TMCnet.com RSS Service: Contact Center

NACR Once Again Named National Avaya Partner of the Year by Catalyst Telecom

Mon, 20 May 2013 14:09:28 GMT

...a trusted advisor to more than 40% of the Fortune 100 companies, helping them use technology to enhance the collaboration, contact center, and data communication experience. We serve as a single source for consulting, implementation, project management, training, maintenance, and managed ...

Avaya extends DevConnect Select Product Program into EU

Mon, 20 May 2013 14:08:53 GMT

...Environments; Komutel, a PC attendant console for Avaya Communication Server 1000; Symmetrics, a reporting and analysis suite for Avaya Aura Contact Center and Avaya Call Management System; vBrick IP video solutions that integrate with Avaya Unified Communication solutions; and xima, a ...

Spanlink Managed Services Offering Wins 2013 IP Contact Center Technology Pioneer Award from CUSTOMER Magazine

Mon, 20 May 2013 13:39:33 GMT

...Spanlink Managed Services Offering Wins 2013 IP Contact Center Technology Pioneer Award from CUSTOMER Magazine TMCNet: Spanlink Managed Services Offering Wins 2013 IP Contact Center Technology Pioneer Award ...

Avaya Joins the Open Visual Communications Consortium

Mon, 20 May 2013 13:09:38 GMT

...the Internal Revenue Code. About Avaya: Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya ...

Thinking Phone Networks Named a Top Hosted Unified Communications and IP Telephony Provider by Infonetics Research

Mon, 20 May 2013 12:15:06 GMT

...s ThinkingSuite software platform is a complete cloud communications solution with applications spanning IP voice, mobility, video, analytics, presence, messaging, contact center, and conferencing. With ThinkingSuite, enterprise businesses enjoy significant upfront capital and ongoing operational cost savings over legacy premises hardware ...

TMC and IntelePeer Announce 'Top 10 Misconceptions About SIP in the Contact Center' Webinar

Fri, 17 May 2013 19:45:42 GMT

...TMC and IntelePeer Announce 'Top 10 Misconceptions About SIP in the Contact Center' Webinar TMCNet: TMC and IntelePeer Announce 'Top 10 Misconceptions About SIP in the Contact Center' Webinar [May 17, 2013 ...

Kohl's Selects Interactive Intelligence Cloud Communications Solution

Fri, 17 May 2013 14:00:03 GMT

...Solution INDIANAPOLIS --(Business Wire)-- Kohl's Department Stores has entered into a long-term, multi-year contract to migrate its contact center to the Interactive Intelligence Communications-as-a-Service ? solution. Kohl's has been a customer of Interactive Intelligence ( News ...

VXi Corporation Introduces VoxStar at CTIA WIRELESS 2013

Fri, 17 May 2013 13:00:10 GMT

...Since 1989, VXi Corporation has been at the forefront of providing best-in-class telecommunication and speech recognition solutions for contact centers, offices and mobile professionals. From the company's first noise-canceling microphone to its newest line of Unified Communications ...

HP unveils new HP CEaaS to help clients enhance customer interactions

Fri, 17 May 2013 09:09:14 GMT

...unveiled new HP Customer Engagement as a Service, or CEaaS, reportedly designed to enable organizations to break free from legacy contact center technology and bring new multichannel customer experience capabilities to customers. The new HP CEaaS combines HP's knowledge in ...

TMC's Customer Magazine Awards Alorica

Fri, 17 May 2013 04:40:07 GMT

...Customer magazine and online. Alorica is a provider of customer management outsourcing solutions. Customer magazine provides information to the call/contact center, CRM and teleservices industries. TMC is a media company. ((Comments on this story may be sent to newsdesk@closeupmedia.com ...

Accenture and Blue Assistance to Provide Third Party Administration Services to the Italian Health Insurance Market [Health & Beauty Close - Up]

Fri, 17 May 2013 04:17:48 GMT

...health insurance assistance services business in Italy. According to the company, Accenture will manage a range of back office and contact center operations for Blue Assistance, including administrative processes such as policyholder account set-up and data entry for claims settlement ...

