TMCnet.com RSS Service: advanced call center

Fonality Names New CEO. Where's Chris Lyman in All This?

Tue, 19 Jan 2010 23:31:57 GMT

...Fonality Beats Avaya and Boasts 3,000 Call Centers - Oct 22, 2008 crusecom-logo.jpg • Fonality Targets Call Centers with Advanced Call Center Features - Sep 18, 2008 hud3-call-center-alerts.jpg • Fonality Lands $12M Financing Round from Draper Fisher Jurvetson ...

Fonality Serves up 1 Billion Cloud VoIP Calls?

Fri, 08 Jan 2010 16:11:26 GMT

Nortel CVAS Strengthens Service Provider Business Offer with Carrier-Hosted Call Center Solutions That Provide More Efficient Customer Service Systems

Wed, 21 Oct 2009 15:35:26 GMT

...for complex onsite customer premise equipment (CPE). With Nortel's carrier-hosted solution, service providers will be able to offer advanced Call Center features to small and medium-size businesses that they previously could not afford. Service providers can also help ...

AltiGen Signs Exclusive Agreement With Italian Distributor Hypercom

Fri, 16 Oct 2009 10:34:34 GMT

...company has its own business phone system product line, CIE, and has added the AltiGen product line to provide VoIP, advanced call center capability and integration with Microsoft Office Communications Server 2007. "We evaluated products for more than a year," said ...

3CX: 3CX Phone System gets chatty with Instant Messaging feature

Tue, 06 Oct 2009 14:09:26 GMT

...calls. It also features an integrated soft phone, and can be used from remote locations. Improved CallCenterfeatures 3CX now boasts advanced Call center features at a fraction of the price of traditional PBX solutions. A 'Call Barge-in' feature allows supervisors ...

3CX Phone System gets chatty with Instant Messaging feature; New version 8 completes unified communications offering with text chat, remote phone management, CRM integration and call center features

Tue, 06 Oct 2009 13:54:38 GMT

World Telecom Group Partners With Fonality to Offer Business Phone Solutions

Fri, 25 Sep 2009 12:05:10 GMT

...features, Fonality also includes conference calling, unified messaging with voicemail and email, employee presence management, an embedded corporate chat server, advanced call center features, and the ability to integrate with Microsoft Outlook, Google, and Salesforce.com. About Fonality Fonality, the number ...

Networking Experts Computer Troubleshooters Enters Preferred Partnership with Fonality to Offer Business Phone Solutions Worldwide

Fri, 25 Sep 2009 07:39:29 GMT

Leading Supplier of Integrated Customer Relationship Management (CRM) Integrates with CosmoCom

Tue, 15 Sep 2009 14:06:00 GMT

...of all customer relationship management processes in an organization. The alliance between CosmoCom and Terrasoft provides a CRM solution with advanced Call Center automation capabilities that enables large enterprises and other distributed organizations to benefit from working with a single solution ...

Microsoft OCS Call Recording

Tue, 28 Jul 2009 06:56:51 GMT

...100% software-based softphone solution, i.e. Microsoft Communicator. Additionally, any future OCS release will have to include all the advanced call center functionality you get from Nortel, Avaya, Mitel, or even some low-cost Asterisk ( News - Alert ) -based PBXs, if ...

PlantCML(R) Next-Generation Emergency Call System Enters Operational Service for Collier County Florida

Thu, 28 May 2009 16:04:01 GMT

...it utilizes a System Signaling Gateway (SSG) for IP (Internet Protocol) connectivity. Soon to be deployed will be PlantCML's advanced call center information management application Aurora(TM). "This new PlantCML solution, in an incredible facility, fully meets Collier County's ...