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      <title>$130 Million in Lost Productivity Due to Bad Meetings, Finds New Study from Jabra</title>
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      <title>BluIP and NiCE Deliver Enterprise-Wide Intelligence with Unified UCaaS + CCaaS Solution</title>
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      <title>Pega Honors Partners at PegaWorld 2026 for Driving AI-Powered Enterprise Transformation</title>
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      <title>RingCentral to Present at Mizuho Technology Conference</title>
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      <title>Fuel Cycle Appoints Former NVIDIA and Google AI Leader Daryush Laqab as Chief Product &amp; AI Officer to Accelerate AI-Native Growth Strategy</title>
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      <title>ISG to Study Amazon Connect Ecosystem Providers</title>
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      <title>CloudInteract and Red Kite Launch Joint Delivery Partnership for Agentic AI Voice on Amazon Connect and Pega</title>
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      <title>Reinvent Telecom Launches MyCloud Managed Security to Help Partners Expand into High-Growth Cybersecurity Services</title>
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      <title>UMassFive and Coconut Software Deliver 13K+ Appointments with a 99.5% Completion Rate</title>
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      <title>Mitel Targets Healthcare Workflow Fragmentation With Purpose-Built Communications Portfolio</title>
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      <pubDate>Thu, 04 Jun 2026 11:00:22 GMT</pubDate>
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      <title>8x8 Introduces 8x8 Pulse: Conversational Intelligence Built for Where Decisions Are Made</title>
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      <title>Saddleback Communications Launches Salt River Connect as Dedicated Business Technology Brand</title>
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      <title>Sprinklr Announces First Quarter Fiscal 2027 Results</title>
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      <title>Deployed but Not Optimized: TELUS Digital and Ryan Strategic Advisory Reveal the AI Performance Gap in Enterprise CX for 2026</title>
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      <title>Vonage Launches Industry-Specific AI Agents for Healthcare, Financial Services and Retail Contact Centers</title>
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      <title>Broadvoice lanza GoEngage y AI Analyst, para impulsar la automatización y la inteligencia operativa en los Contact Centers</title>
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      <title>Broadvoice Launches GoEngage and AI Analyst, Bringing Voice AI and Conversational Insights to GoContact</title>
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      <pubDate>Tue, 02 Jun 2026 15:30:05 GMT</pubDate>
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      <title>C1's Expanded AI Portfolio Guides Clients from Experimentation to Measurable Outcomes</title>
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      <title>Built, Not Bought: Tennessee High School Students Unveil Custom Flat Track Style Motorcycle at Murfreesboro Northern Tool + Equipment Store</title>
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      <title>Astreya Expands AI-First Service Desk with 3CLogic Integration, Unifying Voice AI and ITSM on ServiceNow</title>
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      <title>MMDSmart Accelerates Global Growth, Doubling Its Workforce with Double Digit CAGR</title>
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      <title>Longitude Health names Colin Drylie as COO of Longitude FX</title>
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      <title>8x8, Inc. Announces Participation in Evercore Global TMT Conference</title>
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      <title>Avaya Government Cloud Achieves Prestigious IL4 H Certification, Reinforcing Commitment to National Security</title>
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      <title>Zoom launches ZoomMate: the first AI teammate built to turn conversations into completed work</title>
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      <pubDate>Mon, 01 Jun 2026 13:00:02 GMT</pubDate>
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      <title>Krisp Names Graham Brown Chief Growth Officer for Europe and Africa</title>
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      <title>Blue Language Labs Emerges from Stealth to Launch the Coordination Layer for AI Agents That Do Real Business</title>
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      <title>Tencent Cloud Recognized as a "Challenger" in Gartner® Magic Quadrant™ for CPaaS for the Fourth Consecutive Year</title>