The CORE Institute Selects SmartPager

Thu, 16 May 2013 16:09:04 GMT

...types of smart phones. "We have seen a positive impact with the new platform" says Cassie Caliendo, Vice President of Contact Center with The CORE Institute. "The time taken to reach a provider has been reduced to seconds. The system automatically ...

Ansafone Contact Centers Selected as an Innovator Award Finalist by Interactive Intelligence

Thu, 16 May 2013 15:09:23 GMT

...Ansafone Contact Centers Selected as an Innovator Award Finalist by Interactive Intelligence TMCNet: Ansafone Contact Centers Selected as an Innovator Award Finalist ...

The CRMXchange Virtual Contact Center Conference to be Held June 17 - 20

Thu, 16 May 2013 15:09:18 GMT

...The CRMXchange Virtual Contact Center Conference to be Held June 17 - 20 TMCNet: The CRMXchange Virtual Contact Center Conference to be Held June 17 ...

COPC Inc. and Microsoft Corporation Establish the Buyers Forum

Thu, 16 May 2013 15:00:04 GMT

...Wire)-- COPC ( News - Alert ) Inc., a global consulting, training and certification company that helps organizations improve the performance of their contact centers, in partnership with Microsoft ( News - Alert ) Corporation, announces the Buyers Forum, a multi-industry group of senior executives from ...

Starwood Hotels & Resorts Announces New Customer Contact Center in Wichita, Kansas

Thu, 16 May 2013 14:00:08 GMT

...Starwood Hotels & Resorts Announces New Customer Contact Center in Wichita, Kansas TMCNet: Starwood Hotels & Resorts Announces New Customer Contact Center in Wichita, Kansas [May 16, 2013] Starwood ...

Optum Introduces New Business Process Outsourcing Services for Payers, In Partnership with HealthEdge

Thu, 16 May 2013 12:00:12 GMT

...health care business models. Optum's comprehensive core administration outsourcing services span group setup, enrollment, claims processing and payment, and contact center services. Services also include industry-leading software and analytic capabilities, systems integration expertise and scalable technology management support. "The ...

NCR and NACR Sign Master Services Agreement for Unified Communications Projects in North America

Thu, 16 May 2013 12:00:08 GMT

Promile INFO Service Now Available for Windows Phone

Thu, 16 May 2013 11:42:24 GMT

...treatment, and reintroduction back into society of those addicted to nonalcoholic drugs. Today, it operates eleven main facilities -- Field Programs, Contact Center, Specialized Health Services CADAS, Day Care, treatment communities Karlov and Nemcice, Post-treatment Rehabilitation Center with subsidised housing and ...

New Prescription Fulfillment Service Selects inContact To Rapidly Build Contact Center Operations

Thu, 16 May 2013 11:09:01 GMT

...New Prescription Fulfillment Service Selects inContact To Rapidly Build Contact Center Operations TMCNet: New Prescription Fulfillment Service Selects inContact To Rapidly Build Contact Center Operations [May 16, 2013] New Prescription ...

Interactive Intelligence Tapped as One of Indiana's Best Places to Work

Thu, 16 May 2013 04:40:04 GMT

...June issue of the Indiana Chamber's BizVoice magazine, accessible online. Interactive Intelligence Group Inc. is a global provider of contact center automation, unified communications, and business process automation software and services. More Information: www.inin.com www.bizvoicemagazine.com ((Comments ...

inContact CFO Greg Ayers to Present at the B. Riley & Co. 14th Annual Investor Conference

Wed, 15 May 2013 22:38:58 GMT

...Conference SALT LAKE CITY, May 15, 2013 /PRNewswire via COMTEX/ -- inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that inContact CFO Greg Ayers will present at the B ...

SafeData by IntraNext Systems receives PCI certification

Wed, 15 May 2013 22:38:51 GMT

...large piece of PCI compliance and is an invaluable tool to our operations." About IntraNext: Since 1996 IntraNext has provided contact centers with advanced security and workflow solutions and capabilities to raise performance and reduce cost. With more than 30,000 ...

