources. SAS Analytics lets them realize the value within these growing ...

GbBIS Introduces Direct Mail Tools for Franchise Territory Management at the 2010 IFA Convention

Fri, 05 Feb 2010 05:21:43 GMT

...FORTUNE 500(TM). With offices in Wellsboro, Pennsylvania and Irvine, California, GbBIS supports its national and worldwide clients through its call centers of experts. GbBIS also offers support through a family of web sites, including MarketMAPS.com, ZIPCodeMAPS.com, GbBIS.com ...

Neustar Launches 'DNS Zone' Community on TMCnet

Thu, 04 Feb 2010 23:20:35 GMT

...of Web sites and Internet applications. TMCnet’s communities are editorial platforms pertaining to specific topics in the IP communications, call center, customer relationship management, and information technology industries. These communities are repositories for a variety of information in different formats ...

Bank of Beijing Enhances Customer Service With Unified Communications From AltiGen

Thu, 04 Feb 2010 21:22:15 GMT

...integrated Microsoft-based Unified Communications solutions, announced today that Bank of Beijing Co., Ltd. has deployed an AltiGen software-based call center and Voice-over-IP solution as part of its customer service solution. Bank of Beijing Co., Ltd. is a ...

Neocase Software Announces the Immediate Availability of Its New HR Contact Center Solution, Neocase HRForce, Built Upon the Success of Neocase HRPower

Thu, 04 Feb 2010 21:00:48 GMT

...www.neocasesoftware.com. About Neocase Software Neocase Software empowers large, global corporations to manage and optimize their Shared Service and Call Center performance and processes through next generation service functionality. Driven by Neocase's uniquely adaptive technology platform, Neocase solutions improve ...

Dydacomp Posts Record Active User Base and Revenue Growth in 2009

Thu, 04 Feb 2010 20:21:52 GMT

...s client base, approaching 10,000 Mail Order Manager installations worldwide, consists of e-commerce, mail order, fulfillment, distribution and call-center companies. http://www.Dydacomp.com SOURCE Dydacomp [ Back To TMCnet.com's Homepage ] description: Dydacomp Posts Record Active User ...

Tribune Media Services Teams with ThinkAnalytics to Showcase Intelligent Program Recommendations Solution for Cable Operators

Thu, 04 Feb 2010 18:21:50 GMT

...consumption and facilitating entertainment content discovery across all of the customer touch points: set-top box, mobile device, web, customer call center," said Eddie Young, CEO, ThinkAnalytics. "This is a crucial time for cable operators to prove their value to subscribers ...

InterMedia Marketing Solutions to close Lancaster, Pa., office

Thu, 04 Feb 2010 17:51:46 GMT

...03, 2010 (Intelligencer Journal/Lancaster New Era - McClatchy-Tribune Information Services via COMTEX) -- InterMedia Marketing Solutions will close its local call center by April 30, a company spokesman said Tuesday. But InterMedia says "the vast majority" of its 40 employees here ...

Money Mailer Direct Marketing Orchestrates Local Store Marketing Masterpiece: Mozart Provides More Sales for Less Dollars

Thu, 04 Feb 2010 17:01:02 GMT

...Mozart leverages one-to-one direct mail, e-mail, text and voice messaging, personal websites, web-surveys and live agent call centers, to ensure that local businesses have comprehensive marketing coverage in the communities they serve. Multi-unit brands operating in ...

Dominion Virginia Power is Prepared for Third Major Winter Storm of the Season

Thu, 04 Feb 2010 15:52:26 GMT

...call toll free 1-888-667-3000 to report outages or downed lines. The calls will be answered either by call-center representatives or by an automated voice response unit, which is the quickest way to report an outage or downed ...

SFI Tourism Opens Call Center in Kansas City

Thu, 04 Feb 2010 14:22:07 GMT

...SFI Tourism Opens Call Center in Kansas City TMCNet: SFI Tourism Opens Call Center in Kansas City [February 04, 2010] SFI Tourism Opens Call ...

Visual Password Reset Technology Chosen For RSA Innovation Sandbox

Thu, 04 Feb 2010 14:00:43 GMT

...benefits are: Visuals, which unlike words, require little language proficiency reduced online fraud from password theft and impersonation slashed IT call center costs, and an end to being put "on hold" at busy call centers. "We are excited to present at ...