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      <title>Tanner Introduces New AI Voice Chat Assistant to Reduce Call Center Hold Times</title>
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      <title>Parloa builds off $350m Series D with new partnerships, research-fueled innovation, and global expansion</title>
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      <title>CallBotics Rebrands as Orvera AI, Positions as Agentic Conversational AI Platform for Enterprises</title>
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      <title>TTEC Launches TTEC Titan™, an AI-Powered Security Platform for Remote Customer Experience Operations</title>
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      <title>Mitel Recognises Partner Expertise With 2026 Vertical and Contact Center Specializations</title>
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      <title>eClinicalWorks AI-Powered EHR Strengthens Access to Care and Operational Efficiency at Rural Tennessee Clinic</title>
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      <title>Afiniti Delivers First Unified AI Decisioning Platform for Enterprise Contact Centers that Protects &amp; Grows Customer Lifetime Value</title>
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      <title>Visium Technologies Subsidiary ConnexUS Ai Launches ATHENA, a Compliance-Ready AI Agent Platform for Voice, Email, and Chat</title>
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      <title>EnrollHere Announces Strategic Partnership with Medicare Express to Expand Access to High-Intent Medicare Consumer Meetings</title>
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      <title>Sprinklr Acquires ViralMoment to Define the Next Era of Multimodal Customer Intelligence</title>
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      <title>IGEL Brings Now &amp; Next Workspace &amp; Endpoint Security Summits to Five European Cities</title>
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      <title>zLinq Announces New Telecom Lifecycle Management Platform, Redefining How Enterprises Manage Telecom</title>
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      <title>Vonage Ranked #1 for Video in the 2026 Gartner® Critical Capabilities for Communications Platform as a Service (CPaaS) and a Leader in the 2026 Gartner® Magic Quadrant™ for CPaaS</title>
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      <title>Citizens Expands Community Impact Across Rhode Island As Part of Broader Commitment to Local Communities</title>
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      <title>Aureon awards $12,000 in STEM scholarships to nine Iowa high school students</title>
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      <title>SuccessKPI Recognized Among Top Workforce Management Providers in New DMG Report</title>
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      <title>NetCarrier Appoints Doug Derstine as President and Chief Executive Officer</title>
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      <title>Bandwidth to Participate in TD Cowen Inaugural Disruptive Technology Summit</title>
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      <title>Avaya and avatarin Extend AI-Powered Customer Experience from the Contact Center to the Physical World</title>
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      <title>Upland Software Earns 43 Badges in G2's Summer 2026 Market Reports</title>
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      <title>BMO Wins Seven Awards for AI, Digital Innovation and Client Experiences</title>
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      <title>Capacity Launches AI Analytics Assistant to Turn CX Data Into Insights</title>
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      <title>ProNexis named #1 Contact Center in the Americas, wins 2026 ContactCenterWorld Regional Gold Medal</title>
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      <title>DXC Modernizes Customer Service and Applications for Telenor Sweden</title>
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      <title>Executives from Google, Kaiser Permanente and Urban Outfitters Join GS1 US Board of Governors</title>
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      <title>eClinicalWorks and healow Genie Help Capital Area Health Network Transform Patient Call Experience, Eliminating 45-Minute Wait Times</title>
      <link>https://www.tmcnet.com/usubmit/2026/05/21/10387251.htm</link>
      <pubDate>Thu, 21 May 2026 13:00:19 GMT</pubDate>
      <description />
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      <title>Pindrop Brings Real-Time Fraud Intelligence to FICO Marketplace as AI Scams Surge</title>
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      <pubDate>Thu, 21 May 2026 13:00:03 GMT</pubDate>
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      <title>TTEC and Volkswagen Group UK Expand Strategic Collaboration with New Seven-Year Agreement</title>