Genesys Launches New Proactive Engagement Solution for E-commerce and Web Customer Service

Wed, 15 May 2013 22:13:01 GMT

...commerce and Web Customer Service BOCA RATON, Fla. --(Business Wire)-- Genesys ( News - Alert ) , a leading provider of customer service and contact center solutions, today at G-Force Boca Raton announced the launch of Genesys Proactive Engagement, a powerful new offering that ...

Brazil : HSBC Bank Brazil expands DIGIPASS for Mobile deployment [TendersInfo (India)]

Wed, 15 May 2013 20:54:17 GMT

...enhancement, HSBC Brazil is the first and only financial institution worldwide to fully integrate access to internet banking, mobile services, contact center, ATMs and e-commerce. By further integrating DIGIPASS for Mobile, HSBC offers its customers a secure and convenient way ...

PFSWEB INC - 10-Q - Management's Discussion and Analysis of Financial Condition and Results of Operations

Wed, 15 May 2013 20:14:18 GMT

...of shipped revenue basis or a per-transaction basis, such as a per-labor hour basis for web-enabled customer contact center services and a per-item basis for fulfillment services. Additional fees are billed for other services. We price our ...

Microlog Announces Acquisition of NutraBev Holdings International, Inc. and Plan to Spin Out Software Business

Wed, 15 May 2013 18:00:06 GMT

...through distribution. About Microlog: Microlog Corporation designs, implements and services patented software applications that enhance the productivity of the customer contact center experience, as well as providing consultation on a variety of system integration options. The company's services encompass the ...

Telax Hosts a TMCnet Cloud Contact Center Webinar

Wed, 15 May 2013 14:39:01 GMT

...Telax Hosts a TMCnet Cloud Contact Center Webinar TMCNet: Telax Hosts a TMCnet Cloud Contact Center Webinar [May 15, 2013] Telax Hosts a TMCnet Cloud Contact ...

CallCopy Introduces Insight Performance Management Application

Wed, 15 May 2013 13:09:50 GMT

...Management Application [May 15, 2013] CallCopy Introduces Insight Performance Management Application COLUMBUS, Ohio, May 15, 2013 /PRNewswire via COMTEX/ -- Many contact centers are forced to rely on performance measures from a variety of sources that, when analyzed disparately, provide unreliable and ...

InteropNet 2013: Unbreakable! Avaya Fabric Connect Delivers on All Fronts

Wed, 15 May 2013 13:09:23 GMT

...network fabric, IP multicast About Avaya: Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya ...

Allied Irish Bank Branches out with Moxie Software

Wed, 15 May 2013 12:31:03 GMT

...channels. Customer Benefits: With banking customer service increasingly moving from the physical branch premises to a mix of channels including contact centers and web self-service, AIB turned to Moxie Software to transform its customer engagement strategy and provide a consistent ...

Accenture and Blue Assistance Sign Multi-Year Agreements to Provide Third Party Administration Services to the Italian Health Insurance Market

Wed, 15 May 2013 12:18:50 GMT

...support and expand its health insurance assistance services business in Italy. Accenture will manage a range of back office and contact center operations for Blue Assistance, including administrative processes such as policyholder account set-up and data entry for claims settlement ...

Loyalty 360, Angel Present Boosting Loyalty and Bottom Line Results by Putting Customers First

Tue, 14 May 2013 21:09:01 GMT

...Angel Angel is a leading provider of cloud-based Customer Experience Management (CEM) solutions for Interactive Voice Response (IVR) and Contact Centers. These solutions enable enterprises of all sizes to quickly deploy voice, SMS, chat, mobile, and Business Intelligence (BI) applications ...

Alorica Granted a CUSTOMER 2013 MVP Quality Award

Tue, 14 May 2013 19:00:03 GMT

...www.alorica.com . About CUSTOMER: Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the ...