NFIB Partners With Web.com to Improve Online Visibility of Small Businesses

Thu, 04 Feb 2010 13:30:42 GMT

...engine marketing, local sales leads, general contractor leads, franchise and homeowner association websites, shopping cart software, eCommerce website design and call center services. For more information on the company, please visit www.web.com or call 1-800-GET-SITE (438 ...

Comverge Expands Contract With Pepco Holdings, Inc.

Thu, 04 Feb 2010 12:22:01 GMT

...will expand its full support services to additional PHI territories. The expanded 5-year agreement will include marketing, installation and call center services and will be managed by Comverge's Apollo Demand Response Management System (DRMS) software. The agreement also includes ...

Confirmit: Confirmit Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions Magazine

Thu, 04 Feb 2010 12:21:57 GMT

...Product of the Year Award from Technology Marketing Corporation's (TMC ) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. "I'm delighted that Customer Interaction Solutions has recognized the Confirmit Contact Center Solution," comments ...

Vertical Industry Focus is the Key Differentiator for Leading Professional Service Firms According to SPI Research's Newly Published Report, the 2010 Professional Services Maturity Model Benchmark

Thu, 04 Feb 2010 11:07:03 GMT

...Insight's research, top performers addressed specific industry issues such as retail price optimization; commercial real-estate portfolio management and call center optimization. Other top-performing firms focused on recession-resilient industries: not-for-profit fund raising; education learning systems and ...

CinTel Corp. - Financial Analysis Review

Thu, 04 Feb 2010 09:10:35 GMT

...which include factory automation equipments; and memory applications. In addition, the company provides Customer Relationship Management (CRM) solution and consulting; call center operation; and database marketing (DBM). CinTel operates through its four subsidiaries namely,Phoenix Semiconductor Telecommunication (Suzhou) Co., Ltd. (PSTS ...

Bharat Book Bureau: CinTel Corp. - Financial Analysis Review

Thu, 04 Feb 2010 08:51:57 GMT

Network Solutions Website Packages Now Include File Sharing Capabilities

Thu, 04 Feb 2010 08:51:49 GMT

...receive the best customer service in the industry, which has been recognized by J.D. Power and Associates(R) Certified Call Center program for providing "An Outstanding Customer Service Experience" for the four consecutive years. For more information about the company ...

Confirmit Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions(R) Magazine

Thu, 04 Feb 2010 08:51:48 GMT

...of the Year Award from Technology Marketing Corporation's (TMC(R)) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. "I'm delighted that Customer Interaction Solutions has recognized the Confirmit Contact Center Solution." comments ...

The Kansas City Star, Mo., Diane Stafford column: Job hunters and the unemployment call centers alike are frustrated

Thu, 04 Feb 2010 08:21:53 GMT

...The Kansas City Star, Mo., Diane Stafford column: Job hunters and the unemployment call centers alike are frustrated TMCNet: The Kansas City Star, Mo., Diane Stafford column: Job hunters and the unemployment call centers ...

Online CRM Application intelecrm Receives Product of the Year Award Presented by Customer Interaction Solutions Magazine

Thu, 04 Feb 2010 08:21:52 GMT

...of the Year Award from Technology Marketing Corporation's (TMC(R)) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. Developed by Intelestream in 2008, intelecrm offers enterprise level CRM functionality to small and medium ...

snom Expands Global Footprint with CordiaIP VoIP Certification

Wed, 03 Feb 2010 20:04:53 GMT

...secondary carrier and utilizes multiple network nodes which offer numerous routes for the highest call completion for a business or call center. Additionally, in the event of an Internet outage, Cordia can transfer routes between nodes for redundancy and offers TDM ...

Appia Sees Increased Adoption of Virtual Call Centers

Wed, 03 Feb 2010 19:18:00 GMT

...Appia Sees Increased Adoption of Virtual Call Centers TMCNet: Appia Sees Increased Adoption of Virtual Call Centers [February 03, 2010] Appia Sees Increased Adoption of Virtual Call ...