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      <pubDate>Thu, 21 May 2026 13:00:02 GMT</pubDate>
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      <title>Hyro Partners with Five9 to Deliver Healthcare-Specific AI Agents to Contact Centers, Cutting Integration Time to One Hour</title>
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      <pubDate>Wed, 20 May 2026 12:00:52 GMT</pubDate>
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      <title>New Research Sheds Light on the Risks and Realities of Fragmented Workforce Communication in the AI Era</title>
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      <pubDate>Wed, 20 May 2026 10:00:08 GMT</pubDate>
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      <title>8x8 Reports Strong Q4 FY26 Demand for AI-Powered CX and Communication API Solutions</title>
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      <pubDate>Tue, 19 May 2026 20:03:02 GMT</pubDate>
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      <title>Citizens Financial Group Announces Second Quarter 2026 Earnings Conference Call Details</title>
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      <pubDate>Tue, 19 May 2026 16:08:03 GMT</pubDate>
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      <title>GoTo Launches GoTo Connect CX Complete, Turning Every Employee into a Customer Experience Champion</title>
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      <pubDate>Tue, 19 May 2026 12:59:02 GMT</pubDate>
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      <title>Calabrio Workforce Management Earns the Solutions Partner with Certified Software Designation From Microsoft</title>
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      <pubDate>Tue, 19 May 2026 12:53:02 GMT</pubDate>
      <description />
    </item>
    <item>
      <title>Monster Jam® Rolls into Austin Northern Tool + Equipment with Limited-Time Offer for Customers</title>
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      <pubDate>Tue, 19 May 2026 12:46:40 GMT</pubDate>
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      <title>Aureon and Partners Deliver 100-Terabit Route for the AI Era</title>
      <link>https://www.tmcnet.com/usubmit/2026/05/19/10385256.htm</link>
      <pubDate>Tue, 19 May 2026 12:35:02 GMT</pubDate>
      <description />
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    <item>
      <title>Sprinklr Launches the Social Index, a New Benchmark for How Brands Win the Moments That Matter</title>
      <link>https://www.tmcnet.com/usubmit/2026/05/19/10385099.htm</link>
      <pubDate>Tue, 19 May 2026 12:00:39 GMT</pubDate>
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      <title>Citizens Financial Group to Participate at the Morgan Stanley U.S. Financials Conference</title>
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      <pubDate>Mon, 18 May 2026 19:39:02 GMT</pubDate>
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      <title>Acepeak Continues Its 2026 Industry Sponsorship Tour as Gold Sponsor of ITW USA</title>
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      <pubDate>Mon, 18 May 2026 12:39:31 GMT</pubDate>
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      <title>ProNexis earns dual industry recognition from CCW Excellence Awards and ContactCenterWorld Global Top Ranking Performers Awards</title>
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      <pubDate>Fri, 15 May 2026 11:02:45 GMT</pubDate>
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      <title>National mentoring nonprofit partners with Citizens to expand virtual mentorship for college-bound students</title>
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      <pubDate>Thu, 14 May 2026 13:02:48 GMT</pubDate>
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      <title>Level AI launches AI Workers, purpose-built AI agents for customer-centric teams</title>
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      <pubDate>Thu, 14 May 2026 13:02:09 GMT</pubDate>
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      <title>8x8 AI Studio Adds OpenAI's GPT Realtime 2 to Support Production Voice Agents</title>
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      <pubDate>Thu, 14 May 2026 13:01:01 GMT</pubDate>
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      <title>Engageware to Host AI in CX Summit 2026: Showcasing How Regulated Enterprises Move From AI Pilots To Real Business Results</title>
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      <pubDate>Thu, 14 May 2026 13:00:12 GMT</pubDate>
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      <title>Ribbon's Cloud Native Technology Partners with Agentforce Contact Center in the Public Cloud</title>
      <link>https://www.tmcnet.com/usubmit/2026/05/14/10383006.htm</link>
      <pubDate>Thu, 14 May 2026 12:00:58 GMT</pubDate>