TMC and Enkata Announce 'Five Key Requirements to Eliminate Repeat Calls' Webinar

Tue, 14 May 2013 17:47:28 GMT

...of teleservices employees and customers everywhere, the problem of repeat calls still persists despite best efforts of many in the contact center industry. This webcast , which should be attended by managers, directors and VPs of contact center operations in enterprise sized ...

SECU Assists FBLA/DECA and Hosts "The Reality of Money" Workshop

Tue, 14 May 2013 17:00:08 GMT

...for 75 years. With 1.8 million members, SECU provides services through 248 branch offices, 1,100 ATMs, 24/7 Contact Centers and a website, www.ncsecu.org . [ Back To TMCnet.com's Homepage ] description: SECU Assists FBLA/DECA and Hosts ...

Epicor Magento Partnership Adds eCommerce to Product Lineup, Integrated Offering Supports Rich Omni-Channel Retailing

Tue, 14 May 2013 15:00:08 GMT

...Store POS), mobile devices, call center, kiosk and social media to improve engagement through personalized sales, targeted promotions, recommendation engines, contact centers and much more. This unified commerce platform will allow retailers to enhance commerce experiences with capabilities like "shop-online ...

Envision Announces Desktop Data Capture, Which Provides a 360-Degree View of Back-Office and Front-Line Agent Activity

Tue, 14 May 2013 14:09:32 GMT

...it has expanded its offerings to include fully-integrated desktop data capture, which collects agent activity and onscreen keystrokes, providing contact centers with a complete picture of customer interactions. The Envision desktop data capture allows contact centers to improve agent effectiveness ...

NACR Western Region Wins Three "Accelerate Avaya" Awards

Tue, 14 May 2013 14:09:27 GMT

ShoreTel Addresses Business Challenges for Enterprise Users and Administrators

Tue, 14 May 2013 13:09:37 GMT

...and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can ...

inContact Management to Participate at the Following Investor Conferences

Tue, 14 May 2013 13:09:33 GMT

...Conferences SALT LAKE CITY, May 14, 2013 /PRNewswire via COMTEX/ -- inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that inContact management will present at the following investor conferences ...

CUSTOMER Magazine Announces Winners of the 2013 IP Contact Center Technology Pioneer Award

Tue, 14 May 2013 12:48:00 GMT

...CUSTOMER Magazine Announces Winners of the 2013 IP Contact Center Technology Pioneer Award TMCNet: CUSTOMER Magazine Announces Winners of the 2013 IP Contact Center Technology Pioneer Award [May 14 ...

Sonus Enhances Session Border Controller Portfolio, Extends Technology Leadership

Tue, 14 May 2013 12:38:54 GMT

...1 software delivers nearly 100 feature enhancements across the entire SBC 5000 Series, including: • Comprehensive media interworking; call recording for contact center, regulatory compliance, and security applications; expanded transcoding support for G722.1 for Polycom high definition voice; and DTMF and ...

Ixia Helps Contact Centers Improve Customer Service With Increased Network Reliability

Tue, 14 May 2013 12:30:24 GMT

...Ixia Helps Contact Centers Improve Customer Service With Increased Network Reliability TMCNet: Ixia Helps Contact Centers Improve Customer Service With Increased Network Reliability ...

Convergent Announces New Chief Operating Officer, Greg Rassier

Tue, 14 May 2013 12:00:19 GMT

...the next few years. Rassier brings over 20 years of experience in healthcare revenue cycle executive management and consumer / patient contact center operations. Prior to joining Convergent, Rassier operated his own consulting practice delivering full revenue cycle consulting services for healthcare ...

AMSF, RGC, MRH, EONC, STV, PJL Are Seasonally Ripe To Go Down In the Next Five Weeks

Tue, 14 May 2013 11:09:17 GMT

...robust IP-PBX system, which supports various IP and digital desktop devices and applications. The company also provides eQueue multimedia contact center solution, a solution that offers integrated ACD, skills based routing, interactive voice response, voice recording, e-mail, and Web ...

Blinds.com Featured on National Call Center Site Tour 2013

Tue, 14 May 2013 11:09:12 GMT

...com ( http://www.Blinds.com), the world's largest online custom window covering store, is opening its doors to welcome contact center executives for the Call Center Site Tour on May 31, 2013. The Houston-based e-commerce company, known for ...