CallMiner Eureka!® Awarded Product of the Year Award for Speech Analytics

Wed, 03 Feb 2010 16:56:03 GMT

...Year Award from Technology Marketing Corporation's ( TMC ( News - Alert ) ®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. CallMiner's President and CEO Terry Leahy said, "TMC's recognition of CallMiner Eureka affirms ...

Coveo Announces Record Q4 2009 Results and Corporate Achievements

Wed, 03 Feb 2010 16:43:03 GMT

...received by organizations with complex customer service environments," Simoneau said. "Technology companies, complex manufacturing and financial services in particular, where call center agents traditionally open between 12 and 20 screens, all with separate logins, benefit significantly from our single-screen, customer ...

Jefferson County Public Library Reports Record Attendance

Wed, 03 Feb 2010 15:59:03 GMT

...percent of the Jefferson County population. During the year, JCPL also fielded more than 110,000 patron inquiries through its call center. In addition, JCPL offered 6,191 programs and classes, which were attended by more than 136,800 participants, a ...

LiveVox to Present at the Thomas Weisel Partners' Technology & Telecom Conference 2010

Wed, 03 Feb 2010 15:00:06 GMT

...collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at the lowest cost of ownership in the marketplace. LiveVox is headquartered in San Francisco. For more information ...

The Innovation Leader in Rebate & Payment Processing, Ohana Companies, Acquires Rebates.com and Rebate.com to Create First-ever Comprehensive Rebate Showcase Web Site

Wed, 03 Feb 2010 14:30:32 GMT

...online customer service access to millions of consumers nationwide. Ohana's focus on quality customer service has already dramatically reduced call center volume, and establishing rebates.com is the next step in customer care. Ohana has proven that manufacturers and retailers ...

SAS® Real-Time Decision Manager receives 2009 Product of the Year award from Customer Interaction Solutions magazine

Wed, 03 Feb 2010 13:00:10 GMT

...Decision Manager was named a 2009 Product of the Year by Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices. SAS Real-Time Decision Manager combines SAS Analytics with business logic and contact strategies to allow business ...

Consumer Survey: Shift Required for Smartphone Customer Support

Wed, 03 Feb 2010 11:22:05 GMT

...4,000 wireless device users from the U.S., Canada and the United Kingdom. Those respondents who had contacted a call center classified the reason for doing so as a "technical support" issue, even though the majority of these issues were ...

Bharat Book Bureau: LG Telecom Ltd. - Financial Analysis Review

Wed, 03 Feb 2010 10:21:48 GMT

...subsidiaries - CS Leader Ltd. and A-in Teleservice Corp. The company's service offerings are backed by round-the-clock call centers. LG Telecom Ltd. ( http://www.bharatbook.com/detail.asp?id=117890&rt=LG-Telecom-Ltd-Financial-Analysis-Review.html ...

BUYINS.NET: DNB, SNA, BCE, BAP, MTD, SLH Expected To Be Higher After Earnings Releases on Thursday

Wed, 03 Feb 2010 10:21:44 GMT

...services. In addition, it offers other services and products, which include selling hardware for use with its software, training, and call center technical support services; services that allow to access operational and technical support in times of high demand following natural ...

DNB, SNA, BCE, BAP, MTD, SLH Expected To Be Higher After Earnings Releases on Thursday

Wed, 03 Feb 2010 09:56:23 GMT

BUYINS.NET: (DGX) SqueezeTrigger Price is $56.981. There is $200,120,832.00 That Short Sellers Still Need To Cover

Wed, 03 Feb 2010 09:21:50 GMT

...and drugs-of-abuse testing to employers. LabOne operates major laboratories in Lenexa, Kansas, and Cincinnati, Ohio, as well a call center in Lee's Summit, Missouri, and provides paramedical examination services throughout the United States and Canada to serve the ...

DiRAD Takes on the Speech Industry with Launch of IVRWarehouse

Tue, 02 Feb 2010 22:22:02 GMT

...Founded in 1984, DiRAD Technologies, Inc. is a global voice solution provider, delivering a range of voice products including IVR, call centers and Microsoft Unified Communications solutions. DiRAD is a Microsoft Voice Specialized Partner in Unified Communications, and an Interactive Intelligence ...