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      <title>Healthcare Triangle Reports 627% Increase in Gross Profit and 166% Increase in Revenue for Q1 2026</title>
      <link>https://www.tmcnet.com/usubmit/2026/05/14/10382915.htm</link>
      <pubDate>Thu, 14 May 2026 11:10:46 GMT</pubDate>
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      <title>Mitel Celebrates Partner Excellence Across the Americas</title>
      <link>https://www.tmcnet.com/usubmit/2026/05/13/10382438.htm</link>
      <pubDate>Wed, 13 May 2026 14:10:03 GMT</pubDate>
      <description>&lt;br /&gt;&lt;a target="_blank" href="https://www.tmcnet.com/voip/conference/"&gt;&lt;img src="https://images.tmcnet.com/expo/w09-leaderboard.gif" border="0" /&gt;&lt;/a&gt;</description>
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      <title>Reinvent Telecom Launches REVIVE to Unify Technology Management for Partners</title>
      <link>https://www.tmcnet.com/usubmit/2026/05/13/10382291.htm</link>
      <pubDate>Wed, 13 May 2026 13:02:00 GMT</pubDate>
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      <title>Citizens Invests in Massachusetts Communities by Strengthening the Workforce from the Ground Up</title>
      <link>https://www.tmcnet.com/usubmit/2026/05/13/10382238.htm</link>
      <pubDate>Wed, 13 May 2026 13:00:38 GMT</pubDate>
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      <title>Avaya Infinity® Pairs with avatarin Robots to Create Customer Experiences that Unite Agentic AI, Physical AI and Humans Across Channels</title>
      <link>https://www.tmcnet.com/usubmit/2026/05/13/10382228.htm</link>
      <pubDate>Wed, 13 May 2026 13:00:22 GMT</pubDate>
      <description />
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      <title>Sprinklr Announces Date of First Quarter Financial Results</title>
      <link>https://www.tmcnet.com/usubmit/2026/05/13/10382056.htm</link>
      <pubDate>Wed, 13 May 2026 12:00:42 GMT</pubDate>
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      <title>NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation</title>
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      <pubDate>Wed, 13 May 2026 12:00:05 GMT</pubDate>
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      <title>Kenway Consulting and TSI Join Forces, Delivering Added Value to Clients through Expanded Capabilities and Expertise</title>
      <link>https://www.tmcnet.com/usubmit/2026/05/12/10381748.htm</link>
      <pubDate>Tue, 12 May 2026 21:14:37 GMT</pubDate>
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      <title>Paysign's Patient Affordability Drives 51% Revenue Growth and Significant Margin Expansion for First Quarter 2026</title>
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      <pubDate>Tue, 12 May 2026 20:05:48 GMT</pubDate>
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    <item>
      <title>BOSS Money Digital Customers Send Record Remittances to Mom for Mother's Day</title>
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      <pubDate>Tue, 12 May 2026 17:50:18 GMT</pubDate>
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      <title>2025 Annual Report Shows Navy Federal on Sound Financial Ground</title>
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      <pubDate>Tue, 12 May 2026 13:00:44 GMT</pubDate>
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      <title>Etech and CallMiner Partner to Deliver End-to-End Conversation Intelligence and Professional Services at Scale</title>
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      <pubDate>Tue, 12 May 2026 13:00:06 GMT</pubDate>
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      <title>Vapi raises $50M Series B as it reaches 1 billion calls, powering the next generation of enterprise voice AI</title>
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      <pubDate>Tue, 12 May 2026 13:00:04 GMT</pubDate>
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      <title>New Verint Survey Reveals Rising Customer Service Expectations: 79% Would Switch After One Bad Experience</title>
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      <pubDate>Tue, 12 May 2026 12:48:02 GMT</pubDate>
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      <title>Commonwealth Credit Union Generated $246 Million in Loan Growth with Movemint's Embedded Finance Platform</title>
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      <pubDate>Tue, 12 May 2026 12:15:03 GMT</pubDate>
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      <title>Aline Launches Aline Connect, an AI-Powered Outbound Agent Built Natively into Its Senior Living CRM</title>
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      <pubDate>Tue, 12 May 2026 12:03:27 GMT</pubDate>
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      <title>Cloopen Enters into Definitive Merger Agreement for Going-Private Transaction</title>
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