BUYINS.NET: AMSF, RGC, MRH, EONC, STV, PJL Are Seasonally Ripe To Go Down In the Next Five Weeks

Tue, 14 May 2013 10:51:27 GMT

Accenture to Provide Back Office and IT Services to Blue Assistance Under Multi-Year Agreement

Tue, 14 May 2013 10:40:25 GMT

Accenture and Blue Assistance Sign Multi-Year Agreements to Provide Third Party Administration Services to the Italian Health Insurance Market

Tue, 14 May 2013 10:30:05 GMT

OnviSource OnviCenter Solution Now Available through Avaya DevConnect Select Product Program

Tue, 14 May 2013 09:38:45 GMT

...10052013 - Plano, TX - Today OnviSource, Inc., a leading provider of solutions in customer interaction process automation and workforce optimization for contact centers, enterprises and government agencies, announced that its portfolio of fully-integrated business analytics, customer interaction process automation and workforce ...

GTM Teleshopping boosts agent productivity with the help of AMEYO

Tue, 14 May 2013 08:43:24 GMT

...operational costs, flexibility, consistent user experience and a demonstrable ROI. About Drishti: Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing ...

AMEYO facilitates business operations for Surevin

Tue, 14 May 2013 08:43:24 GMT

Empirix Unveils Roaming and Inter-carrier Assurance Analytics

Tue, 14 May 2013 07:00:09 GMT

...visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators, contact centers and businesses master complexities and optimize business processes to reduce operational costs, maximize customer retention and grow top-line ...

Intelliverse and Cincom Systems Partner to Offer Cloud-Based, Multi-Channel Contact Center Solution

Tue, 14 May 2013 05:09:46 GMT

...Intelliverse and Cincom Systems Partner to Offer Cloud-Based, Multi-Channel Contact Center Solution TMCNet: Intelliverse and Cincom Systems Partner to Offer Cloud-Based, Multi-Channel Contact Center Solution [May 14, 2013 ...

Interactive Intelligence Plans Financial Analyst and Investor Day

Tue, 14 May 2013 05:09:43 GMT

...also be archived on the company's website for future access. Interactive Intelligence Group Inc. is a global provider of contact center, unified communications, and business process automation software and services. More Information: http://www.inin.com ((Comments on this story ...

Envision Click2Coach Version 11.0 Delivers Enhanced User Experience and Multi-Dimensional Analytics

Tue, 14 May 2013 00:03:11 GMT

...and adds multi-dimensional analytics that break down agent performance into a comprehensive Net Performance Score. The new version provides contact centers with significant new functionality for supervisors, training managers and agents: • Net Performance Score is the result of multidimensional analytics ...

The Chicago Symphony Orchestra Selects Evolve IP For Cloud Services

Mon, 13 May 2013 22:08:57 GMT

...primarily in the US and globally depend daily on Evolve IP for virtual servers, virtual desktops, disaster recovery, unified communications, contact centers, and more. The Chicago Symphony Orchestra is relying on Evolve IP for: -- Hosted Contact Center - Improve operations and customer ...

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Mon, 13 May 2013 21:03:18 GMT

...in 1984 and headquartered in Atlanta, Georgia, is an eCommerce provider integrating digital technology, order processing, fulfillment and customer support "contact" center services to support global brands of large corporations that outsource these functions. In order to perform these functions in ...

ShoreTel Announces Q4 Investor Event Schedule

Mon, 13 May 2013 20:38:59 GMT

...and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can ...

RMG Networks Named 'Network Operator Of The Year'

Mon, 13 May 2013 13:09:27 GMT

...nearly 100 million travelers. The RMG Enterprise Solutions division provides data visualization solutions for a variety of application areas including contact centers, supply chain, employee communications, hospitality, and retail. The company is headquartered in Dallas with offices in the United States ...