Fox Systems and Cognosante Merge to Become a National Leader in HIE and HIT

Tue, 02 Feb 2010 21:00:03 GMT

...Medicaid Services' (CMS) Medicaid Information Technology Architecture (MITA) and operates CMS's National Provider Identifier (NPI) Enumerator program through its call center. Privacy and security are another core competency of Fox Systems, based on its experience implementing the Health Information Portability ...

Angel.com Launches Caller First IVR Solutions with AstraZeneca

Tue, 02 Feb 2010 20:41:47 GMT

...their agent engagement. About Angel.com Angel.com is a leading provider of on-demand, Interactive Voice Response (IVR) and Call Center solutions, which enable organizations to quickly deploy enterprise-level voice applications. More than 1,600 customers turn to Angel ...

Aastra MX-ONE™ Goes a Step Further to Meet CIO's Imperatives

Tue, 02 Feb 2010 17:33:02 GMT

...range from feature-rich call managers for small and medium businesses and highly scalable ones for large enterprises, integrated mobility, call center solutions to a wide selection of terminals. With a strong focus on open standards, Aastra USA enables enterprises to ...

Mobility Personified, Collaboration Made Simple; Dell Debuts New Ultra-Portable Laptop and Updated Mobile Workstation

Tue, 02 Feb 2010 16:51:03 GMT

...ready design lets IT cost-effectively deliver a full PC experience to users in non-standard computing environments such as call centers, regional offices and hotels; Customized security offerings including solid-state drives (SSD), full disk encryption (FDE), Trusted Platform Module ...

Business Process Outsourcing - A World Market Analysis

Tue, 02 Feb 2010 16:22:02 GMT

...12 Emerging Markets Spur Growth 12 Outsourcing Taps New Benefit Areas 12 Emerging Trend Towards Automation 12 Offshore Outsourcing of Call Centers Gains Ground 13 Offshore BPO Driving Cost-Effectiveness 13 BPO - Transitioning 14 De-Stressing of Voice in Call centers ...

Cicero Inc. Announces New Product Offerings and Adds Two New Customers: Interactive Response Technologies, Inc. and Innoverse Services Network, Inc.

Tue, 02 Feb 2010 16:10:37 GMT

...clients execute 'outside-the-box' projects. "IRT's focus is on providing the best customer experience possible for all our call center clients and we believe that you do this by delivering superb service with each customer interaction," said Martin Lehtio ...

PanTerra Networks Positioned in the Visionaries Quadrant for Unified Communications as a Service Magic Quadrant

Tue, 02 Feb 2010 14:30:04 GMT

...s WorldSmart provides unified communication for voice, fax, chat, and email with presence, for a variety of business applications including call centers, multisite, remote employees, high touch operations, and fast growing companies. WorldSmart also includes web collaboration for online meetings, desktop ...

Phone Marketing Insider Debuts as New Industry Resource

Tue, 02 Feb 2010 14:22:01 GMT

...blog categories covered by Phone Marketing Insider include: Call Tracking Cloud Services Cloud Telephony IVR Marketing Techniques Phone Apps Virtual Call Centers Voice Broadcasts VoIP Telephone Systems Companies interested in advertising on Phone Marketing Insider can do so through Google AdWords ...

Galileo Processing Partners With EPS Financial and Drake Software to Streamline Tax Refund Payments for Consumers, Tax Preparers

Tue, 02 Feb 2010 14:21:59 GMT

...and hybrid credit applications. Galileo offers its clients advanced payment processing technologies, a state-of-the-art client and customer call center, business intelligence and analytics and program management services. For more information, visit www.galileoprocessing.com About EPS Financial, LLC ...

eHealth Announces Partnership With LegalZoom.com to Provide Access to Affordable Health Insurance for Entrepreneurs and Small Business Owners

Tue, 02 Feb 2010 14:21:54 GMT

...quality health insurance products at LegalZoom.com through an online, paperless process. LegalZoom customers will also have access to a call center staffed with licensed health insurance agents for personal assistance. "We're thrilled to partner with eHealth because we know ...

Budget Request Continues Defense Reform Agenda

Tue, 02 Feb 2010 14:21:46 GMT

...and Department of Defense Education Activity schools. The programs also include financial planning aid, spousal education and a Military OneSource call center that now handles roughly 2,000 calls per day. School construction gets a major plus-up, Hale said. DoDEA ...