Promero Offers Industry's First Social Media Filtering ACD Solution for Call Center Software Platforms

Mon, 13 May 2013 11:09:01 GMT

...global provider of customer contact and workforce optimization solutions. It is a recognized by Gartner as a leader in the contact center infrastructure market since 2001, ranked #1 by Pelorus in global market share for workforce management systems since 2006 and ...

Promero Offers Industry's First Social Media Filtering ACD Solution for Call Center Software Platforms

Mon, 13 May 2013 11:02:10 GMT

ASC Implements Quality Management Solution for Lottery Giant in The Netherlands

Mon, 13 May 2013 09:08:53 GMT

...VoIP recording and quality management solutions for De Lotto, the famous Dutch lottery organization. The organization chose ASC after its contact center was recognized as providing the best customer service in The Netherlands. ASC's quality management system, INSPIRATIONpro, helped to ...

BenchmarkPortal Announces: TrialCard Contact Center Achieves Certification as a Center of Excellence

Mon, 13 May 2013 07:38:51 GMT

...BenchmarkPortal Announces: TrialCard Contact Center Achieves Certification as a Center of Excellence TMCNet: BenchmarkPortal Announces: TrialCard Contact Center Achieves Certification as a Center of ...

Queen's Award for Enterprise Awarded to Symon Dacon, Now Trading as RMG Networks Ltd.

Mon, 13 May 2013 07:08:53 GMT

OpenSpan Tapped as Finalist for the 2013 Red Herring Top 100 North America Award

Mon, 13 May 2013 05:08:50 GMT

...metrics, it emphasizes the United States' entrepreneurial excellence," said Alex Vieux, publisher and CEO of Red Herring. OpenSpan solutions drive contact center and back office performance, operational efficiency and revenue generation by automating processes and workflows, aggregating key customer data from ...

Rising STARS [Customer Relationship Management]

Sat, 11 May 2013 16:01:44 GMT

...access to customer concerns so they can address them more quickly. A firm best known for cloud-based IVR and contact center solutions is "catapult[ing] into mobile customer care," one analyst says, by bringing a virtual personal assistant into the ...

Service LEADERS [Customer Relationship Management]

Sat, 11 May 2013 15:45:22 GMT

...5 to bring enterprise data insights to online customer communities, and agent-assisted and Web self-service interactions. AnswerFlow for Contact Centers in the Knowledge 8.5 product gives agents automated guidance on issue resolution, and is integrated with Siebel and ...

Service ELITE [Customer Relationship Management]

Sat, 11 May 2013 15:41:49 GMT

...company selected Salesforce.com Service Cloud and was able to roll out the product globally and across three of its contact centers within 90 days. But Activision didn't stop there. In the past, the company had been plagued with lack ...

Connect First to Attend the 2013 ACCE Conference & Expo by ICMI to Showcase their Cloud Communication Solutions

Fri, 10 May 2013 22:08:58 GMT

...Showcase their Cloud Communication Solutions Seattle, WA, May 10, 2013 (PRWeb.com via COMTEX) -- In a few days hundreds of contact center professionals will be gathering in Seattle to take part in the 10th annual ACCE Conference & Expo by ICMI. Among ...

ASTEA INTERNATIONAL INC - 10-Q - MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Fri, 10 May 2013 19:57:41 GMT

...lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales and Marketing. Astea extends its application with portal, analytics and ...

PCM, INC. - 10-Q - MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Fri, 10 May 2013 19:42:27 GMT

...upgrade our communications infrastructure to provide a unified platform for our entire company and to provide a robust and efficient contact center. Common Stock Repurchase Program At March 31, 2013, we had $5.8 million available in stock repurchases under a ...

USA MOBILITY, INC - 10-Q - Management's Discussion and Analysis of Financial Condition and Statements of Income

Fri, 10 May 2013 19:29:34 GMT

...Inc. ("Amcom" or "software operations"), which we acquired on March 3, 2011, we provide mission critical unified communications solutions for contact centers, emergency management, mobile event notification, and Smartphone messaging. Our combined product offerings are capable of addressing a customer's ...

AVAYA INC - 10-Q - Management's Discussion and Analysis of Financial Condition and Results of Operations.

Fri, 10 May 2013 19:27:55 GMT

...Time Collaboration, Video and Unified Communications Software, Infrastructure and Endpoints for an increasingly mobile workforce;• Customer Experience Interaction Management, including Contact Center applications; and • Networking. These three categories are supported by Avaya's portfolio of services including product support, integration, and ...

Interactive Intelligence Ranked among Indiana's Best Places to Work

Fri, 10 May 2013 15:44:03 GMT

...accessible online at www.bizvoicemagazine.com . About Interactive Intelligence Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which ...

Ansafone Contact Centers Names Wade Hauser Vice President of Customer Acquisitions

Fri, 10 May 2013 15:09:25 GMT

...Ansafone Contact Centers Names Wade Hauser Vice President of Customer Acquisitions TMCNet: Ansafone Contact Centers Names Wade Hauser Vice President of Customer ...

Avtex Announces Strong First-Quarter Results

Fri, 10 May 2013 14:31:02 GMT

...professional services and strategic consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, and customer relationship management. Driven by technology know-how and passionate about customer experience, Avtex is uniquely qualified ...

ShoreTel President and CEO Announces Retirement

Fri, 10 May 2013 13:09:17 GMT

Sabre Custom Offers to Provide Personalized Travel Shopping

Fri, 10 May 2013 05:39:18 GMT

...with not just customized offers, but a personalized experience at our hotels and resorts," said Michael English, vice president, customer contact centers and electronic distribution for Starwood Hotels and Resorts. "Sabre collaborated with us on developing technology that meets the growing ...

OpenSpan Ranks as Finalist for 2013 Red Herring Top 100 North America Award

Fri, 10 May 2013 05:09:49 GMT

OpenSpan Ranks as a Finalist for the 2013 Red Herring Top 100 North America Award

Fri, 10 May 2013 05:09:27 GMT

...it emphasizes the United States' entrepreneurial excellence," said Alex Vieux, publisher and CEO of Red Herring. OpenSpan said solutions drive contact center and back office performance, operational efficiency and revenue generation by automating processes and workflows, aggregating key customer data from ...

OpenSpan Garners Recognition as a Finalist for the 2013 Red Herring Top 100 North America Award

Fri, 10 May 2013 05:09:20 GMT

...workers interact with technology and processes, OpenSpan customers have realized up to a 19 percent improvement in efficiency in the contact center and 29 percent in the back office." Finalist selections for the 2013 edition of the Red Herring 100 North ...

Evolve IP Completes Acquisition of Midwest-based iPiphany & Integration of Semperon UC Customers

Thu, 09 May 2013 22:09:26 GMT

...US and globally depend daily on Evolve IP for cloud services like virtual servers, virtual desktops, disaster recovery, unified communications, contact centers, and more. Both organizations came to Evolve IP with a Broadsoft Unified Communications customer base and the desire to ...

SOUNDBITE COMMUNICATIONS INC - 10-Q - Management's Discussion and Analysis of Financial Condition and Results of Operations

Thu, 09 May 2013 21:26:45 GMT

...growing demand from existing clients, enabling the platforms to scale reliably and cost-effectively. We serve two global markets: hosted contact centers and mobile marketing. Our hosted contact center services are used primarily by companies in the accounts receivable management (or ...

USA Mobility Reports First Quarter Operating Results; Board Declares Regular Quarterly Dividend

Thu, 09 May 2013 20:30:08 GMT

...and government . Amcom connects people to each other and the data the need. Its software solutions include critical smartphone communications , contact center optimization , emergency management and clinical workflow improvement . As a single-source provider, USA Mobility Wireless focuses on the business ...

MATTERSIGHT CORP - 10-Q - Management's Discussion and Analysis of Financial Condition and Results of Operations

Thu, 09 May 2013 20:24:08 GMT

...specific processes, the Company's Behavioral Analytics offerings enable its clients to drive measurable economic benefit through the improvement of contact center performance, customer satisfaction and retention, fraud reduction, and streamlined back office operations. Specifically, through its Behavioral Analytics offerings, Mattersight ...

Avaya Reports Second Fiscal Quarter 2013 Results

Thu, 09 May 2013 20:17:05 GMT

...at the same web address. About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya ...

U.S. Patents Awarded to Inventors in Illinois (May 9)

Thu, 09 May 2013 18:34:36 GMT

...are provided for exchanging configuration information within a call center system between a central server and a plurality of dissimilar contact centers. The method includes the steps of the central server monitoring an contact center of the plurality of dissimilar contact ...

INCONTACT, INC. - 10-Q - MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Thu, 09 May 2013 14:02:06 GMT

...inContact began in 1997 as a reseller of telecommunications services and has evolved to become a leading provider of cloud contact center software solutions. We help contact centers around the world create effective customer experiences through our powerful portfolio of cloud ...

Intelliverse and Cincom Systems Partner to Provide Cloud-Based, Multi-Channel Contact Center Solution

Thu, 09 May 2013 14:00:12 GMT

...Intelliverse and Cincom Systems Partner to Provide Cloud-Based, Multi-Channel Contact Center Solution TMCNet: Intelliverse and Cincom Systems Partner to Provide Cloud-Based, Multi-Channel Contact Center Solution [May 09, 2013 ...

Interactive Intelligence to Host Financial Analyst and Investor Day

Thu, 09 May 2013 14:00:04 GMT

...company's website for future access. About Interactive Intelligence Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can ...

Verint Customer CredAbility Named a 2013 Computerworld Honors Laureate

Thu, 09 May 2013 12:30:05 GMT

...technology that furthered our productivity across our frontline team. Verint's solutions allow us to meet demand and our own contact center goals, while responding quickly and compassionately to clients. By introducing such methods into our environment, we have been able ...

Convergent to Focus on Enhancing the Patient Experience within Revenue Cycle Operations at Healthcare Financial Management Association's Annual Institute

Thu, 09 May 2013 11:45:01 GMT

...pay and bad-debt accounts, to enhancing the overall patient experience, Convergent's 20 years of healthcare reimbursement and patient contact center experience have enabled our healthcare provider partners to stay ahead of the curve and their competition. Convergent's "CARE ...

Asterisk Open Source Developers Can Now Create Custom Apps for Digium IP Phones

Thu, 09 May 2013 11:01:24 GMT

...call center customers,' says Richard Pettitt, manager of new product development, Startel Corporation, a leading provider of unified communications for contact centers. 'We service many Asterisk-based call centers where timely responses and short hold times are essential. Due to the ...

Aspect Software Assigned Patent

Thu, 09 May 2013 09:03:46 GMT

Ameritas Announces Its New Mobile Dental Provider App

Thu, 09 May 2013 07:14:09 GMT

...of the largest PPO dental networks in the country with more than 268,000 access points. Its customer service claims contact center earned BenchmarkPortal’s prestigious Center of Excellence certification for 2012, the sixth consecutive year. In 2011, the Ameritas group ...

Alorica Named 2013 CRM Excellence Award Winner by CUSTOMER Magazine

Wed, 08 May 2013 23:53:02 GMT

...recipient of a 2013 CRM Excellence Award, presented by CUSTOMER magazine. CUSTOMER has been the premier publication in the CRM, contact center and teleservices industries since 1982. " Alorica Helix , Alorica's proprietary hosted CRM solution, allows our clients to enhance the ...

Herbalife Earns Top 100 Call Center Award From BenchmarkPortal

Wed, 08 May 2013 21:29:01 GMT

...100 Call Center Award for 2013 from BenchmarkPortal ( News - Alert ) . The Top 100 Call Center Award compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Submissions are grouped into three categories according to ...

Certona Named the Leader in Personalization for the Fifth Consecutive Year

Wed, 08 May 2013 18:50:36 GMT

...visit by serving up individualized content, promotional and product recommendations across all customer touch points including web, mobile, email, contact center, and point of sale. Combined with a flexible business rules engine, marketers can harness the power of real-time behavioral ...